Over-the-counter
benefits store

If your health plan is listed below, then they have added Amazon as an approved retailer for their members and you can register and use your OTC Network benefits card on Amazon.com. If your health plan is not listed, your plan has not yet enabled Amazon as a retailer. You can call the number on the back of your card to confirm where you can currently shop with your OTC benefits.

Amazon supports certain OTC Network cards. To begin using your OTC Network card, add it to your Amazon wallet in Your Payments.

Create an Amazon.com account or use your existing account and add your OTC Network card as a payment option in Your Payments. You will also need to add a backup payment method such as a credit or debit card added to your Amazon wallet. After your payment methods have been added, you will be able to purchase eligible items on Amazon using your benefits.

You can shop thousands of eligible items on Amazon.com, including in our OTC storefront and Amazon Fresh storefront. Once you have added your OTC Network card, items eligible for purchase with your benefits will display an “OTC Benefits card eligible” badge on the product detail page and in your cart. You can also filter search results for eligible items by selecting the “OTC Benefits card” filter option.

First add your OTC Network card to your Amazon wallet, then select an eligible item for purchase and proceed to checkout. At checkout, you can select ‘Check coverage and balances’ to see your overall balance and the balance for each of the specific benefit types provided by your health plan. Balance information is provided by OTC Network. You may contact OTC Network or your health plan to confirm your balance.

Returns can be initiated for eligible items through Your Orders. For more details on our return policy, visit Help and Customer Service.

Yes, eligible items will be purchased using your OTC Network benefits card and ineligible items will be purchased using your backup payment option, such as a credit card or debit card added to your Amazon wallet.