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Pink eye (conjunctivitis)

Experiencing uncomfortable eye symptoms like redness and discharge? Pink eye treatment can deliver relief.
Get care from Amazon One Medical with a one-time virtual visit or become a member to easily book an in-office appointment.
Explore ways to get care

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
Membership
Pay-per-visit
Services
Common conditions
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Select Rx renewal
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Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
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Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
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Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
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Cost for on-demand virtual care
Included in the membership
$29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
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*These appointments will be billed to you or your insurance
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Get help for pink eye and other health concerns

$9

/month

$99

/year
45% savings
with Prime
There’s no nearby One Medical office based on your address
But you can still access 24/7 on-demand care with the One Medical app
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Book same/next day in-office appointments via the app
Scheduled visits (in-office/remote) billed to your insurance separately (cost sharing applies). One Medical accepts most insurance.
For $9/month, you can
• Book same/next day appointments at offices near you with the One Medical app
• Get 24/7 on-demand virtual care via video or messaging
• Send and receive secure messages with your care team
• Easily request prescription refills and renewals

Quickly treat pink eye with 24/7 virtual care

$29
/message visit
$49
/video visit
*Messaging is not available in some states
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
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What is pink eye?

Pink eye (conjunctivitis) is the infection or inflammation of the conjunctiva, the clear membrane that covers the surface of the eye. Pink eye is usually caused by an infectious virus. It can also be caused by bacteria, allergies, or irritants.

What are pink eye symptoms?

• Redness
• Discharge
• Irritation or burning
• Itchiness or tears

Is Pay-per-visit right for me?

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You’re 18-64 and need treatment for yourself
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You're not experiencing pain or vision changes (like sensitivity to light or blurred vision)
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You’ve had eye symptoms for fewer than 14 days
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You’re not pregnant

Common pink eye medications

Your Amazon One Medical provider will determine which (if any) pink eye treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. The cost of your prescribed medication may be covered by health insurance.
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FOR ALLERGIC PINK EYE
Allergy eye drops
• Azelastine (Optivar)
• Epinastine (Elestat)
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FOR BACTERIAL PINK EYE
Antibiotic eye drops or ointments
• Ciprofloxacin
• Erythromycin
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TO RELIEVE DISCOMFORT
Drops for dry eyes
• Ciprofloxacin (Refresh Tears)
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $49, a One Medical provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.

Frequently asked questions

About Amazon One Medical

What are my telehealth options for this condition?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers two types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available for $49 in all 50 states and D.C. Message-only visits are currently available for $29 in 34 states.

To see your Pay-per-visit options, first choose your state.
Can I use my health insurance for Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Amazon One Medical Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

About pink eye treatment

Can I get pink eye treatment for a child through Pay-per-visit?
No. We understand that pink eye (conjunctivitis) can be highly contagious and may spread within households, but only adults (ages 18 to 64) can get treatment through Pay-per-visit at this time.

If a child (under 18) has pink eye symptoms, they'll need to be treated by a family medicine provider. One Medical membership offers treatment for children at its Pediatric office locations.
Is pink eye infectious?
Pink eye can be infectious or noninfectious. If you have bacterial or viral pink eye, your infection can spread to someone else. If you have allergic pink eye, you can't infect someone else.

To help prevent a viral or bacterial pink eye infection from spreading, wash your hands often and don't share tissues, towels, pillowcases, or any other personal items.
How do I know what kind of pink eye I have?
Your eye symptoms can help determine what kind of conjunctivitis you have:
Allergic conjunctivitis

Redness, itchiness, and watery discharge in both eyes

Bacterial conjunctivitis

Redness and thick discharge, usually in one eye

Viral conjunctivitis

Redness, a gritty or sandy sensation, and watery discharge in one eye, usually followed by the other eye within 2 days. Viral pink eye is often preceded by mild cold or flu symptoms from a common adenovirus. Most adult cases of conjunctivitis are viral.
It's important for a provider to know what's causing your pink eye so they can prescribe the right conjunctivitis treatment and help relieve your eye symptoms.
What other conditions can cause pink or red eyes?
Though conjunctivitis (inflammation of the conjunctiva) is the most common cause of eye redness and discharge, multiple conditions can cause red or pink eyes, including the following:
Blepharitis*

When your eyelids are irritated and inflamed

Contact lens overwear

Which can cause dryness or abrasions

Corneal abrasion

When the surface of the cornea experiences a trauma like a scratch

Stye (hordeolum)*

When you have a painful lump on the eyelid

Subconjunctival hemorrhage

When a strain like a violent sneeze causes broken blood vessels in the eye
If you sense a foreign body in your eye, can't keep your eye open, have had recent eye trauma, experience vision changes, develop light sensitivity, or have severe eye pain, telehealth isn't the most appropriate option for you. You'll need to see a primary care provider for an in-person evaluation as soon as possible.
*Can be treated from Amazon One Medical's Urgent virtual care page
Clinical sources
1. Azari, A. A., & Barney, N. P. (2013). Conjunctivitis: a systematic review of diagnosis and treatment. JAMA, 310(16), 1721–1729. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4049531/