Your weight loss

Question 1

What's the difference between weight loss treatment with On-Demand Care and weight loss treatment with Scheduled Visits?

Answer

Amazon One Medical offers two ways to request prescription GLP-1 treatment for weight loss: Scheduled Visits and On-Demand Care.

If you want to use health insurance to pay for your weight loss care and medications, and you live near a One Medical office, then we recommend Scheduled Visits. You can then schedule insurance-billable visits through the One Medical app. Comprehensive weight loss care may include lab orders and prior authorizations.

See all One Medical office locations.

If you choose On-Demand Care, you pay as you go for your online weight loss treatment. The On-Demand Care GLP-1 program is designed for customers who want to pay cash for their treatments and medications.

Question 2

Can I use my health insurance to pay for Amazon One Medical On-Demand Care (formerly Pay-per-visit)?

Answer

Amazon One Medical doesn't accept health insurance for On-Demand Care, its 24/7 telehealth service. If you aren't a One Medical member and pay for weight loss treatment out of pocket, you can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for treatment.

If you use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your medical care.

Question 3

What if I need a prior authorization for my GLP-1 medication?

Answer

Amazon One Medical On-Demand Care doesn't support prior authorization (PA) requests for insurance-covered medications. If you hope to use insurance to cover the cost of your medication and your insurance requires a PA, we recommend working with a primary care provider. Even if your insurance doesn't cover a medication, you can choose to pay for the medication without using insurance, though the price may be higher than an insurance co-pay. Ask your pharmacy, or visit pharmacy.amazon.com, to see the difference between insurance pricing and self-pay pricing.

Question 4

What happens if my provider can't diagnose or treat my health issue through On-Demand Care?

Answer

We do our best to make sure you’re eligible for online treatment before you connect with a provider. When you request On-Demand Care, your health intake helps us understand whether you can be treated virtually, or if you'll need to be seen in person for more closely managed care. If your answers indicate that we can't treat you through our service, we'll let you know why, then recommend next steps so you can find the care you need.

Additionally, your provider may determine that you cannot be treated through our service after reviewing your health intake. If this happens, your treatment will be canceled and you won't be charged.

Question 5

Can I still connect with a provider after I'm treated through On-Demand Care?

Answer

Yes. When you receive treatment through On-Demand Care, you can message with your One Medical care team for an additional 2 weeks (14 days) regarding your care summary. This communication window allows you time to:

• Ask follow-up questions about any prescriptions or over-the-counter medications in your care summary

• Connect with a provider if you think your treatment needs to be adjusted

• Tell a provider if you're experiencing side effects from your medication

• Tell a provider if there's an issue getting your prescription from the pharmacy

• Let the One Medical care team know that you're feeling better

Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your care summary and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to request a new treatment.

Question 6

How does Amazon One Medical protect my health information?

Answer

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

Question 7

Who is eligible for GLP-1 treatment for weight loss?

Answer

A licensed healthcare provider may prescribe a GLP-1 medication like liraglutide or semaglutide for weight management if you're:

• Have a BMI ≥30kg/m²

• Have a BMI ≥27 kg/m² and have at least one related health issue (like high blood pressure or sleep apnea)

• Have a current GLP-1 prescription that you'd like to start managing through our weight loss service

But some underlying health issues can rule out GLP-1 treatment. These include:

• Personal or family history of medullary thyroid cancer

• Personal or family history of multiple endocrine neoplasia syndrome type 2 (MEN2)

• Inflammatory bowel disease

• Gastroparesis

• Pancreatitis

• Gallbladder disease

• Severe kidney disease (eGFR < 30mL/min on lab work)

If you're not eligible for GLP-1 treatment through On-Demand Care, we recommend talking to an in-person healthcare provider about alternative weight loss therapies.

Question 8

What kind of blood work (labs) will I need to provide to get weight loss treatment through On-Demand Care?

Answer

Recent blood test results should include a creatinine, an eGFR, and a fasting glucose (blood sugar) level. These are common labs (“creatinine”, “eGFR,” and “glucose”) included in a basic or comprehensive metabolic panel or a specialized weight management panel. If you don’t have a fasting glucose, you can upload a hemoglobin A1c as an alternative.

If you don't have recent lab work to share, you can purchase lab tests directly from any consumer lab testing service of your choice. Labs are not included in your treatment price and must be purchased separately.

Learn more about Labcorp lab options

Learn more about Quest lab options

Question 9

What's the difference between a GLP-1 medication and a "GLP-1 supplement" for weight loss?

Answer

GLP-1 medications like semaglutide (Wegovy) and tirzepatide (Zepbound) are FDA-approved prescription drugs that have been evaluated for safety and efficacy. They require a prescription and medical supervision from licensed healthcare providers.

"GLP-1 supplements" that claim to be appetite suppressants or weight loss aids are unregulated, non-prescription products that haven't been FDA-approved for weight loss treatment.

Question 10

How do GLP-1s quiet "food noise"?

Answer

GLP-1 medications can help reduce "food noise" (persistent and intrusive thoughts about food and eating) by:

• Altering brain signaling pathways related to food rewards and cravings

• Reducing the hormone ghrelin (often called the "hunger hormone")

• Decreasing emotional eating triggers

• Helping to regulate appetite centers in the brain

Many patients report feeling more in control of their eating decisions and less preoccupied with food while taking GLP-1s.

Question 11

What are the common side effects of GLP-1 treatment?

Answer

Common GLP-1 side effects include:

• Nausea

• Vomiting

• Diarrhea

• Constipation

• Stomach pain

• Headache

• Fatigue

Most of these gastrointestinal (GI) side effects are manageable and often improve over time, after the body has gotten used to a given dose of medication. You can learn more about common GI side effects from these medications in Amazon One Medical's side effect guide.

Question 12

What are the other potential health benefits of taking a GLP-1 for weight loss?

Answer

In addition to weight loss, studies have suggested numerous potential health benefits of GLP-1s, including:

• Improved blood sugar control

• Reduced heart disease risk

• Better blood pressure management

• Lower LDL cholesterol

• Reduced inflammation

Question 13

Will I regain weight if I stop taking my GLP-1?

Answer

Research shows that weight regain is common after stopping GLP-1 medications, but the rate and amount of regain varies by individual.

If you and your healthcare provider decide to gradually reduce your dose of GLP-1 or stop the medication altogether, studies show that you can minimize your potential weight regain by:

• Continuing healthy eating habits developed during treatment

• Maintaining regular physical activity

• Monitoring your weight regularly

For more information on nutrition and physical activity, visit Amazon One Medical's resource pages:

• Eating well on GLP-1 medication

• Staying strong while losing weight

Question 14

Why can't I lose weight without medication?

Answer

Body weight and health are shaped by many factors, not just personal choices. While nutrition, movement, and other lifestyle changes can support health, they don’t work the same way for everyone. Genetics, stress, access to healthy food and safe places to move, medical conditions, and certain medications all play a role. For some people, these factors make it especially hard to see meaningful or lasting changes from lifestyle approaches alone. In those situations, medications like GLP-1s can be a helpful tool, used alongside other supports, to improve health and quality of life.

Question 15

Can I request a compounded GLP-1 medication through Amazon One Medical On-Demand Care?

Answer

No. If you're already taking a compounded medication for weight loss, your Amazon One Medical provider can help you transition to a standard GLP-1 medication regimen that can be filled by a standard pharmacy. But they won't write a prescription for a compounded medication.

Question 16

Can I get GLP-1 weight loss pills through Amazon One Medical On-Demand Care?

Answer

Yes. You can request oral semaglutide (Wegovy) or oral orforglipron (Foundayo) GLP-1 medication through this online weight loss service. But Amazon One Medical providers will only prescribe GLP-1 medications, not weight loss pills like phentermine-topiramate (Qsymia), naltrexone-bupropion (Contrave), phentermine (Adipex-P), or orlistat (Xenical).

Question 17

What's the best GLP-1 diet?

Answer

With less appetite for food and a lower calorie intake, you risk not getting all your essential nutrients when taking GLP-1 medication. Focusing on smaller, nutrient-dense meals can help you lose weight safely and avoid deficiencies.

For specific guidance on what to eat while taking GLP-1s, talk to your healthcare provider. But in general, experts recommend:

• Focusing on protein-rich foods

• Eating smaller portions

• Staying hydrated

• Including fiber-rich vegetables in your meal plans

Amazon One Medical's guide to eating well on GLP-1 medications can help you create, healthy habits - and break old ones if necessary.

Question 18

Clinical sources

Answer

1. Celletti, F., Farrar, J., & De Regil, L. (2025). World Health Organization Guideline on the Use and Indications of Glucagon-Like Peptide-1 Therapies for the Treatment of Obesity in Adults. JAMA, 10.1001/jama.2025.24288.

2. Do, D., Lee, T., Peasah, S. K., Good, C. B., Inneh, A., & Patel, U. (2024). GLP-1 Receptor Agonist Discontinuation Among Patients With Obesity and/or Type 2 Diabetes. JAMA network open, 7(5), e2413172.

3. Grunvald, E., Shah, R., Hernaez, R., Chandar, A. K., Pickett-Blakely, O., Teigen, L. M., Harindhanavudhi, T., Sultan, S., Singh, S., Davitkov, P., & AGA Clinical Guidelines Committee (2022). AGA Clinical Practice Guideline on Pharmacological Interventions for Adults With Obesity. Gastroenterology, 163(5), 1198–1225.

4. Gul, U., Aung, T., Martin, M., Farrukh, D. N., Shah, P. C., Lovely, Z. S., Marroquín León, E., Alansaari, M., Maini, S., Fariduddin, M. M., Ullah, A., & Nazir, Z. (2024). A Comprehensive Review of the Role of GLP-1 Agonists in Weight Management and Their Effect on Metabolic Parameters Such as Blood Glucose, Cholesterol, and Blood Pressure. Cureus, 16(12), e76519.

5. Long B, Pelletier J, Koyfman A, Bridwell RE. GLP-1 agonists: A review for emergency clinicians. Am J Emerg Med. 2024 Apr;78:89-94.

6. Mozaffarian, D., Agarwal, M., Aggarwal, M., Alexander, L., Apovian, C. M., Bindlish, S., Bonnet, J., Butsch, W. S., Christensen, S., Gianos, E., Gulati, M., Gupta, A., Horn, D., Kane, R. M., Saluja, J., Sannidhi, D., Stanford, F. C., & Callahan, E. A. (2025). Nutritional priorities to support GLP-1 therapy for obesity: A joint Advisory from the American College of Lifestyle Medicine, the American Society for Nutrition, the Obesity Medicine Association, and The Obesity Society. Obesity (Silver Spring, Md.), 33(8), 1475–1503.

7. Nadolsky, K., Garvey, W. T., Agarwal, M., Bonnecaze, A., Burguera, B., Chaplin, M. D., Griebeler, M. L., Harris, S. R., Schellinger, J. N., Simonetti, J., Srinath, R., & Yumuk, V. (2025). American Association of Clinical Endocrinology Consensus Statement: Algorithm for the Evaluation and Treatment of Adults with Obesity/Adiposity-Based Chronic Disease - 2025 Update. Endocrine practice : official journal of the American College of Endocrinology and the American Association of Clinical Endocrinologists, 31(11), 1351–1394.

7. Yanovski SZ, Yanovski JA. Approach to Obesity Treatment in Primary Care: A Review. JAMA Intern Med. 2024 Jul 1;184(7):818-829.

Your weight loss

journey

with GLP-1s

Manufacturer coupons

Eligibility requirements

How it works

Choose your program

Meet with a provider

Start your medication

Receive ongoing care & support

Is online weight loss treatment right for me?

What are GLP-1s?

How does a GLP-1 help you lose weight?

Common GLP-1 medications for weight loss

Injectable GLP-1s

GLP-1 pills

Additional services

Looking to lose weight without medication?

Already prescribed a GLP-1?

Frequently asked questions

About Amazon One Medical

About GLP-1s for weight loss