Amazon One Medical is a modern approach to medical care—allowing people to get care on their terms, on their schedule. One Medical members receive ongoing support for their healthcare needs, using the One Medical app to book in-office doctors’ appointments at locations near them, and to request 24/7 on-demand virtual care at no extra cost. Amazon One Medical Pay-per-visit gives Amazon customers the option to seek out one-time virtual visits for 30+ common conditions.

Amazon One Medical gives people two ways to get medical care: Membership and Pay-per-visit.

Membership provides on-demand virtual care nationwide for ongoing support of healthcare needs, and a differentiated primary care experience if you live near a One Medical office. One Medical members can use the One Medical app to access 24/7 on-demand virtual care at no extra cost, including Urgent Video Chats. They can also use the app to message with their providers, easily request prescription refills and renewals, access their health records and care plans, and book same and next-day appointments for remote or in-person visits. Scheduled visits are billed to you or your insurance, with most major insurance plans accepted. One Medical memberships can be purchased by Prime members for $9/mo or $99/yr for the first member and $6/mo or $66/yr for each additional family member (maximum 5). If you're not a Prime member, One Medical memberships are available at OneMedical.com for $199/yr.

Pay-per-visit provides fast, convenient treatment for 30+ common health conditions through one-time virtual visits. With Pay-per-visit, you pay a flat, out-of-pocket fee of $29 for a message-only visit (not available in all states for all conditions) or $49 for a video visit. If you don’t live near a One Medical office or if you already have a primary care provider, but you need a quick, one-time virtual visit for a common condition, Pay-per-visit may be a good option for you.

Membership includes personal services that enhance your healthcare experience, tools to facilitate access to healthcare services, and certain on-demand telehealth services that are typically not covered by or billed to insurance.

No, One Medical membership is not included as part of an Amazon Prime membership, but can be purchased for an additional $9/mo or $99/yr for the first member and $6/mo or $66/yr for up to five additional members (an exclusive discount price for Prime members). Terms apply.

Yes! You can join One Medical here.

Locate and open the purchase confirmation email that was sent to the primary email address of your Prime account (don't forget to check the spam folder). The email will include options to either create a new One Medical account or apply your Prime pricing to an existing One Medical account. If you're unable to locate the purchase confirmation email, visit the membership management page and follow the on-screen prompts.

The One Medical membership fee covers access to One Medical’s on-demand and asynchronous virtual care services, as well as high-touch and value-added personal services such as insurance navigation and referral management. The on-demand virtual services are accessible through the One Medical app, featuring 24/7/365 on-demand video chats, secure provider messaging, “Treat Me Now” assessments for common health concerns, easy vaccine and medical record access, prescription renewals, and proactive reminders for follow-up care and referral needs.

The Membership Fee is not a covered benefit under most health insurance plans.

One Medical is dedicated to serving its community members, regardless of their financial means. Payment of the membership fee is not a prerequisite for receiving medical care in One Medical offices.

Financial assistance is not applicable towards services rendered by outside facilities such as labs, specialist facilities, imaging facilities, etc. Learn more about options for accessing medical services at One Medical without payment of the annual membership fee on the One Medical website.

One Medical is not an insurance plan. One Medical does accept health plans from most insurance carriers as well as Medicare. Some of the more popular plans that One Medical accepts are listed on their website.

One Medical members and patients can book appointments at any of the offices across the US. We recommend checking with One Medical’s office prior to making an appointment to ensure your insurance plan is accepted at the office you plan to visit, as this might vary based on location.

If you don’t have a One Medical location nearby, you can still benefit from a One Medical membership. You'll be able to get care right from your phone, 24/7, with on-demand care nationwide via Video Chat or Treat Me Now at no extra cost. And, if you travel to a city with a One Medical office, or if One Medical opens an office near you, you can book an appointment via the app to see one of our providers in person or via Remote Visit.

Depending on your location, there may be a requirement that One Medical first see you over video (or in person) before One Medical can provide care to you via Treat Me Now.

Yes, One Medical offers Pediatric Services (newborn - 17 years old) in several of our office locations. Please visit our locations page to find out if we have a Pediatric office location near you.

One Medical provides comprehensive primary care for seniors on Medicare who can receive care in-person. Learn more about One Medical's primary care for seniors.

Except for residents of Washington, DC, One Medical cannot care for individuals only on Medicaid.

One Medical has experience with a wide variety of conditions, including chronic condition management. If your One Medical provider determines that a prescription is appropriate as part of your course of treatment, your provider will send it electronically to your pharmacy of choice. If you have an existing prescription, you can submit a request to have it renewed through the renewal request tool within your One Medical online account or the One Medical mobile app after you become a One Medical member.