Question 1

How can I get online or in-person motion sickness treatment from Amazon One Medical?

Answer

If you're an Amazon One Medical member, 24/7 On-Demand Care is included in your membership. On-Demand Care has two telehealth pathways: Direct Message Care connects you to a provider through async messaging, and Video Care connects you to a provider in real time.

If you're an Amazon One Medical member and you live in a state where One Medical has offices, you can also get medical treatment through In-Person Visits or Scheduled Video Visits, both billable to you or your health insurance.

If you're not an Amazon One Medical member, you can still get 24/7 On-Demand Care for 30+ common health conditions by paying as you go for online treatment. To see the Direct Message Care and Video Care options where you live, get started from a condition detail page and choose your state.

*Direct Message Care availability varies by state. Prices subject to change.

Question 2

Can I use my health insurance to pay for Amazon One Medical On-Demand Care (formerly Pay-per-visit)?

Answer

Amazon One Medical doesn't accept health insurance for On-Demand Care, its 24/7 telehealth service. If you were charged for treatment as a non-member, you can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for treatment.

If you use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your medical care.

Question 3

What happens if my provider can't diagnose or treat my health issue through On-Demand Care?

Answer

We do our best to make sure you’re eligible for online treatment before you connect with a provider. When you request On-Demand Care, your health intake helps us understand whether you can be treated virtually, or if you'll need to be seen in person for more closely managed care. If your answers indicate that we can't treat you through our service, we'll let you know why, then recommend next steps so you can find the care you need.

Additionally, your provider may determine that you cannot be treated through our service after reviewing your health intake. If this happens, your treatment will be canceled and you won't be charged.

Question 4

Can I still connect with a provider after I'm treated through On-Demand Care?

Answer

Yes. When you receive treatment through On-Demand Care, you can message with your One Medical care team for an additional 2 weeks (14 days) regarding your care summary. This communication window allows you time to:

• Ask follow-up questions about any prescriptions or over-the-counter medications in your care summary

• Connect with a provider if you think your treatment needs to be adjusted

• Tell a provider if you're experiencing side effects from your medication

• Tell a provider if there's an issue getting your prescription from the pharmacy

• Let the One Medical care team know that you're feeling better

Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your care summary and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to request a new treatment.

Question 5

What if I want to refill my medication?

Answer

If your On-Demand Care provider didn't include refills with your prescription, you'll need to start a new treatment to request another prescription.

There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.

Question 6

How does Amazon One Medical protect my health information?

Answer

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

Question 7

What's the difference between over-the-counter and prescription motion sickness medications?

Answer

Over-the-counter motion sickness medications like dimenhydrinate (Dramamine) and meclizine (Antivert, Bonine, Dramamine Less Drowsy) are oral antihistamines that you take 30 to 60 minutes before travel. You can take them every 8 hours.

Scopolamine (Transderm-Scop) is a prescription adhesive patch that's FDA-approved to treat the nausea and vomiting associated with motion sickness. You apply the anti-nausea patch behind your ear 4 to 12 hours before travel and change it every 72 hours as needed.

Question 8

How can I reduce motion sickness naturally?

Answer

Some behavioral changes can help reduce the conflict between what your eyes are seeing and what your inner ear (vestibular system) is sensing. Experts recommend the following travel tips to reduce motion sickness:

• Change your posture to keep your head and shoulders still when you're in motion

• Avoid reading or looking at screens in moving vehicles

• Focus on a stable horizon or an unmoving object in the distance

• In cars, choose the driver's seat, or sit in the passenger seat and stare at the road as if you're the driver

• In boats, stick to the lower deck or midship cabins

• In trains and buses, choose a forward-facing seat

• In planes, choose a seat over the front edge of the wing

There's also some evidence that both ginger and acupressure on the P6 acupressure point on the inside of the wrist can alleviate the nausea associated with motion sickness.

Question 9

Can I get motion sickness in virtual reality (VR)?

Answer

Yes. When you experience motion sickness while playing video games with a VR headset, it's called VR sickness or cybersickness. Cybersickness symptoms include nausea, dizziness, and disorientation.

Question 10

Is there a cure for motion sickness?

Answer

No, there's no cure for motion sickness. But you can become desensitized to certain stimuli through repeated exposure. For example, the habituation training used for military pilots has success rates above 80%.

Question 11

Clinical sources

Answer

1. Garrido, L. E., Frías-Hiciano, M., Moreno-Jiménez, M., Cruz, G. N., García-Batista, Z. E., Guerra-Peña, K., & Medrano, L. A. (2022). Focusing on cybersickness: pervasiveness, latent trajectories, susceptibility, and effects on the virtual reality experience. Virtual reality, 26(4), 1347–1371.

2. Oh, H., & Son, W. (2022). Cybersickness and Its Severity Arising from Virtual Reality Content: A Comprehensive Study. Sensors (Basel, Switzerland), 22(4), 1314.

3. Rine, R. M., Schubert, M. C., & Balkany, T. J. (1999). Visual-vestibular habituation and balance training for motion sickness. Physical therapy, 79(10), 949–957.

4. Zhang, L. L., Wang, J. Q., Qi, R. R., Pan, L. L., Li, M., & Cai, Y. L. (2016). Motion Sickness: Current Knowledge and Recent Advance. CNS neuroscience & therapeutics, 22(1), 15–24.

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Common anti-nausea medications for motion sickness

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