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Urinary tract infection (UTI)

Going to the bathroom more often and experiencing a burning sensation when you urinate? You may need UTI antibiotics.
Get care from Amazon One Medical with a one-time virtual visit or become a member to easily book an in-office appointment.
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• Booking same/next-day appointments* at offices near you with the app
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• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*


Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
Common conditions
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Select Rx renewal
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How to access care
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Schedule visits, in-office or remote*
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Message with your care team
On demand
24/7 on-demand virtual care via message** and video
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$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
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Cost for on-demand virtual care
Included in the membership
$29 or $49
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Accepted for scheduled visits
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*These appointments will be billed to you or your insurance
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Get help for UTIs and other health concerns




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with Prime
There’s no nearby One Medical office based on your address
But you can still access 24/7 on-demand care with the One Medical app
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Book same/next day in-office appointments via the app
Scheduled visits (in-office/remote) billed to your insurance separately (cost sharing applies). One Medical accepts most insurance.
For $9/month, you can
• Book same/next day appointments at offices near you with the One Medical app
• Get 24/7 on-demand virtual care via video or messaging
• Send and receive secure messages with your care team
• Easily request prescription refills and renewals

Quickly treat UTIs with 24/7 virtual care

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*Messaging is not available in some states
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
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What is a urinary tract infection?

UTIs are infections caused by unwelcome bacteria colonizing the lower urinary tract (urethra and bladder). If left untreated, the bacteria can ascend to the kidneys, where an infection can become far more dangerous.

What are UTI symptoms?

• Pain or burning sensation with urination
• Frequent or urgent urination
• Tenderness above the pubic bone

Is Pay-per-visit right for me?

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You're 18-64
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Your sex assigned at birth was female
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You're experiencing increased urinary frequency or urgency as well as pain or burning with urination
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You haven’t already been treated with an antibiotic for your current symptoms
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You're not experiencing urgent symptoms like severe pain in your lower back or abdomen*
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You're not pregnant
*If you're experiencing severe pain, fever, vomiting, or shaking, please go to an urgent care clinic or an emergency room (ER) as soon as possible.

Common UTI medications

Your Amazon One Medical provider will determine which (if any) UTI treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. The cost of your prescribed medication may be covered by health insurance.
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• Fosfomycin (Monurol)
• Nitrofurantoin (Macrobid)
• Trimethoprim-sulfamethoxazole (Bactrim)

More care for women's health

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Specialized antibiotics can relieve nagging symptoms.
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Amazon One Medical makes it easy to get your annual prescription.
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Period cramp relief

Specialized NSAIDs can target the root of period pain.
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Not sure where to start?

For a one-time fee of $49, a One Medical provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.

Frequently asked questions

About Amazon One Medical

What are my telehealth options for this condition?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers two types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available for $49 in all 50 states and D.C. Message-only visits are currently available for $29 in 34 states.

To see your Pay-per-visit options, first choose your state.
Can I use my health insurance for Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Amazon One Medical Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

About UTI treatment

Can men get UTI treatment through Pay-per-visit?
No. Bacterial infections of male anatomy tend to be more complex and may require lab testing to rule out certain sexually transmitted infections (STIs).

If your assigned sex at birth was male and you're having UTI symptoms like painful urination or blood in your urine, you'll need to see a primary care provider for an in-person evaluation.
Why do women get more UTIs than men?
In general, it's easier for "bad" bacteria like E. coli to access female anatomy because the urethra is so close to the anus.

How can women lower their risk of getting UTIs?
• Urinate before and after having sex
• Wipe yourself front to back after using the bathroom
• Drink lots of water
• Don't "hold it" for too long when you need to urinate
Some research has also shown the natural benefits of cranberry in keeping E. coli from bonding to the urinary tract.
What UTI medications can I get through Pay-per-visit?
Your Amazon One Medical provider may prescribe a short-term oral antibiotic if your symptoms indicate that you have an uncomplicated UTI (also known as acute simple cystitis).

Before prescribing medication, however, your provider will want to know if you've recently taken antibiotics for the same symptoms. Overprescribing this type of therapy can lead to bacterial resistance, when the drug doesn't work as well.

If you started taking antibiotics over 3 days ago and you're still having UTI symptoms, you'll need to see a primary care provider for an in-person evaluation.
Can I be treated for frequent or recurring UTIs through Pay-per-visit?
No. If you've experienced 4 or more UTIs within the past 12 months, or you've already been treated for 2 or more UTIs within the past 90 days, you'll need to see a primary care provider for a urinalysis and a urine culture.

Recurring UTIs can be a sign of antibiotic resistance or an underlying condition that may need evaluation and treatment.
Clinical sources
1. Gupta, K., Hooton, T. M., Naber, K. G., Wullt, B., Colgan, R., Miller, L. G., Moran, G. J., Nicolle, L. E., Raz, R., Schaeffer, A. J., Soper, D. E., Infectious Diseases Society of America, & European Society for Microbiology and Infectious Diseases (2011). International clinical practice guidelines for the treatment of acute uncomplicated cystitis and pyelonephritis in women: A 2010 update by the Infectious Diseases Society of America and the European Society for Microbiology and Infectious Diseases. Clinical infectious diseases : an official publication of the Infectious Diseases Society of America, 52(5), e103–e120. Retrieved from