Online therapy, covered by your insurance

We’ll check if your insurance plan or employer benefits cover a digital health program using the information you provide, including your legal name, date of birth, email, employer name, and insurance carrier. You can easily apply for the programs on Amazon after we get confirmation that you’re covered.

If you’re covered, you might have access to online therapy through your insurance or employer. The typical copay is $15, but your copay will vary based on coverage. Many members have a $0 copay. You’ll find out your individual copay after completing your coverage check and registration. Your final out-of-pocket cost may vary based on the details of your insurance coverage, like your deductible or coinsurance.

Digital health companies offer personalized programs for mental health care.

No. Health Benefits Connector helps you find digital health programs that accompany the care you receive from a primary care provider.

No.  You don’t need a prior medical diagnosis to be eligible for online therapy.

Across Amazon, protecting customer data is incredibly important. Amazon Health Services (AHS) protects customer information with stringent privacy and security practices to keep information safe and secure. Individually identifiable information sent to and received by digital health companies who are regulated by HIPAA is protected health information (PHI) and we secure and protect it accordingly.



AHS is committed to building an infrastructure that fosters and promotes customer privacy and a strong commitment to safeguarding health information. Please see Amazon Health Benefits Connector Terms of Use for more details.

We’re expanding our partnerships with digital health companies to help customers discover the benefits available to them and bring the highest quality care to more customers. Even if you’re not covered now, you can create a benefits profile and opt-in to be notified if you’re covered for a digital health program in the future.

If you’re covered, you can enroll in the program through the digital health company’s website or mobile app. After you’re enrolled, your program might include online therapy sessions via text, video, or audio. You can expect to spend some time in your initial online therapy session discussing your goals for therapy, along with any concerns or issues you’re hoping to address.