Woman in blue shirt coughs and places her hand on chest; male healthcare provider takes a woman's blood pressure measurement with BP cuff; online doctor smiles at telehealth patient from mobile phone

COVID-19

Worried about your COVID-19 symptoms worsening after a recent positive test? You may be eligible for a Paxlovid prescription.
Get care from Amazon One Medical with a one-time virtual visit or become a member to easily book an in-office appointment.
Explore ways to get care

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
Membership
Pay-per-visit
Services
Common conditions
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Select Rx renewal
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Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
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Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
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Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
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Cost for on-demand virtual care
Included in the membership
$29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
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*These appointments will be billed to you or your insurance
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Get help for COVID-19 and other health concerns

$9

/month

$99

/year
45% savings
with Prime
There’s no nearby One Medical office based on your address
But you can still access 24/7 on-demand care with the One Medical app
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Book same/next day in-office appointments via the app
Scheduled visits (in-office/remote) billed to your insurance separately (cost sharing applies). One Medical accepts most insurance.
For $9/month, you can
• Book same/next day appointments at offices near you with the One Medical app
• Get 24/7 on-demand virtual care via video or messaging
• Send and receive secure messages with your care team
• Easily request prescription refills and renewals

Quickly treat COVID-19 with 24/7 virtual care

$29
/message visit
$49
/video visit
*Messaging is not available in some states
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
Amazon Clinic is now Amazon One Medical
Young woman with dark hair blows her nose into a tissue while she works on a laptop at a desk in her home office

How much does Paxlovid cost?

If a healthcare provider prescribes Paxlovid and you have health insurance, the cost of your 5-day treatment will likely be covered.

If you don't have health insurance, please note that Paxlovid's out-of-pocket cost could be higher than $1,000. Patient assistance programs may be available to help pay for the medication.

Is Pay-per-visit right for me?

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You're 18-64
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Your symptoms started within the past 5 days and you've since tested positive* for COVID-19
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Your COVID-19 symptoms are mild to moderate, like coughing or a fever under 103°F
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You have risk factors that make you more vulnerable to severe illness
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You don’t have elevated liver enzymes, liver cirrhosis, or severe kidney impairment (eGFR < 30mL/min)
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You're not pregnant
*If you have cold or flu symptoms and test negative for COVID-19, we recommend that you start from Amazon One Medical's Cough, cold, flu, and strep throat page.

Prescription treatment for COVID-19

Your Amazon One Medical provider will determine which (if any) COVID-19 treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. The cost of your prescribed medication may be covered by health insurance.
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Paxlovid
Paxlovid is an antiviral medication prescribed to people with underlying risk factors that make them more vulnerable to becoming severely ill with COVID-19.

Conditions that can have similar symptoms

Woman in white t-shirt touches painful throat on teal background

Cough, cold, flu, and strep throat

Not sure what’s causing your symptoms? Get a diagnosis—and relief.
Woman obscures face with bouquet of orange and yellow flowers on teal background

Seasonal allergies

If you're sneezing and have red or itchy eyes, you might be experiencing allergic rhinitis.
Bearded man closes his eyes in pain as he touches the top of his nose on teal background

Sinus infection (sinusitis)

If you have nasal congestion, facial pain, and a headache, you might have sinusitis.
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $49, a One Medical provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.

Frequently asked questions

About Amazon One Medical

What are my telehealth options for this condition?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers two types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available for $49 in all 50 states and D.C. Message-only visits are currently available for $29 in 34 states.

To see your Pay-per-visit options, first choose your state.
Can I use my health insurance for Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Amazon One Medical Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I get a doctor's note through Pay-per-visit?
No. At this time, providers don't offer doctors' notes through Amazon One Medical Pay-per-visit.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

About COVID-19 treatment

Can I get a COVID-19 test through Pay-per-visit?
No. COVID-19 testing isn't available through Amazon One Medical Pay-per-visit. If you think you have COVID-19, it's important to test as soon as possible. Paxlovid treatment requires a positive test result and the medication needs to be prescribed within 5 days of symptoms starting.

Your telehealth provider will accept positive test results from a rapid home test or a molecular (PCR) test. You can get a rapid, at-home COVID-19 test at brick-and-mortar pharmacies and grocery stores, or order one through any online service that offers same-day delivery.
Who can take Paxlovid?
The FDA has authorized the emergency use of nirmatrelvir-ritonavir (Paxlovid) for people who aren't seriously ill with COVID-19, but who have a higher risk of becoming seriously ill from the virus. The CDC identifies numerous risk factors that make someone eligible for Paxlovid treatment, including the following:
• Age 65 or over (if you're vaccinated against COVID-19)
• Age 50 or over (if you're not vaccinated against COVID-19)
• BMI 25 or higher (overweight or obese)
• Physical inactivity (sedentary lifestyle)
• Current use or former regular use of tobacco products
• Pregnancy or recent pregnancy (in the last 6 weeks)
You may also qualify for treatment if you have an underlying health condition, including one of the following:
• Asthma
• Cancer, HIV, or a weakened immune system
• Chronic kidney disease (with eGFR above 30mL/min)
• Chronic liver disease
• Chronic lung disease
• Cystic fibrosis
• Dementia or Alzheimer’s
• Diabetes
• Disabilities such as learning, intellectual, and developmental disabilities, spinal cord injuries, cerebral palsy, attention deficit/hyperactivity disorder (ADHD), and limitations with self-care or activities of daily living
• Heart condition like heart failure, coronary artery disease (CAD), or arrhythmia (irregular heartbeat)
• Mental health condition like depression or schizophrenia
• Sickle cell disease or thalassemia
• A history of stroke, TIA, or cerebrovascular disease
• Substance use disorder (drugs or alcohol)
• Tuberculosis
What if I can't take Paxlovid?
In cases where a patient can't safely take Paxlovid, a provider may prescribe molnupiravir (Lagevrio), an alternative COVID-19 treatment.
Is it safe to take Paxlovid with my other medications?
Paxlovid is an antiviral medication that can interact with many different types of prescription drugs and over-the-counter supplements, including the following:
• Antidepressants like buproprion (Wellbutrin) and trazodone
• Antiviral medications that treat HIV
• Birth control*
• Blood thinners like warfarin (Coumadin) or rivaroxaban (Xarelto)
• Cholesterol medications like atorvastatin (Lipitor) or simvastatin (Zocor, FloLipid)
• Erectile dysfunction (ED) medications like sildenafil (Viagra)
• Heart or blood pressure medications
• Migraine medications like ergotamine
• Seizure medications like carbamezapine or phenytoin
• St. John's wort
Your Amazon One Medical provider will review your health information and let you know if you'll need to pause or adjust other therapies before you take Paxlovid.

*Paxlovid may affect how well birth control pills work. If you take hormonal birth control pills, your provider may recommend using an additional barrier method (like a condom) until after you complete a full menstrual cycle following the 5 days of Paxlovid treatment.
Clinical sources
1. CDC. (2020, February 11). Healthcare Workers. Centers for Disease Control and Prevention. https://www.cdc.gov/coronavirus/2019-ncov/hcp/clinical-care/outpatient-treatment-overview.html
2. Pfizer. (2023). Paxlovid: Highlights of prescribing information. labeling.pfizer.com/ShowLabeling.aspx?id=19599