Smiling man in black shirt places hand on chest; male healthcare provider takes a woman's blood pressure measurement with BP cuff; online doctor smiles at telehealth patient from mobile phone

Urgent virtual care

Need to connect with a provider face-to-face as soon as possible?
Get care from Amazon One Medical with a one-time virtual visit or become a member to easily book an in-office appointment.
Explore ways to get care


Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*


Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
Common conditions
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Select Rx renewal
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How to access care
One Medical app
Schedule visits, in-office or remote*
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Message with your care team
On demand
24/7 on-demand virtual care via message** and video
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Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
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Cost for on-demand virtual care
Included in the membership
$29 or $49
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
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*These appointments will be billed to you or your insurance
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Get on-demand care for urgent health concerns




45% savings
with Prime
There’s no nearby One Medical office based on your address
But you can still access 24/7 on-demand care with the One Medical app
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Book same/next day in-office appointments via the app
Scheduled visits (in-office/remote) billed to your insurance separately (cost sharing applies). One Medical accepts most insurance.
For $9/month, you can
• Book same/next day appointments at offices near you with the One Medical app
• Get 24/7 on-demand virtual care via video or messaging
• Send and receive secure messages with your care team
• Easily request prescription refills and renewals

Quickly see a provider with 24/7 urgent virtual care

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*Messaging is not available in some states
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
Amazon Clinic is now Amazon One Medical

Commonly treated health issues

Talk to an Amazon One Medical provider about what's bothering you


• Allergy symptoms
• Asthma symptoms
• Bronchitis or chest cold
• Cold and flu symptoms
• Congestion
• Cough
• Fever
• Runny nose
• Sore throat (pharyngitis)
• URIs


• Cellulitis
• Dermatitis
• Fungal infections
• Inflammation
• Minor injuries
• Rash
• Tick bites


• Pink eye (conjunctivitis)
• Sinus infections (rhinosinusitis)
• Yeast infection


• Altitude sickness prevention
• Dental pain relief and toothaches
• Hemorrhoids (prior diagnosis required if using Pay-per-visit)
• Laryngitis
• Sleep
• Speech anxiety
• Tension headaches


• Back pain
• Low back symptoms
• Neck pain
• Plantar fasciitis (heel pain)
• Pulled muscles
• Sports injuries
• Sprains
• Tendonitis

Stomach (GI)

• Acid reflux
• Constipation
• Diarrhea
• Digestive problems
• Heartburn
• Irritable bowel syndrome (IBS)
• Nausea
• Stomach flu (gastroenteritis)
• Upset stomach (dyspepsia)
• Vomiting

Prescription renewal*

• Asthma medications
• Depression and anxiety medications
• EpiPens
• High blood pressure medications
• High cholesterol medications
• Hypothyroidism medications
• Migraine medications
*See our FAQ section for prescription renewal policies

Is Pay-per-visit right for me?

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You're 18-64
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You're experiencing a commonly treated health issue

Important treatment exclusions*

You’re not experiencing acute symptoms like severe abdominal pain or trouble breathing, which could indicate a medical emergency
You don’t need lab testing or imaging studies like X-rays
You don’t need a referral to a medical specialist like a gastroenterologist (GI) or a dermatologist (skin doctor)
You’re not pregnant
You’re not experiencing ear pain or a possible ear infection

Providers won't prescribe*

Controlled substances like Ambien or anti-anxiety medications (benzodiazepines) like Xanax
Weight loss medications like tirzepatide (Zepbound), semaglutide (Ozempic, Wegovy), or phentermine
New prescriptions for mental health medications or prescription renewals for mental health conditions other than anxiety and/or depression (like bipolar disorder or schizophrenia)
ADHD medications like mixed amphetamine salts (Adderall)
Nerve pain medications like gabapentin (Neurontin)
*See our FAQ section for more important exclusions

Looking for something else?

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Cough, cold, flu, and strep throat

Common upper respiratory infection (URI) diagnosis and care
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Rash and skin infections

Connect face-to-face with a healthcare provider about your dermatological issues
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Urinary tract infections cause painful and frequent urination

Frequently asked questions

About Amazon One Medical

What are my telehealth options for this treatment?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers two types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available for $49 in all 50 states and D.C. Message-only visits are currently available for $29 in 34 states.

To see your Pay-per-visit options, first choose your state.
Can I use my health insurance for Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Amazon One Medical Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I get a doctor's note through Pay-per-visit?
No. At this time, providers don't offer doctors' notes through Amazon One Medical Pay-per-visit.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

About urgent virtual care treatment

What types of acute symptoms can't be treated through telehealth?
If you're experiencing any of the following symptoms that could indicate a medical emergency, an online doctor will likely recommend in-person care as soon as possible:
• Difficulty breathing/respiratory distress (wheezing, shortness of breath)
• Chest pain or other symptoms of heart attack or heart disease
• Dizziness or faintness
• Thoughts of hurting yourself or others
• Active psychosis (hallucinations or delusions)
• Severe abdominal pain
• Severe headache (worst headache of your life)
• Heart palpitations (fast or irregular heartbeats)
• Difficulty speaking or slurred speech
• Facial droop or numbness
• Difficulty moving or feeling arms or legs
• Allergic skin reactions (hives) accompanied by trouble breathing, swollen lips, or a swollen tongue
• Extensive bleeding
If you're experiencing any of these symptoms, don't see an online doctor. You may need immediate medical attention. Please call 911 or go to the nearest emergency room (ER) as soon as possible. We hope you find the help you need.
What types of medical situations can't be addressed through Pay-per-visit?
If you need help with any of the following types of medical situations, you'll need to seek care from an in-person healthcare provider:
• Pregnancy-related concerns
• Complications from a recent surgery, hospitalization, or accident
• Eye symptoms like vision changes; or pain, tenderness or swelling around the eye
• Abnormal GI bleeding (blood in stool)
• Ear pain or possible ear infection
• Vertigo or dizziness
• Urinary tract infections (UTIs) in men
• Open wounds from animal bites, puncture injuries, pressure injuries, or surgeries
• Diagnosis of sexually transmitted infection (STIs)
• Mania, psychosis, or any mental health crisis
• Substance use detox
• Narcolepsy or insomnia related to sleep apnea
• Prescriptions for durable medical equipment (DME)
• Forms including sports physicals, preoperative exams, FMLA paperwork, mental health forms, or medical notes for jury duty
What types of medications can't be prescribed through Pay-per-visit?
Providers won't prescribe the following types of medication through Amazon One Medical Pay-per-visit:
What's the difference between a renewal and a refill?
When you run out of your medication, you refill it through a pharmacy. When you run out of refills, a licensed healthcare provider has to renew your prescription.

You can request a remote prescription renewal through Amazon One Medical. Your provider will send any new prescriptions to a U.S. pharmacy of your choice. You pay for the medication when you pick it up or have it delivered.
What's the virtual prescription renewal policy at Amazon One Medical Pay-per-visit?
Pay-per-visit providers typically write online prescription renewals for a 30-day supply of medication.

Your provider will consider many factors when determining if a prescription is medically appropriate. For example, they may want to know how long it's been since you've:
• Taken your medication
• Seen your regular primary care provider
• Had appropriate lab testing
• Had your last prescription renewal through Pay-per-visit*
When you request a prescription renewal, you'll need to provide an image of your last prescription. Your provider will accept a photo of the prescription label or a screenshot from your medical records. The image must clearly show your name, the name of the medication, the dose, the directions, and the date the prescription was written.

There may be a limit to the number of renewal requests that a provider can evaluate in a one-time virtual visit. Providers will not renew prescriptions that require a prior authorization from your insurance company.
*Virtual prescription renewals may be limited to one or two within a 12-month period.
Can I get mental health treatment through Pay-per-visit?
No. You can't see a mental health provider for behavioral therapy, psychiatry, counseling, coaching, clinical social work, or other mental health specialties through Amazon One Medical Pay-per-visit. For mental health care, you'll need to see a primary care provider or a mental health care provider for guidance.

If you've taken a medication for depression or anxiety within the past 4 days, you can request a prescription renewal through Pay-per-visit, but your provider won't adjust or initiate medication.

Your provider won't renew prescriptions for benzodiazepines, antipsychotics, mood stabilizers, or stimulant medications for attention deficit/hyperactivity disorder (ADHD).

If you're experiencing a mental health crisis, please see a doctor immediately or call 911. You can also call the National Suicide Prevention Lifeline 24/7 at 988. We hope you get the help you need.
What depression and anxiety medications can be renewed through Pay-per-visit?
When medically appropriate, your Amazon One Medical Pay-per-visit provider may renew prescriptions for the following depression and anxiety medications:
• Buproprion (Wellbutrin)
• Buspirone (Buspar)
• Citalopram (Celexa)
• Desvenlafaxine (Pristiq)
• Duloxetine (Cymbalta)
• Escitalopram (Lexapro)
• Fluoxetine (Prozac)
• Hydroxyzine (Vistaril)
• Levomilnacipran (Fetzima)
• Mirtazapine (Remeron)
• Paroxetine (Paxil)
• Propranolol (Inderal)
• Sertraline (Zoloft)
• Venlafaxine (Effexor XR)
• Vilazodone (Viibryd)
• Vortioxetine (Trintellix)