Health Condition Programs connects you to online therapy and/or psychiatry for mental health support. You'll be personally matched with a licensed mental health care provider for live virtual sessions, messaging, or both.
Health Condition Programs
Online therapy, covered by your insurance
Get matched with a provider who understands your unique needs.
Convenient, online talk therapy
Unlimited messaging therapy
Specialized psychiatry services & medication management
Match with providers across specialties and backgrounds to find someone you connect with
Typical copay:
$15
00
copay may vary based on insurance coverage. Some insured members have a $0 copay.*
*After checking your insurance eligibility and completing registration, you will see your individual copay. Your final out of pocket may vary based on the details of your insurance coverage, like your deductible or coinsurance.
This will check your coverage for mental health programs, and all other programs.
Why online therapy?
Receive affordable, immediate mental healthcare
Easily switch providers anytime at no extra cost
No commute time or scheduling hassles
How it works
Create a benefits profile
You’ll see if you’re covered for online therapy programs through your insurance or your employer.
Submit your application
Complete and submit your application to see if online therapy is a fit for you.
Get started
You'll be matched with a licensed mental health professional who can help you achieve your goals.
If you or someone you know is in crisis, call 911, go to the nearest emergency room, or contact the resources below.
Crisis Text Line
Text HOME to 741741
Text HOME to 741741
You may be wondering
How does it work?
How does the coverage check work?
We’ll check if your insurance plan or employer benefits cover a Health Condition Program using the information you provide, including your legal name, date of birth, email, employer name, and insurance carrier. You can easily apply for the programs on Amazon after we get confirmation that you’re covered.
What does it mean to be covered for Health Condition Programs?
If you’re covered, you might have access to online therapy through your insurance or employer. The typical copay is $15, but your copay will vary based on coverage. Many members have a $0 copay. You’ll find out your individual copay after completing your coverage check and registration. Your final out-of-pocket cost may vary based on the details of your insurance coverage, like your deductible or coinsurance.
What’s a digital health company?
Digital health companies offer personalized programs for mental health care.
Will Health Condition Programs replace the care I receive from my primary care provider?
No. Health Condition Programs are meant to accompany the care you receive from a primary care provider.
Do I need to have a medical diagnosis in order to be accepted?
No. You don’t need a prior medical diagnosis to be eligible for online therapy.
How is my privacy protected?
Across Amazon, protecting customer data is incredibly important. Amazon Health Services (AHS) protects customer information with stringent privacy and security practices to keep information safe and secure. Individually identifiable information sent to and received by digital health companies who are regulated by HIPAA is protected health information (PHI) and we secure and protect it accordingly.
AHS is committed to building an infrastructure that fosters and promotes customer privacy and a strong commitment to safeguarding health information. Please see Amazon Health Condition Programs Terms of Use for more details.
AHS is committed to building an infrastructure that fosters and promotes customer privacy and a strong commitment to safeguarding health information. Please see Amazon Health Condition Programs Terms of Use for more details.
What if I’m not covered?
We’re expanding our partnerships with digital health companies to help customers discover the benefits available to them and bring the highest quality care to more customers. Even if you’re not covered now, you can create a benefits profile and opt-in to be notified if you’re covered for a Health Condition Program in the future.
What happens after I apply?
If you’re covered, you can enroll in the program through the digital health company’s website or mobile app. After you’re enrolled, your program might include online therapy sessions via text, video, or audio. You can expect to spend some time in your initial online therapy session discussing your goals for therapy, along with any concerns or issues you’re hoping to address.
Other questions? Visit our Help Center ›