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COVID-19 treatment

Share your symptoms with Health AI and get treatment from a provider if appropriate.

How it works

Check-in with Health AI
Complete a check-in with the help of Health AI.
Discuss with a provider
Review your health concern or treatment request with a One Medical provider via message.
Get treatment
Receive your care plan. If appropriate, prescriptions are sent to your pharmacy and, if you use Amazon Pharmacy, delivered to your door (if eligible).
Smiling One Medical provider delivers telehealth care

Prescription treatment for COVID-19

Your Amazon One Medical provider will determine which (if any) COVID-19 treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, your provider will send the prescription to your preferred pharmacy. Choose Amazon Pharmacy for free delivery and transparant Prime pricing. The cost of your prescribed medication is not included with the treatment cost and may be covered by health insurance.
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Paxlovid

Paxlovid is an antiviral medication prescribed to people with underlying risk factors that make them more vulnerable to becoming severely ill with COVID-19.
Young woman with covid symptoms blows her nose into a tissue while doing a telehealth visit for covid from home

How much does Paxlovid cost?

If a healthcare provider prescribes a COVID-19 antiviral medication like Paxlovid and you have health insurance, the cost of your 5-day treatment will likely be covered.
If you don't have health insurance, please note that Paxlovid's out-of-pocket cost could be higher than $1,000. Patient assistance programs may be available to help pay for the medication.

Frequently asked questions

See all Amazon One Medical FAQs
Can I get a COVID-19 test through On-Demand Care?
No. COVID-19 testing isn't available through Amazon One Medical On-Demand Care. If you think you have COVID-19, it's important to test as soon as possible. Paxlovid treatment requires a positive test result or a confirmed exposure and the medication needs to be prescribed within 5 days of symptoms starting.
Your telehealth provider will accept positive test results from a rapid home test or a molecular (PCR) test. You can get a rapid, at-home COVID-19 test at brick-and-mortar pharmacies and grocery stores, or order one through any online service that offers same-day delivery.
Who can take Paxlovid?
The FDA has authorized the emergency use of nirmatrelvir-ritonavir (Paxlovid) for people who aren't seriously ill with COVID-19, but who have a higher risk of becoming seriously ill from the virus. The CDC identifies numerous risk factors that make someone eligible for Paxlovid treatment, including the following:
• Age 65 or over (if you're vaccinated against COVID-19)
• Age 50 or over (if you're not vaccinated against COVID-19)
• BMI 30 or higher (obesity)
• Physical inactivity (sedentary lifestyle)
• Current use or former regular use of tobacco products
• Pregnancy or recent pregnancy (in the last 6 weeks)
You may also qualify for treatment if you have an underlying health condition, including one of the following:
• Asthma
• Cancer, HIV, or a weakened immune system
• Chronic kidney disease (with eGFR above 30mL/min)
• Chronic liver disease
• Cystic fibrosis
• Parkinson’s disease or dementia
• Diabetes
• Disability that makes it difficult to do certain activities or interact with the world around you, including Down syndrome, ADHD, autism, and physical disabilities
• Heart condition like heart failure, coronary artery disease (CAD), or arrhythmia (irregular heartbeat)
• Mental health condition like depression or schizophrenia
• Sickle cell disease or thalassemia
• History of stroke, TIA, or cerebrovascular disease
• Substance use disorder (drugs or alcohol)
• Tuberculosis
What if I can't take Paxlovid?
In cases where a patient can't safely take Paxlovid, a provider may prescribe molnupiravir (Lagevrio), an alternative COVID-19 treatment.
Is it safe to take Paxlovid with my other medications?
Paxlovid is an antiviral medication that can interact with many different types of prescription drugs and over-the-counter supplements, including the following:
• Antidepressants like buproprion (Wellbutrin) and trazodone
• Antiviral medications that treat HIV
• Asthma inhaler with salmeterol
• Birth control*
• Blood thinners like warfarin (Coumadin) or rivaroxaban (Xarelto)
• Cholesterol medications like atorvastatin (Lipitor) or simvastatin (Zocor, FloLipid)
• Erectile dysfunction (ED) medications like sildenafil (Viagra)
• Heart or blood pressure medications
• Migraine medications like ergotamine
• Seizure medications like carbamezapine or phenytoin
• St. John's wort
Your Amazon One Medical provider will review your health information and let you know if you'll need to pause or adjust other therapies before you take Paxlovid.
*Paxlovid may affect how well birth control pills work. If you take hormonal birth control pills, your provider may recommend using an additional barrier method (like a condom) until after you complete a full menstrual cycle following the 5 days of Paxlovid treatment.
Clinical sources
1. CDC. (2020, February 11). Healthcare Workers. Centers for Disease Control and Prevention. https://www.cdc.gov/coronavirus/2019-ncov/hcp/clinical-care/outpatient-treatment-overview.html
2. Pfizer. (2023). Paxlovid: Highlights of prescribing information. labeling.pfizer.com/ShowLabeling.aspx?id=19599
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