Urinary tract infection (UTI)

Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers two types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available for $49 in all 50 states and D.C. Message-only visits are currently available for $29 in 34 states.

To see your Pay-per-visit options, first choose your state.

Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.

If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.

If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.

There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

No. Bacterial infections of male anatomy tend to be more complex and may require lab testing to rule out certain sexually transmitted infections (STIs).

If your assigned sex at birth was male and you're having UTI symptoms like painful urination or blood in your urine, you'll need to see a primary care provider for an in-person evaluation.

Your Amazon One Medical provider may prescribe a short-term oral antibiotic if your symptoms indicate that you have an uncomplicated UTI (also known as acute simple cystitis).

Before prescribing medication, however, your provider will want to know if you've recently taken antibiotics for the same symptoms. Overprescribing this type of therapy can lead to bacterial resistance, when the drug doesn't work as well.

If you started taking antibiotics over 3 days ago and you're still having UTI symptoms, you'll need to see a primary care provider for an in-person evaluation.

No. If you've experienced 4 or more UTIs within the past 12 months, or you've already been treated for 2 or more UTIs within the past 90 days, you'll need to see a primary care provider for a urinalysis and a urine culture.

Recurring UTIs can be a sign of antibiotic resistance or an underlying condition that may need evaluation and treatment.