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Amazon One Medical is a modern approach to medical care—allowing people to get care on their terms, on their schedule. One Medical members receive ongoing support for their healthcare needs, using the One Medical app to book in-office doctors’ appointments at locations near them, and to request 24/7 on-demand virtual care at no extra cost. Amazon One Medical Pay-per-visit gives Amazon customers the option to seek out one-time virtual visits for 30+ common conditions.

No, One Medical Membership is not included as part of an Amazon Prime Membership, but can be purchased by an Amazon Prime member for an additional $9/mo for the first member and $6/mo for up to five additional members (an exclusive discount price for Prime members). Terms apply.

Yes! You can still sign up for a One Medical Membership directly on the One Medical site, or learn more about the Pay-per-visit option.

Locate and open the purchase confirmation email that was sent to the primary email address of your Prime account (don't forget to check the spam folder). The email will include options to either create a new One Medical account or apply your Prime pricing to an existing One Medical account. If you're unable to locate the purchase confirmation email, visit the membership management page and follow the on-screen prompts.

The One Medical Membership fee covers access to the One Medical app as well as One Medical’s on-demand and asynchronous virtual care services, as well as high-touch and value-added personal services such as insurance navigation and referral management. The on-demand virtual services are accessible through the One Medical app, featuring 24/7/365 on-demand video chats, secure provider messaging, “Treat Me Now” assessments for common health concerns, easy vaccine and medical record access, prescription renewals, and proactive reminders for follow-up care and referral needs.

The membership fee is not a covered benefit under most health insurance plans.

One Medical is dedicated to serving its community members, regardless of their financial means. Payment of the membership fee is not a prerequisite for receiving medical care in One Medical offices.

Financial assistance is not applicable towards services rendered by outside facilities such as labs, specialist facilities, imaging facilities, etc. Learn more about options for accessing medical services at One Medical without payment of the annual membership fee on the One Medical website.

Learn more about your options and financial assistance on One Medical’s website

One Medical is not an insurance plan. One Medical does accept health plans from most insurance carriers as well as Medicare. Some of the more popular plans that One Medical accepts are listed on their website.

Learn more about insurances One Medical accepts

Yes, One Medical offers Pediatric Services (newborn - 17 years old) in several of our office locations. Please visit our locations page to find out if we have a Pediatric office location near you.

One Medical provides comprehensive primary care for seniors on Medicare who can receive care in-person. Learn more about One Medical's primary care for seniors.

Learn more about One Medical's primary care for seniors

Except for residents of Washington, DC, One Medical cannot care for individuals only on Medicaid.

One Medical has experience with a wide variety of conditions, including chronic condition management. If your One Medical provider determines that a prescription is appropriate as part of your course of treatment, your provider will send it electronically to your pharmacy of choice. If you have an existing prescription, you can submit a request to have it renewed through the renewal request tool within your One Medical online account or the One Medical mobile app after you become a One Medical member.

No. If you’re an Amazon Pharmacy customer, simply select your same Amazon profile when signing in to or signing up for Amazon One Medical Pay-per-visit.

Your Amazon One Medical provider can send any necessary prescriptions to any pharmacy you like, including Amazon Pharmacy.

No. Amazon One Medical Pay-per-visit is available to Prime and non-Prime members for a flat, out-of-pocket fee of $29 for a message-only visit (not available in all states for all conditions) or $49 for a video visit.

No. You don’t need a One Medical Membership to use Pay-per-visit.

Yes. You need to create an Amazon account to use Pay-per-visit.

Yes. You can pay with your FSA/HSA card.

Amazon One Medical Pay-per-visit does not accept health insurance for visits. If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services.

No. You can start a one-time virtual visit 24 hours a day, 7 days a week. You don’t need to make an appointment.

No. Amazon One Medical is only available in the U.S.

In some cases, we may need to verify your identity for Amazon One Medical Pay-per-visit by reviewing a photo of your ID. We accept more than 15 types of government-issued ID from 249 countries and territories. Federal law prohibits us from accepting military IDs.

For message-only visits: When your provider responds, just reply to their message and tell them anything you’d like them to know. Don’t submit a new intake form—you’ll be charged twice.

For video visits: You can give your provider the new information during your video call.

We welcome your feedback. To let us know about your experience with Pay-per-visit, please contact Customer Care at 1-888-663-6331.

Refunds are determined on a case-by-case basis. If you had a technical issue or have feedback about the care you received, please contact Customer Care at 1-888-663-6331. For medical questions or concerns about your treatment plan, contact your provider directly in your Pay-per-visit message center.

You should know that Amazon One Medical won’t issue a refund if a provider reviews your information and decides that prescription medication isn’t the best treatment for you.

To change your pharmacy after your prescription has already been sent, reach out to the pharmacy you would like to transfer the prescription to with your prescription information, or contact your Amazon One Medical provider through the Pay-per-visit message center.

Yes. Amazon One Medical Pay-per-visit offers interpreters for people who use American Sign Language (ASL). You can request ASL services for video visits when completing our intake form.

No. At this time, providers don't offer doctors' notes through Amazon One Medical Pay-per-visit.

Yes. If you have a blood pressure cuff or other means to measure your blood pressure, you can use that reading in your intake form.

If you're on the waiting room page, you'll automatically join the video call when your provider is ready. We can also text you a link when your provider starts the video call. To get our text, go to your Account Settings page and opt in to receive text messages from Amazon One Medical Pay-per-visit.

No. You can’t cancel your one-time virtual visit before the video call starts, but if you miss the call, we’ll automatically cancel your visit and you won’t be charged.

Once your provider starts the video call, you’ll have 5 minutes to join. If you don’t join within 5 minutes, we’ll automatically cancel your one-time virtual visit and you won’t be charged. If your visit is canceled, you’ll need to start a new visit to connect with a provider.

Yes. Amazon One Medical Pay-per-visit offers interpreters for people who use American Sign Language (ASL). You can request ASL services for video visits when completing our visit intake form.

Yes. Amazon One Medical Pay-per-visit offers captioning for video visits. You can toggle the option on and off from the video portal.

Just choose a message-only visit and fill out an intake form—no video call or live chat needed. In some cases, you may need to upload a few pictures. A provider will review your information and message you, then send a treatment plan that can include things like prescriptions and behavioral recommendations.

Different states have different telehealth regulations, so Amazon One Medical Pay-per-visit can’t offer message-only visits for all conditions in every state. Additionally, some conditions are only offered through video visits as they may require more interaction with the provider.

Amazon One Medical providers are Doctor of Medicine (M.D.), Doctor of Osteopathic Medicine (D.O.), Physician Assistant (P.A.), and Nurse Practitioner (N.P.) credentialed providers.

For in-office visits, One Medical members can see the credentials of each provider when selecting an appointment, or view provider bios on their One Medical office location page. This is a helpful way to learn more about your provider ahead of your visit, especially when looking to select a new primary care provider.

For on-demand Urgent Video Chats, One Medical members can see their provider’s name and credentials as soon as they begin a Video Chat, while they are reviewing your chart. To provide care in a timely manner, Urgent Video Chats are initiated by the first provider available.

For Amazon One Medical Pay-per-visit, you'll be able to see the professional credentials of your provider during your one-time virtual visit.

All Amazon One Medical providers are located in the U.S. You’ll receive care from a provider licensed to practice medicine in your state.

No. Your intake form responses will give your provider the information they need to treat you. If they need additional information, they’ll ask you for it.

Yes. To share your treatment plan with your primary care provider, just send your request through the Pay-per-visit message center with your doctor’s contact information.

To request your medical records, send an email to medicalrecords@ppv.amazon.health. Please include the following information with your request: you full name and date of birth, what records you’re requesting, and your photo ID. Please allow up to 14 business days to process your request.

Amazon One Medical's top priority is providing high quality and safe care, backed up by a rigorous quality assurance program. All One Medical providers are board certified and licensed healthcare providers. Providers are held to strict regulatory standards and adhere to evidence-based practice guidelines.

No. Your provider will prescribe medication when medically appropriate.

No. Your provider won't prescribe narcotics or other medications listed as controlled substances by the U.S. Drug Enforcement Agency (DEA) or by state law.

If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.