If you're an Amazon One Medical member, 24/7 On-Demand Care is included in your membership. On-Demand Care has two telehealth pathways: Direct Message Care connects you to a provider through async messaging, and Video Care connects you to a provider in real time.

If you're an Amazon One Medical member and you live in a state where One Medical has offices, you can also get medical treatment through In-Person Visits or Scheduled Video Visits, both billable to you or your health insurance.

If you're not an Amazon One Medical member, you can still get 24/7 On-Demand Care for 30+ common health conditions by paying as you go for online treatment. To see the Direct Message Care and Video Care options where you live, get started from a condition detail page and choose your state.

Amazon One Medical doesn't accept health insurance for On-Demand Care, its 24/7 telehealth service. If you were charged for treatment as a non-member, you can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for treatment.

We do our best to make sure you’re eligible for online treatment before you connect with a provider. When you request On-Demand Care, your health intake helps us understand whether you can be treated virtually, or if you'll need to be seen in person for more closely managed care. If your answers indicate that we can't treat you through our service, we'll let you know why, then recommend next steps so you can find the care you need.

If your On-Demand Care provider didn't include refills with your prescription, you'll need to start a new treatment to request another prescription.

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

The generic price for a 3mL bottle of bimatoprost may range from $30 to $60 with a prescription discount card.*

A 3mL bottle of generic bimatoprost or Latisse contains 70 applicators. Each eye requires its own applicator and applicators can only be used once. The 3mL bottle lasts about 35 days when the lash medication is used as directed.

A 5mL bottle of generic bimatoprost or Latisse contains 140 applicators and lasts about 10 weeks when used as directed.

The most common side effects of bimatoprost eyelash growth serum are itching and redness, reported in approximately 4% of clinical trial patients. If you have light-colored eyes, there's a small chance (less than 4%) that bimatoprost may permanently darken the colored part of your eye (iris).