Amazon One Medical is a modern approach to medical care—allowing people to get care on their terms, on their schedule. One Medical members receive ongoing support for their healthcare needs, using the One Medical app to book in-office doctors’ appointments at locations near them, and to request 24/7 on-demand virtual care at no extra cost. Amazon One Medical Pay-per-visit gives Amazon customers the option to seek out one-time virtual visits for 30+ common conditions.
Healthcare just got less painful
Book same/next-day appointments at offices near you, plus get 24/7 on-demand virtual care, to get help with:
Get care, virtually anywhere
Taking care of your health has never been easier. Get 24/7 virtual care for common conditions to get help with:
Amazon Clinic is now Amazon One Medical
By continuing, you agree to Amazon One Medical Pay-per-visit Terms of Use
Two options to get care
Membership
Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*
Pay-per-visit
Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
Membership
Pay-per-visit
Services
Common conditions
Select Rx renewal
Access
How to access care
One Medical app
Onemedical.com
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
Cost for on-demand virtual care
Included in the membership
$29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
*These appointments will be billed to you or your insurance
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs
Prime | One Medical membership is best for:
Booking same/next-day appointments at offices near you with the app*
24/7 on-demand care, at no extra cost
Connecting with a compassionate team, when & where you need them
Major insurance accepted for scheduled in-office and remote visits*
*Scheduled visits are not included in membership and are billed to you/your insurance
$9
/month
$99
/year
45% savings
with Prime
There’s no nearby One Medical office based on your address
But you can still access 24/7 on-demand care with the One Medical app
This benefit is exclusively for Prime members
Pay-per-visit is best for:
Self-pay visits – insurance not accepted or needed
Quick treatment of common conditions
Fast care by message or video
FSA/HSA eligible
What would you like help with?
More ways we can help you
Looking for primary care, pediatrics, chronic condition care, or mental health support? See additional One Medical services
More ways we can help you
Looking for primary care, pediatrics, chronic condition care, or mental health support? See additional One Medical services
Already purchased One Medical membership on Amazon? See membership benefits ›
WHY CHOOSE MEMBERSHIP?
Get ongoing support for your healthcare needs
Easy booking of same and next-day appointments at offices near you
24/7 on-demand care at no extra cost
Prescription refills & renewals
Easy access to your health records and care plans
Messaging with our care team
One Medical accepts insurance like a typical doctor’s office
In-Office and Remote Visits are not included in membership and are billed to you or your insurance.
Become a member to book an appointment in the One Medical app
PAY-PER-VISIT
Just want a one-time virtual visit?
Day or night, you can start a one-time virtual visit from Amazon One Medical to find treatment for 30+ common conditions.
Quick treatment of common conditions
Fast care by message or video
Self-pay visits – insurance not accepted or needed
FSA/HSA eligible
How Pay-per-visit works
Answer some questions
Choose a condition you need help with, answer some questions, and connect with a provider through message or video.
Get a treatment plan
Your provider will determine what's medically appropriate for you and send any prescriptions to a pharmacy of your choice.
14 days to follow up
You'll have unlimited follow-up messaging with your provider for 14 days after you receive your treatment plan.
WHY CHOOSE PAY-PER-VISIT?
Care across America
Day or night, you can start a one-time virtual visit from Amazon One Medical to find treatment for 30+ common conditions.
Quick treatment of common conditions
Fast care by message or video
Self-pay visits – insurance not accepted or needed
FSA/HSA eligible
How Pay-per-visit works
Answer some questions
Choose a condition you need help with, answer some questions, and connect with a provider through message or video.
Get a treatment plan
Your provider will determine what's medically appropriate for you and send any prescriptions to a pharmacy of your choice.
14 days to follow up
You'll have unlimited follow-up messaging with your provider for 14 days after you receive your treatment plan.
MEMBERSHIP
For $9/month, Prime members get access to:
24/7 on-demand care via Video Chat or Treat Me Now
Secure messaging with a provider
In-app health records and care plans
Convenient prescription refill and renewal requests
This benefit is exclusively for Prime members
Frequently asked questions
What is Amazon One Medical?
How is One Medical Membership different from Amazon One Medical Pay-per-visit? Which should I choose?
Amazon One Medical gives people two ways to get medical care: Membership and Pay-per-visit.
Membership provides on-demand virtual care nationwide for ongoing support of healthcare needs, and a differentiated primary care experience if you live near a One Medical office. One Medical members can use the One Medical app to access 24/7 on-demand virtual care at no extra cost, including Urgent Video Chats. They can also use the app to message with their providers, easily request prescription refills and renewals, access their health records and care plans, and book same and next-day appointments for remote or in-person visits. Scheduled visits are billed to you or your insurance, with most major insurance plans accepted. One Medical memberships can be purchased by Prime members for $9/mo or $99/yr for the first member and $6/mo or $66/yr for each additional family member (maximum 5). If you're not a Prime member, One Medical memberships are available at OneMedical.com for $199/yr.
Pay-per-visit provides fast, convenient treatment for 30+ common health conditions through one-time virtual visits. With Pay-per-visit, you pay a flat, out-of-pocket fee of $29 for a message-only visit (not available in all states for all conditions) or $49 for a video visit. If you don’t live near a One Medical office or if you already have a primary care provider, but you need a quick, one-time virtual visit for a common condition, Pay-per-visit may be a good option for you.
Does Amazon One Medical accept health insurance?
The One Medical membership fee is not covered by insurance, but we can bill your insurance for scheduled visits, whether you’re seeing a provider in-office or remotely. If you’re using Pay-per-visit, you pay an upfront, out-of-pocket fee for your telehealth treatment. Pay-per-visit doesn’t accept insurance for one-time virtual visits, but the fee is FSA/HSA eligible.
If you normally use health insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
If you normally use health insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.
Why people love One Medical
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