Cough, cold, flu, and strep throat

Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers two types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available for $49 in all 50 states and D.C. Message-only visits are currently available for $29 in 34 states.

To see your Pay-per-visit options, first choose your state.

Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.

If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.

No. At this time, providers don't offer doctors' notes through Amazon One Medical Pay-per-visit.

If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.

There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

Providers can diagnose strep throat by assessing your symptoms and health history, but you must meet strict guidelines to be prescribed antibiotics through Amazon One Medical Pay-per-visit.

If you suspect strep throat but don't meet the clinical criteria for antibiotic treatment, your provider will recommend that you see a primary care provider for an in-person evaluation and strep testing.

If you've had influenza A (flu) symptoms for over 48 hours, it's unlikely that your healthcare provider will prescribe an antiviral medication like oseltamivir (Tamiflu) unless you have certain risk factors. For most people, Tamiflu doesn't have a proven benefit when taken more than 2 days after flu symptoms start.

Without complications, flu symptoms usually last for 3 to 7 days. But flu can sometimes lead to severe illness, pneumonia, or the worsening of underlying health conditions.

According to the Centers for Disease Control and Prevention (CDC), most people with the flu will be most contagious in the first 3 to 4 days of their illness. But you can also be contagious a day before you start feeling sick, and sometimes up to a week or more after.

Yes. But if you've already tested positive for COVID-19 and are experiencing symptoms, we recommend that you start from Amazon One Medical's COVID-19 page.

No. COVID-19 testing isn't available through Amazon One Medical Pay-per-visit. If you think you have COVID-19, it's important to test as soon as possible. Paxlovid treatment requires a positive test result and the medication needs to be prescribed within 5 days of symptoms starting.

Your telehealth provider will accept positive test results from a rapid home test or a molecular (PCR) test. You can get a rapid, at-home COVID-19 test at brick-and-mortar pharmacies and grocery stores, or order one through any online service that offers same-day delivery.

No. If you're experiencing ear pain or pressure, a primary care provider will need to examine your ear canal in person. These symptoms can indicate an inner ear infection (otitis media).

Yes. If you are experiencing symptoms of stomach flu (gastroenteritis), we recommend that you start from Amazon One Medical's Urgent virtual care page.

Though gastroenteritis is often called the stomach flu or GI flu, it's not actually related to influenza. Gastroenteritis in adults is usually caused by an infectious virus like norovirus. This type of virus can affect the stomach and intestinal tract, causing GI symptoms like diarrhea and vomiting.

Acute gastroenteritis can also be caused by bacteria like Salmonella or E. coli.