Woman in white t-shirt touches painful throat; male healthcare provider takes a woman's blood pressure measurement with BP cuff; online doctor smiles at telehealth patient from mobile phone

Cough, cold, flu, and strep throat

Having symptoms of an upper respiratory infection (URI)? Connect with a provider who can prescribe treatment—and relief.

Quickly treat URIs with 24/7 virtual care

$29
/message visit
$49
/video visit
*Messaging is not available in some states
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
Explore ways to get care

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
*These appointments will be billed to you or your insurance
Membership
Pay-per-visit
Services
Common conditions
checkmark in a teal circle
checkmark in a teal circle
Select Rx renewal
checkmark in a teal circle
checkmark in a teal circle
Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
checkmark in a teal circle
white x in a grey circle
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
checkmark in a teal circle
checkmark in a teal circle
Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
white x in a grey circle
white x in a grey circle
Cost for on-demand virtual care
Included in the membership
$29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
checkmark in a teal circle
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Get help for URIs and other health concerns

$9

/month

$99

/year
45% savings
with Prime
calendar icon
Book same/next day in-office appointments via the app
Scheduled visits (in-office/remote) billed to your insurance separately (cost sharing applies). One Medical accepts most insurance.
For $9/month, you can
• Book same/next day appointments at offices near you with the One Medical app
• Get 24/7 on-demand virtual care via video or messaging
• Send and receive secure messages with your care team
• Easily request prescription refills and renewals

Quickly treat URIs with 24/7 virtual care

$29
/message visit
$49
/video visit
*Messaging is not available in some states
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
Explore ways to get care

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
*These appointments will be billed to you or your insurance
Membership
Pay-per-visit
Services
Common conditions
checkmark in a teal circle
checkmark in a teal circle
Select Rx renewal
checkmark in a teal circle
checkmark in a teal circle
Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
checkmark in a teal circle
white x in a grey circle
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
checkmark in a teal circle
checkmark in a teal circle
Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
white x in a grey circle
white x in a grey circle
Cost for on-demand virtual care
Included in the membership
$29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
checkmark in a teal circle
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Quickly treat URIs with 24/7 virtual care

$29
/message visit
$49
/video visit
*Messaging is not available in some states
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have

Get help for URIs and other health concerns

$9

/month

$99

/year
45% savings
with Prime
This benefit is exclusively for Prime members
calendar icon
Book same/next day in-office appointments via the app
Scheduled visits (in-office/remote) billed to your insurance separately (cost sharing applies). One Medical accepts most insurance.
For $9/month, you can
• Book same/next day appointments at offices near you with the One Medical app
• Get 24/7 on-demand virtual care via video or messaging
• Send and receive secure messages with your care team
• Easily request prescription refills and renewals
Amazon Clinic is now Amazon One Medical
Sick woman holds tissue and looks at mobile phone from reclining position on couch

How do I know if I have a cold or the flu?

Influenza and the common cold often have similar symptoms. Both types of virus can cause nasal congestion, runny nose, cough, sore throat, headache, as well as muscle aches and pains. But fevers tend to be rare with colds, while the flu is usually characterized by the sudden onset of a cough and fever (temperature above 100.4°F).

Will I be prescribed antibiotics?

Most cold symptoms are caused by a self-limited virus—usually a rhinovirus. These respiratory infections typically go away on their own within a week or two. Common colds aren't treated with antibiotics, which could do more harm than good.

If you have a cold virus without signs of a secondary bacterial infection, your Amazon One Medical provider will likely recommend OTC treatment for symptom relief.

Is Pay-per-visit right for me?

checkmark in a teal circle
You're 18-64
checkmark in a teal circle
You’re experiencing upper respiratory symptoms like cough, fever, sore throat, or runny nose
checkmark in a teal circle
You may have influenza, strep throat, the common cold, bronchitis, a sinus infection, or COVID-19
checkmark in a teal circle
You’re not experiencing ear pain or pressure, which could indicate a middle ear infection
checkmark in a teal circle
You don’t have urgent symptoms like trouble breathing or persistent chest pain (not due to coughing)*
*If you’re experiencing urgent symptoms, please call 911 or go to an emergency room (ER) as soon as possible.

Common medications for upper respiratory infections (URIs)

Your Amazon One Medical provider will determine which (if any) prescription or over-the-counter (OTC) treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. Choose Amazon Pharmacy for free delivery and transparent Prime pricing. The cost of your prescribed medication may be covered by health insurance.
Pill bottle icon
FOR COMMON COLD
OTC symptom relievers
Pill bottle icon
FOR FLU
Oseltamivir (Tamiflu)
Pill bottle icon
FOR STREP THROAT
Antibiotics like penicillin

Conditions that can have similar symptoms

Young woman with dark hair coughs and places her hand on chest on teal background

COVID-19

If you've tested positive for COVID-19, you can find out if you're eligible for Paxlovid.
Woman obscures face with bouquet of orange and yellow flowers on teal background

Seasonal allergies

If you're sneezing and have red or itchy eyes, you might be experiencing allergic rhinitis.
Bearded man closes his eyes in pain as he touches the top of his nose on teal background

Sinus infection (sinusitis)

If you have nasal congestion, facial pain, and a headache, you might have sinusitis.
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $49, a One Medical provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.

Frequently asked questions

About Amazon One Medical

What are my telehealth options for this condition?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers two types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available for $49 in all 50 states and D.C. Message-only visits are currently available for $29 in 34 states.

To see your Pay-per-visit options, first choose your state.
Can I use my health insurance for Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Amazon One Medical Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I get a doctor's note through Pay-per-visit?
No. At this time, providers don't offer doctors' notes through Amazon One Medical Pay-per-visit.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan

• Connect with a provider if you think your treatment needs to be adjusted

• Tell a provider if you're experiencing side effects from your medication

• Tell a provider if there's an issue getting your prescription from the pharmacy

• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
What if I want to refill my medication?
If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.

There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

About cold and flu treatment

Can I get diagnosed with strep throat through Pay-per-visit?
Providers can diagnose strep throat by assessing your symptoms and health history, but you must meet strict guidelines to be prescribed antibiotics through Amazon One Medical Pay-per-visit.

If you suspect strep throat but don't meet the clinical criteria for antibiotic treatment, your provider will recommend that you see a primary care provider for an in-person evaluation and strep testing.
What cold and flu symptoms can be treated through a telehealth visit?
• Cough
• Body or muscle aches
• Facial pain or pressure
• Fatigue
• Fever or chills
• Headache
• Loss of appetite
• Nasal congestion/runny nose
• Rash
• Shortness of breath
• Smell or taste changes
• Sore throat
• Stomach/GI symptoms (like nausea, vomiting, or diarrhea)
• Swollen or tender lymph nodes
• Swollen tonsils
• Voice changes (laryngitis)
What types of symptoms can't be treated through a telehealth visit?
The following symptoms may indicate a need for immediate medical attention:
• Confusion
• Consistent fever of 103°F or above
• Dizziness or feeling like you might faint
• Heart palpitations (fast or irregular heartbeat)
• Inability to swallow saliva or other fluids
• Persistent chest pain or pressure (not due to coughing)
• Severe abdominal pain or stomach tender to touch
• Severe neck stiffness and pain
• Shortness of breath or difficulty breathing (you feel like you're running out of air or your breaths aren't fast or deep enough)
If you're experiencing any of these symptoms, don't use a telehealth service. Please go to an urgent care clinic or an emergency room (ER) as soon as possible.
What are commonly recommended over-the-counter (OTC) cold medications?
Healthcare providers typically recommend the following treatments for symptoms of the common cold:
• Cough drops
• Cough suppressants like guaifenesin (Mucinex)
• Cough syrups
• Decongestant nasal sprays like oxymetazoline (Afrin)
• Multi-symptom medications like Nyquil, Dayquil, Theraflu, and Alka-Seltzer
• Painkillers like ibuprofen (Advil) and acetaminophen (Tylenol)
When is it too late for Tamiflu?
If you've had influenza A (flu) symptoms for over 48 hours, it's unlikely that your healthcare provider will prescribe an antiviral medication like oseltamivir (Tamiflu) unless you have certain risk factors. For most people, Tamiflu doesn't have a proven benefit when taken more than 2 days after flu symptoms start.
How long does the flu last?
Without complications, flu symptoms usually last for 3 to 7 days. But flu can sometimes lead to severe illness, pneumonia, or the worsening of underlying health conditions.
How long will I be contagious with the flu?
According to the Centers for Disease Control and Prevention (CDC), most people with the flu will be most contagious in the first 3 to 4 days of their illness. But you can also be contagious a day before you start feeling sick, and sometimes up to a week or more after.
Can I get COVID-19 treatment?
Yes. But if you've already tested positive for COVID-19 and are experiencing symptoms, we recommend that you start from Amazon One Medical's COVID-19 page.
Can I get a COVID-19 test through Pay-per-visit?
No. COVID-19 testing isn't available through Amazon One Medical Pay-per-visit. If you think you have COVID-19, it's important to test as soon as possible. Paxlovid treatment requires a positive test result and the medication needs to be prescribed within 5 days of symptoms starting.

Your telehealth provider will accept positive test results from a rapid home test or a molecular (PCR) test. You can get a rapid, at-home COVID-19 test at brick-and-mortar pharmacies and grocery stores, or order one through any online service that offers same-day delivery.
Can I get sinusitis treatment?
Yes. If you have sinusitis, also known as rhinosinusitis, we recommend that you start from Amazon One Medical's Sinus infection page. If you don't know if your symptoms are caused by sinusitis or something else (like allergies, the common cold, or the flu), you're in the right place.

If any of the following statements apply to your health, Pay-per-visit isn't the most appropriate option for you. You'll need to see a primary care provider for more closely managed care:
• You've had 3 or more sinus infections in the past year
• You've been hospitalized in the past week
• You've taken oral antibiotics in the past month
• Your sinus symptoms have returned after being treated with antibiotics
• You've had sinus symptoms for longer than a month
These experiences can make sinus infection treatment more complex.
Can I get treated for an ear infection through Pay-per-visit?
No. If you're experiencing ear pain or pressure, a primary care provider will need to examine your ear canal in person. These symptoms can indicate an inner ear infection (otitis media).
Can I get treated for the stomach flu through Pay-per-visit?
Yes. If you are experiencing symptoms of stomach flu (gastroenteritis), we recommend that you start from Amazon One Medical's Urgent virtual care page.

Though gastroenteritis is often called the stomach flu or GI flu, it's not actually related to influenza. Gastroenteritis in adults is usually caused by an infectious virus like norovirus. This type of virus can affect the stomach and intestinal tract, causing GI symptoms like diarrhea and vomiting.

Acute gastroenteritis can also be caused by bacteria like Salmonella or E. coli.
Clinical sources
1. CDC. (2018). Influenza (Flu). Centers for Disease Control and Prevention. https://www.cdc.gov/flu/index.htm
2. CDC. (2023, March 9). Rhinoviruses: Common Colds | CDC. Www.cdc.gov. https://www.cdc.gov/ncird/rhinoviruses-common-cold.html
3. Eccles R. (2005). Understanding the symptoms of the common cold and influenza. The Lancet. Infectious diseases, 5(11), 718–725. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7185637/
4. Monto, A. S., Gravenstein, S., Elliott, M., Colopy, M., & Schweinle, J. (2000). Clinical signs and symptoms predicting influenza infection. Archives of internal medicine, 160(21), 3243–3247. Retrieved from https://jamanetwork.com/journals/jamainternalmedicine/fullarticle/485554