High cholesterol treatment

Question 1

What are your telehealth options for high cholesterol medication?

Answer

Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*

To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.

*State availability varies by condition. Prices subject to change.

Question 2

Can I use my health insurance for Amazon One Medical Pay-per-visit?

Answer

Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.

Question 3

Can I get my cholesterol levels tested through Pay-per-visit?

Answer

No. If you need cholesterol testing, telehealth isn't the most appropriate option for you. You'll need to see a primary care provider for in-person labs.

Question 4

What's the virtual prescription renewal policy at Amazon One Medical Pay-per-visit?

Answer

Pay-per-visit providers typically write online prescription renewals for a 30-day supply of medication.

Your provider will consider many factors when determining if a prescription is medically appropriate. For example, they may want to know how long it's been since you've:

• Taken your medication

• Seen your regular primary care provider

• Had appropriate lab testing

• Had your last prescription renewal through Pay-per-visit*

When you request a prescription renewal, you'll need to provide an image of your last prescription. Your provider will accept a photo of the prescription label or a screenshot from your medical records. The image must clearly show your name, the name of the medication, the dose, the directions, and the date the prescription was written.

There may be a limit to the number of renewal requests that a provider can evaluate in a one-time virtual visit. Providers will not renew prescriptions that require a prior authorization from your insurance company.

*Virtual prescription renewals may be limited to one or two within a 12-month period.

Question 5

What's the difference between a renewal and a refill?

Answer

When you run out of your medication, you refill it through a pharmacy. When you run out of refills, a licensed healthcare provider has to renew your prescription.

You can request a remote prescription renewal through Amazon One Medical. Your provider will send any new prescriptions to a U.S. pharmacy of your choice. You pay for the medication when you pick it up or have it delivered.

Question 6

What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?

Answer

If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.

Question 7

Can I communicate with a provider after I get my Pay-per-visit treatment plan?

Answer

Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:

• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan

• Connect with a provider if you think your treatment needs to be adjusted

• Tell a provider if you're experiencing side effects from your medication

• Tell a provider if there's an issue getting your prescription from the pharmacy

• Let the One Medical care team know that you're feeling better

Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.

Question 8

How does Amazon One Medical protect my health information?

Answer

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

Question 9

How often should I get my cholesterol checked?

Answer

How often you get your cholesterol checked depends on a number of clinical factors, but in general, adults should be screened for lipid disorders (dyslipidemia) at least once every 5 years. If your risk of developing atherosclerotic cardiovascular disease (ASCVD) is higher, then you should be screened at least every 3 years.

Cholesterol screenings are called lipid panels or lipid profiles. They measure the levels of LDL cholesterol, HDL cholesterol, total cholesterol, and triglycerides in your blood.

High cholesterol doesn't have any signs or symptoms, so getting your blood checked is essential to measuring risk.

Question 10

Who should take statins?

Answer

Statins can be prescribed to lower high cholesterol (LDL-C ≥160 mg/dL), or to prevent high cholesterol and its associated health risks. The United States Preventive Services Task Force (USPSTF) recommends that healthcare providers prescribe statins to prevent ASCVD if the following statements are all true:

1. You're 40-75 years old

2. You have at least one of these ASCVD risk factors:

• You smoke cigarettes

• You have high blood pressure (hypertension)

• You have lipoprotein abnormalities like high LDL-C

• You have diabetes

3. Your estimated 10-year ASCVD risk is 7.5% or higher*

Did you know?

• Statin therapy can reduce LDL-C (“bad” cholesterol) by 20–60%

• Each 1% reduction in LDL-C can also reduce ASCVD risk by 1%

*This score is calculated by your provider using inputs like your age, sex, blood pressure, and smoking history.

Question 11

What are the possible side effects of taking high cholesterol medication?

Answer

Statins are the most prescribed type of medication in the world because they're considered safe, well-tolerated, effective, and can even have health benefits beyond lowering cholesterol.

But that doesn't mean that statin complications don't exist. The most common side effect of statin use is myopathy, or muscle-related symptoms like pain or tenderness.

Question 12

Clinical sources

Answer

1. Ferri, N., Ruscica, M., Fazio, S., & Corsini, A. (2024). Low-Density Lipoprotein Cholesterol-Lowering Drugs: A Narrative Review. Journal of clinical medicine, 13(4), 943. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10889346/

2. Grundy, S. M., Stone, N. J., Bailey, A. L., Beam, C., Birtcher, K. K., Blumenthal, R. S., Braun, L. T., de Ferranti, S., Faiella-Tommasino, J., Forman, D. E., Goldberg, R., Heidenreich, P. A., Hlatky, M. A., Jones, D. W., Lloyd-Jones, D., Lopez-Pajares, N., Ndumele, C. E., Orringer, C. E., Peralta, C. A., Saseen, J. J., … Yeboah, J. (2019). 2018 AHA/ACC/AACVPR/AAPA/ABC/ACPM/ADA/AGS/APhA/ASPC/NLA/PCNA Guideline on the Management of Blood Cholesterol: Executive Summary: A Report of the American College of Cardiology/American Heart Association Task Force on Clinical Practice Guidelines. Journal of the American College of Cardiology, 73(24), 3168–3209. Retrieved from https://www.ahajournals.org/doi/pdf/10.1161/CIR.0000000000000625

3. Khatiwada, N., & Hong, Z. (2024). Potential Benefits and Risks Associated with the Use of Statins. Pharmaceutics, 16(2), 214. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10892755/

4. Tsao, C. W., Aday, A. W., Almarzooq, Z. I., Anderson, C. A. M., Arora, P., Avery, C. L., Baker-Smith, C. M., Beaton, A. Z., Boehme, A. K., Buxton, A. E., Commodore-Mensah, Y., Elkind, M. S. V., Evenson, K. R., Eze-Nliam, C., Fugar, S., Generoso, G., Heard, D. G., Hiremath, S., Ho, J. E., Kalani, R., … American Heart Association Council on Epidemiology and Prevention Statistics Committee and Stroke Statistics Subcommittee (2023). Heart Disease and Stroke Statistics-2023 Update: A Report From the American Heart Association. Circulation, 147(8), e93–e621. Retrieved from https://www.ahajournals.org/doi/10.1161/CIR.0000000000001123

Your account has an Amazon One Medical Membership

With One Medical you can:

High cholesterol treatment

Request a prescription renewal with 24/7 virtual care

Membership

Pay-per-visit

Get help for your health concerns with in-office visits and 24/7 virtual care

$9

$99

Request a prescription renewal with 24/7 virtual care

Membership

Pay-per-visit

Request a prescription renewal with 24/7 virtual care

Get help for your health concerns with in-office visits and 24/7 virtual care

$9

$99

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