Amazon One Medical is a modern approach to medical care—allowing people to get care on their terms, on their schedule. One Medical members receive ongoing support for their healthcare needs, using the One Medical app to book in-office doctors’ appointments at locations near them, and to request 24/7 on-demand virtual care at no extra cost. Amazon One Medical Pay-per-visit gives Amazon customers the option to seek out one-time virtual visits for 30+ common conditions.
How is One Medical Membership different from Amazon One Medical Pay-per-visit? Which should I choose?
Amazon One Medical gives people two ways to get medical care: Membership and Pay-per-visit.
Membership provides on-demand virtual care nationwide for ongoing support of healthcare needs, and a differentiated primary care experience if you live near a One Medical office. One Medical members can use the One Medical app to access 24/7 on-demand virtual care at no extra cost, including Urgent Video Chats. They can also use the app to message with their providers, easily request prescription refills and renewals, access their health records and care plans, and book same and next-day appointments for remote or in-person visits. Scheduled visits are billed to you or your insurance, with most major insurance plans accepted. One Medical memberships can be purchased by Prime members for $9/mo or $99/yr for the first member and $6/mo or $66/yr for each additional family member (maximum 5). If you're not a Prime member, One Medical memberships are available at OneMedical.com for $199/yr.
Pay-per-visit provides fast, convenient treatment for 30+ common health conditions through one-time virtual visits. With Pay-per-visit, you pay a flat, out-of-pocket fee starting from $29 for a message-only visit or $49 for a video visit.* If you don’t live near a One Medical office or if you already have a primary care provider, but you need a quick, one-time virtual visit for a common condition, Pay-per-visit may be a good option for you.
*State availability varies by condition. Prices subject to change.
Does Amazon One Medical accept health insurance?
The One Medical membership fee is not covered by insurance, but we can bill your insurance for scheduled visits, whether you’re seeing a provider in-office or remotely. If you’re using Pay-per-visit, you pay an upfront, out-of-pocket fee for your telehealth treatment. Pay-per-visit doesn’t accept insurance for one-time virtual visits, but the fee is FSA/HSA eligible.
If you normally use health insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.
“The video care 24/7 really is a life saver. Had a respiratory virus couple weeks ago and it was great not having to drag myself into the office.”
– Member at New York, NY
“I love One Medical so much. It's one of the services that has improved my life the most. They make getting care so so easy when it was always difficult and prevented me from being proactive in the past.”
– Member at Austin, TX
“The service at @onemedical is consistently 5 star quality. It’s never been more convenient or more comfortable to obtain care.”