Pay-per-visit
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Amazon health services
One Medical Pay-per-visit
Best for one-off telehealth visits from $29 (varies by state)
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Your account has an Amazon One Medical Membership

On-demand care for this condition is included with membership

With your membership you can:

Get 24/7 on-demand care via Video Chat or Treat Me Now
Convenient prescription refill and renewal requests
View a summary and action items after your visit, and directly message your care team
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Continue without membership
Woman uses finger to hide fever blister on lip

Visit with a provider for same-day cold sore (oral herpes) treatment

/message visit/video visit

How it works

Start a visit
Get a virtual visit at your convenience 24/7—no appointment needed.
Meet with a trusted provider
A licensed provider will assess your concerns and recommend treatment.
Get treatment
Treatment for common conditions. If needed, prescriptions are sent to your pharmacy or delivered to your door with Amazon Pharmacy.
Stay connected
Receive personalized care plan, and get continued support from providers.
Smiling One Medical provider delivers telehealth care
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What causes cold sores?

Cold sores, also known as fever blisters, are caused by a herpes simplex virus (usually HSV-1). Once you’re infected with the virus, it stays in your neurons and can be reactivated throughout your life. Most people with oral herpes are infected in childhood.

When is the best time to start cold sore treatment?

Antiviral cold sore medications work best when taken within 3 days of symptoms starting. When taken at the start of an outbreak, these medications can reduce the severity of your symptoms, shorten your outbreak, and lower your risk of spreading cold sores.
Antiviral medications like valacyclovir (Valtrex) can also be taken long-term to suppress the herpes virus (HSV) in people who experience 6 or more cold sore outbreaks in a year.

Is Pay-per-visit right for me?

You're 18-64
You’ve been diagnosed with oral herpes (cold sores)
You don’t have kidney problems, a seizure disorder, or an immunocompromising condition
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You're not pregnant

Commonly prescribed cold sore medications

Your Amazon One Medical provider will determine which (if any) oral herpes treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. Choose Amazon Pharmacy for free delivery and transparent Prime pricing. The cost of your prescribed medication may be covered by health insurance.
Pill bottle icon
Antiviral medications
• Acyclovir (Zovirax)
• Famciclovir (Famvir)
• Valacyclovir (Valtrex)
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $59, a Pay-per-visit telemedicine provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.
Get urgent virtual care ›

Frequently asked questions

About Amazon One Medical

What are your telehealth options for oral herpes treatment?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.
If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.
If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*
To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.
*State availability varies by condition. Prices subject to change.
Can I use my health insurance for Amazon One Medical Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.
If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan
• Connect with a provider if you think your treatment needs to be adjusted
• Tell a provider if you're experiencing side effects from your medication
• Tell a provider if there's an issue getting your prescription from the pharmacy
• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
What if I want to refill my medication?
If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.
There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.

About cold sores and the herpes virus

How do I prevent cold sore outbreaks naturally?
Because recurring cold sores are caused by the reactivation of a virus, you can help prevent outbreaks by taking care of your immune system. Getting the recommended amounts of sleep and exercise, eating healthy food, and keeping your stress levels down can help defend your body against all kinds of illness, including HSV-1.
You can also help prevent cold sores by protecting yourself from too much sun exposure, and by keeping your lips moisturized when you visit the dentist. Both UV light and dental procedures can cause subtle lip damage known to reactivate HSV-1.
Can I give herpes to someone else even if I don't have symptoms?
Yes, you can infect someone with oral herpes or genital herpes even when you're not having symptoms like fever blisters or genital lesions. But you're more likely to spread the virus if you have active sores or scabs.
Can I request treatment for future cold sore outbreaks?
Yes. You can request a cold sore prescription to treat future outbreaks through Amazon One Medical so you'll have your medication on hand to take at the first sign of oral herpes. When taken within 72 hours of symptoms starting, antiviral medications are clinically proven to help fever blisters heal faster.
Clinical sources
1. Corey, L., & Spear, P. G. (1986). Infections with herpes simplex viruses (1). The New England journal of medicine, 314(11), 686–691. Retrieved from https://www.nejm.org/doi/10.1056/NEJM198603133141105
2. World Health Organization. (2023). Herpes simplex virus. Who.int; World Health Organization: WHO. https://www.who.int/news-room/fact-sheets/detail/herpes-simplex-virus
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