Privacy FAQs, Terms of Use, and Privacy Practices

Amazon Clinic customers can access their profile and treatment plans by logging on to Amazon One Medical Pay-per-visit here. Customers who have additional questions about their profile can contact our customer care team at 1-888-663-6331.

For customers who declined the Health Insurance Portability and Accountability Act (HIPAA) authorization, Amazon will delete their data, and they will need to create a new profile should they return for future Amazon One Medical visits. However, these customers can access their records by contacting their treating provider group directly. Amazon Clinic customers who did not decline the HIPAA authorization can request that their health data be deleted by contacting our customer care team at 1-888-663-6331. Like all healthcare organizations, we are required by law to retain some information in order to comply with state/federal records retention requirements.

Not by default. Customers and patients may elect to share their information with Amazon One Medical by purchasing an Amazon One Medical Pay-per-visit service and agreeing to the Medical Terms of Service. Amazon Clinic customers who choose not to use Amazon One Medical will not have their data transferred to Amazon One Medical Pay-per-visit providers, and if they choose, can request that their Amazon Clinic information be deleted by contacting our Customer Care team at 1-888-663-6331.

Across Amazon, protecting customer data has always been incredibly important. Amazon protects customers’ protected health information (PHI) with stringent, HIPAA-compliant privacy and security practices to keep information safe and secure. For privacy questions related to Amazon One Medical Pay-per-visit, contact privacy@ppv.amazon.health.