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Amazon Clinic is now Amazon One Medical

Amazon One Medical

What is Amazon One Medical?
Amazon One Medical is a modern approach to medical care—allowing people to get care on their terms, on their schedule. One Medical members receive ongoing support for their healthcare needs, using the One Medical app to book in-office doctors’ appointments at locations near them, and to request 24/7 on-demand virtual care at no extra cost. Amazon One Medical Pay-per-visit gives Amazon customers the option to seek out one-time virtual visits for 30+ common conditions.
How is One Medical Membership different from Amazon One Medical Pay-per-visit? Which should I choose?
Amazon One Medical gives people two ways to get medical care: Membership and Pay-per-visit.
Membership provides on-demand virtual care nationwide for ongoing support of healthcare needs, and a differentiated primary care experience if you live near a One Medical office. One Medical members can use the One Medical app to access 24/7 on-demand virtual care at no extra cost, including Urgent Video Chats. They can also use the app to message with their providers, easily request prescription refills and renewals, access their health records and care plans, and book same and next-day appointments for remote or in-person visits. Scheduled visits are billed to you or your insurance, with most major insurance plans accepted. One Medical memberships can be purchased by Prime members for $9/mo or $99/yr for the first member and $6/mo or $66/yr for each additional family member (maximum 5). If you're not a Prime member, One Medical memberships are available at OneMedical.com for $199/yr.
Pay-per-visit provides fast, convenient treatment for 30+ common health conditions through one-time virtual visits. With Pay-per-visit, you pay a flat, out-of-pocket fee of $29 for a message-only visit (not available in all states for all conditions) or $49 for a video visit. If you don’t live near a One Medical office or if you already have a primary care provider, but you need a quick, one-time virtual visit for a common condition, Pay-per-visit may be a good option for you.

One Medical Membership

What’s included in my One Medical Membership?
Membership includes personal services that enhance your healthcare experience, tools to facilitate access to healthcare services, and certain on-demand telehealth services that are typically not covered by or billed to insurance.

As part of your membership, you receive access to our app where you can:
• Send and receive secure messages with member support specialists and your care team

• Easily access your health records and care plans

• Request prescription refills and renewals

• Book billable in-person Office Visits or virtual Remote Visits in states where we have offices
Office Visits: Scheduled, in-office appointments with your primary care provider or a provider of your choice that are billed to you/your insurance. Copays and deductibles apply when billed to insurance.

Remote Visits: Scheduled, virtual appointments with your primary care provider or a provider of your choice that are billed to you/your insurance. Copays and deductibles apply when billed to insurance.
• Get 24/7 on-demand care nationwide with Treat Me Now or Urgent Video Chat via our apps at no extra cost
Treat Me Now: Get help for common concerns such as seasonal allergies and urinary tract infections by answering a few questions in the app. Wait times apply.

Urgent Video Chat: Connect with the next-available provider via a quick video call to address time-sensitive health questions. Wait times apply.

For both Treat Me Now and Urgent Video Chat, your provider may recommend an Office Visit or Remote Visit based on your clinical need.
Does a One Medical Membership come with my Amazon Prime Membership?
No, One Medical Membership is not included as part of an Amazon Prime Membership, but can be purchased by an Amazon Prime member for an additional $9/mo for the first member and $6/mo for up to five additional members (an exclusive discount price for Prime members). Terms apply.
I’m not a Prime Member. Can I still get care?
Yes! You can still sign up for a One Medical Membership directly on the One Medical site, or learn more about the Pay-per-visit option.
I purchased a One Medical Membership through my Prime account. How do I connect my Prime pricing to my One Medical account?
Locate and open the purchase confirmation email that was sent to the primary email address of your Prime account (don't forget to check the spam folder). The email will include options to either create a new One Medical account or apply your Prime pricing to an existing One Medical account. If you're unable to locate the purchase confirmation email, visit the membership management page and follow the on-screen prompts.
Why is there a membership fee?
The One Medical Membership fee covers access to the One Medical app as well as One Medical’s on-demand and asynchronous virtual care services, as well as high-touch and value-added personal services such as insurance navigation and referral management. The on-demand virtual services are accessible through the One Medical app, featuring 24/7/365 on-demand video chats, secure provider messaging, “Treat Me Now” assessments for common health concerns, easy vaccine and medical record access, prescription renewals, and proactive reminders for follow-up care and referral needs.

The membership fee is not a covered benefit under most health insurance plans.

One Medical is dedicated to serving its community members, regardless of their financial means. Payment of the membership fee is not a prerequisite for receiving medical care in One Medical offices.

Financial assistance is not applicable towards services rendered by outside facilities such as labs, specialist facilities, imaging facilities, etc. Learn more about options for accessing medical services at One Medical without payment of the annual membership fee on the One Medical website.

Learn more about your options and financial assistance on One Medical’s website
Does One Medical accept insurance? Is One Medical an insurance plan?
One Medical is not an insurance plan. One Medical does accept health plans from most insurance carriers as well as Medicare. Some of the more popular plans that One Medical accepts are listed on their website.

Learn more about insurances One Medical accepts
How do I get care with One Medical?
One Medical members and patients can book appointments at any of the offices across the U.S. We recommend checking with One Medical’s office prior to making an appointment to ensure your insurance plan is accepted at the office you plan to visit, as this might vary based on location.

Learn more about One Medical office locations

If you don’t have a One Medical location nearby, you can still benefit from a One Medical Membership. You'll be able to get care right from your phone, 24/7, with on-demand care nationwide via Urgent Video Chat or Treat Me Now at no extra cost. And, if you travel to a city with a One Medical office, or if One Medical opens an office near you, you can book an appointment via the app to see one of our providers in person or via Remote Visit.

Depending on your location, there may be a requirement that One Medical first see you over video (or in person) before One Medical can provide care to you via Treat Me Now.
Does One Medical offer pediatric care for my kids?
Yes, One Medical offers Pediatric Services (newborn - 17 years old) in several of our office locations. Please visit our locations page to find out if we have a Pediatric office location near you.
I’m 65+ years and on Medicare. Does One Medical have an offering for me?
One Medical provides comprehensive primary care for seniors on Medicare who can receive care in-person. Learn more about One Medical's primary care for seniors.

Learn more about One Medical's primary care for seniors
I only have Medicaid. Can I receive care from One Medical?
Except for residents of Washington, DC, One Medical cannot care for individuals only on Medicaid.
Can One Medical providers write a prescription for my condition?
One Medical has experience with a wide variety of conditions, including chronic condition management. If your One Medical provider determines that a prescription is appropriate as part of your course of treatment, your provider will send it electronically to your pharmacy of choice. If you have an existing prescription, you can submit a request to have it renewed through the renewal request tool within your One Medical online account or the One Medical mobile app after you become a One Medical member.
I still have questions about One Medical. Who can I talk to?
For more information about One Medical, visit the One Medical website, the One Medical Help Center, or contact One Medical.

Visit the One Medical website
Visit the One Medical Help Center
See options on how to contact One Medical

One Medical Pay-per-visit

Am I eligible to use Amazon One Medical Pay-per-visit?
Amazon One Medical's Pay-per-visit telehealth service is available for U.S.-based patients between the ages of 18 and 64. At this time, Pay-per-visit is not intended for beneficiaries of government payor programs, including Medicare and Medicaid.
Do I need to create a new profile for Pay-per-visit if I’m already an Amazon Pharmacy customer?
No. If you’re an Amazon Pharmacy customer, simply select your same Amazon profile when signing in to or signing up for Amazon One Medical Pay-per-visit.
If offered a prescription, how will I receive it? Do I have to fill my prescriptions at Amazon Pharmacy?
Your Amazon One Medical provider can send any necessary prescriptions to any pharmacy you like, including Amazon Pharmacy.
Do I need to be an Amazon Prime member to use One Medical Pay-per-visit?
No. Amazon One Medical Pay-per-visit is available to Prime and non-Prime members for a flat, out-of-pocket fee of $29 for a message-only visit (not available in all states for all conditions) or $49 for a video visit.
Do I need a One Medical Membership to use Pay-per-visit?
No. You don’t need a One Medical Membership to use Pay-per-visit.
Do I need to be an Amazon customer to use Pay-per-visit?
Yes. You need to create an Amazon account to use Pay-per-visit.
Can I use my FSA/HSA card to pay for Pay-per-visit?
Yes. You can pay with your FSA/HSA card.
Does Amazon One Medical Pay-per-visit take insurance?
Amazon One Medical Pay-per-visit does not accept health insurance for visits. If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services.
Do I need an appointment for Amazon One Medical Pay-per-visit?
No. You can start a one-time virtual visit 24 hours a day, 7 days a week. You don’t need to make an appointment.
Can I get treatment if I’m temporarily in another country?
No. Amazon One Medical is only available in the U.S.
Can I contact my provider after I get my Pay-per-visit treatment plan?
Yes. You can ask follow-up questions about your visit at no additional cost for 14 days. Just ask your question through the Pay-per-visit message center and a provider will get back to you.
Why do you need my photo ID?
In some cases, we may need to verify your identity for Amazon One Medical Pay-per-visit by reviewing a photo of your ID. We accept more than 15 types of government-issued ID from 249 countries and territories. Federal law prohibits us from accepting military IDs.
How do I make changes to the Pay-per-visit intake form I just submitted?
For message-only visits: When your provider responds, just reply to their message and tell them anything you’d like them to know. Don’t submit a new intake form—you’ll be charged twice.

For video visits: You can give your provider the new information during your video call.
How can I give feedback about my experience with Amazon One Medical Pay-per-visit?
We welcome your feedback. To let us know about your experience with Pay-per-visit, please contact Customer Care at 1-888-663-6331.
Can I get a refund if I'm not satisfied with my Pay-per-visit experience?
Refunds are determined on a case-by-case basis. If you had a technical issue or have feedback about the care you received, please contact Customer Care at 1-888-663-6331. For medical questions or concerns about your treatment plan, contact your provider directly in your Pay-per-visit message center.

You should know that Amazon One Medical won’t issue a refund if a provider reviews your information and decides that prescription medication isn’t the best treatment for you.
What if I want to change my pharmacy after my prescription was sent?
To change your pharmacy after your prescription has already been sent, reach out to the pharmacy you would like to transfer the prescription to with your prescription information, or contact your Amazon One Medical provider through the Pay-per-visit message center.
Does Amazon One Medical Pay-per-visit have interpreters for people who don’t use English?
Yes. Amazon One Medical Pay-per-visit offers interpreters for people who use American Sign Language (ASL). You can request ASL services for video visits when completing our intake form.
Do you provide doctors’ notes?
No. At this time, providers don't offer doctors' notes through Amazon One Medical Pay-per-visit.
If my Pay-per-visit intake form asks for a blood pressure reading, can I measure it at home?
Yes. If you have a blood pressure cuff or other means to measure your blood pressure, you can use that reading in your intake form.

Video visits with Amazon One Medical Pay-per-visit

What reminders will I get for my video call?
We’ll text you a few minutes before your video call starts and when your provider joins the video call. In some cases, your provider will phone you if you don’t join the video call within 1 minute.
How do I join the video call?
If you're on the waiting room page, you'll automatically join the video call when your provider is ready. We can also text you a link when your provider starts the video call. To get our text, go to your Account Settings page and opt in to receive text messages from Amazon One Medical Pay-per-visit.
Can I cancel my video visit?
No. You can’t cancel your one-time virtual visit before the video call starts, but if you miss the call, we’ll automatically cancel your visit and you won’t be charged.
What happens if I miss the video call?
Once your provider starts the video call, you’ll have 5 minutes to join. If you don’t join within 5 minutes, we’ll automatically cancel your one-time virtual visit and you won’t be charged. If your visit is canceled, you’ll need to start a new visit to connect with a provider.
Does Amazon One Medical Pay-per-visit offer ASL in video visits?
Yes. Amazon One Medical Pay-per-visit offers interpreters for people who use American Sign Language (ASL). You can request ASL services for video visits when completing our visit intake form.

Message-only visits with Amazon One Medical Pay-per-visit

How does a message-only visit work?
Just choose a message-only visit and fill out an intake form—no video call or live chat needed. In some cases, you may need to upload a few pictures. A provider will review your information and message you, then send a treatment plan that can include things like prescriptions and behavioral recommendations.
Why can’t I choose a message-only visit?
Different states have different telehealth regulations, so Amazon One Medical Pay-per-visit can’t offer message-only visits for all conditions in every state. Additionally, some conditions are only offered through video visits as they may require more interaction with the provider.

Quality of care

Who are Amazon One Medical providers?
Amazon One Medical providers are Doctor of Medicine (M.D.), Doctor of Osteopathic Medicine (D.O.), Physician Assistant (P.A.), and Nurse Practitioner (N.P.) credentialed providers.
Where can I find my Amazon One Medical provider’s credentials?
For in-office visits, One Medical members can see the credentials of each provider when selecting an appointment, or view provider bios on their One Medical office location page. This is a helpful way to learn more about your provider ahead of your visit, especially when looking to select a new primary care provider.

For on-demand Urgent Video Chats, One Medical members can see their provider’s name and credentials as soon as they begin a Video Chat, while they are reviewing your chart. To provide care in a timely manner, Urgent Video Chats are initiated by the first provider available.

For Amazon One Medical Pay-per-visit, you'll be able to see the professional credentials of your provider during your one-time virtual visit.
Where are Amazon One Medical providers located?
All Amazon One Medical providers are located in the U.S. You’ll receive care from a provider licensed to practice medicine in your state.
Will my Pay-per-visit provider need information from my primary care provider?
No. Your intake form responses will give your provider the information they need to treat you. If they need additional information, they’ll ask you for it.
Can my Pay-per-visit provider send my treatment plan to my primary care provider?
Yes. To share your treatment plan with your primary care provider, just send your request through the Pay-per-visit message center with your doctor’s contact information.
How do I request my medical records?
To request your medical records, send an email to medicalrecords@ppv.amazon.health. Please include the following information with your request: you full name and date of birth, what records you’re requesting, and your photo ID. Please allow up to 14 business days to process your request.
How do you ensure clinical quality?
Amazon One Medical's top priority is providing high quality and safe care, backed up by a rigorous quality assurance program. All One Medical providers are board certified and licensed healthcare providers. Providers are held to strict regulatory standards and adhere to evidence-based practice guidelines.
Will I always get a prescription through Pay-per-visit?
No. Your provider will prescribe medication when medically appropriate.
Can I get a prescription for controlled substances through Pay-per-visit?
No. Your provider won't prescribe narcotics or other medications listed as controlled substances by the U.S. Drug Enforcement Agency (DEA) or by state law.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.

Pricing, payments & insurance

How can I pay for Amazon One Medical Pay-per-visit and any prescribed medication?
You can pay for Pay-per-visit telehealth care with a credit or debit card (Visa, MasterCard, American Express, Discover, etc.), a Flexible Spending Account (FSA) card, or a Health Savings Accounts (HSA) card. HSA/FSA eligibility is determined by your account administrator.

Pay-per-visit doesn't accept health insurance. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you.

If you normally use health insurance to pay for your medications, you can do that with medications prescribed through Pay-per-visit. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What should I do if my payment method has been declined?
If your payment method is declined, we’ll email or text you with instructions about how to update your payment method.
When will you charge my payment method for Pay-per-visit?
Your payment method will be charged when a provider has reviewed your information and delivered a treatment plan. Treatment plans can include prescriptions, instructions to take over-the-counter medication, or instructions to see a provider in person.
For prescribed medications, will I need a prior authorization from my health insurance company?
Prior authorization requirements are decided by your health insurance provider. Check with your pharmacist or insurance provider to find out if your prescribed medication is covered by your insurance.
My health insurance has changed. Where can I learn more about my options for affordable coverage?
Learn more about eligibility and find affordable coverage through Medicaid, Medicare, and the Marketplace. Explore more at HealthCare.gov.