Request cholesterol medication prescription renewal online

Question 1

How can I get online or in-person high cholesterol treatment from Amazon One Medical?

Answer

If you're an Amazon One Medical member, 24/7 On-Demand Care is included in your membership. On-Demand Care has two telehealth pathways: Direct Message Care connects you to a provider through async messaging, and Video Care connects you to a provider in real time.

If you're an Amazon One Medical member and you live in a state where One Medical has offices, you can also get medical treatment through In-Person Visits or Scheduled Video Visits, both billable to you or your health insurance.

If you're not an Amazon One Medical member, you can still get 24/7 On-Demand Care for 30+ common health conditions by paying as you go for online treatment. To see the Direct Message Care and Video Care options where you live, get started from a condition detail page and choose your state.

*Direct Message Care availability varies by state. Prices subject to change.

Question 2

Can I use my health insurance to pay for Amazon One Medical On-Demand Care (formerly Pay-per-visit)?

Answer

Amazon One Medical doesn't accept health insurance for On-Demand Care, its 24/7 telehealth service. If you were charged for treatment as a non-member, you can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for treatment.

If you use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your medical care.

Question 3

Can I get my cholesterol levels tested through On-Demand Care?

Answer

No. If you need cholesterol testing, telehealth isn't the most appropriate option for you. You'll need to see a primary care provider for in-person labs.

Question 4

What's the virtual prescription renewal policy at Amazon One Medical On-Demand Care?

Answer

Amazon One Medical providers typically write prescription renewals for a 30-day or 90-day supply of medication.

Your provider will consider many factors when determining if a prescription is medically appropriate. For example, they may want to know how long it's been since you've:

• Taken your medication

• Seen your regular primary care provider

• Had appropriate lab testing

• Had your last prescription renewal through On-Demand Care*

When you request a prescription renewal, you'll need to provide details about your last prescription, including the medication name, the dose, and the directions on the label.

There may be a limit to the number of renewal requests that a provider can evaluate during a treatment. On-Demand Care providers will not renew prescriptions that require a prior authorization from your insurance company.

*Prescription renewals will be limited to one 90-day refill or two 30-day or less refills within a 12-month period.

Question 5

What's the difference between a renewal and a refill?

Answer

When you run out of your medication, you refill it through a pharmacy. When you run out of refills, a licensed healthcare provider has to renew your prescription.

You can request a remote prescription renewal through Amazon One Medical. Your provider will send any new prescriptions to a U.S. pharmacy of your choice. You pay for the medication when you pick it up or have it delivered.

Question 6

What happens if my provider can't diagnose or treat my health issue through On-Demand Care?

Answer

We do our best to make sure you’re eligible for online treatment before you connect with a provider. When you request On-Demand Care, your health intake helps us understand whether you can be treated virtually, or if you'll need to be seen in person for more closely managed care. If your answers indicate that we can't treat you through our service, we'll let you know why, then recommend next steps so you can find the care you need.

Additionally, your provider may determine that you cannot be treated through our service after reviewing your health intake. If this happens, your treatment will be canceled and you won't be charged.

Question 7

Can I still connect with a provider after I'm treated through On-Demand Care?

Answer

Yes. When you receive treatment through On-Demand Care, you can message with your One Medical care team for an additional 2 weeks (14 days) regarding your care summary. This communication window allows you time to:

• Ask follow-up questions about any prescriptions or over-the-counter medications in your care summary

• Connect with a provider if you think your treatment needs to be adjusted

• Tell a provider if you're experiencing side effects from your medication

• Tell a provider if there's an issue getting your prescription from the pharmacy

• Let the One Medical care team know that you're feeling better

Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your care summary and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to request a new treatment.

Question 8

How does Amazon One Medical protect my health information?

Answer

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

Question 9

How often should I get my cholesterol checked?

Answer

How often you get your cholesterol checked depends on a number of clinical factors, but in general, adults should be screened for lipid disorders (dyslipidemia) at least once every 5 years. If your risk of developing atherosclerotic cardiovascular disease (ASCVD) is higher, then you should be screened at least every 3 years.

Cholesterol screenings are called lipid panels or lipid profiles. They measure the levels of LDL cholesterol, HDL cholesterol, total cholesterol, and triglycerides in your blood.

High cholesterol doesn't have any signs or symptoms, so getting your blood checked is essential to measuring risk.

Question 10

Who should take statins?

Answer

Statins can be prescribed to lower high cholesterol (LDL-C ≥160 mg/dL), or to prevent high cholesterol and its associated health risks. The United States Preventive Services Task Force (USPSTF) recommends that healthcare providers prescribe statins to prevent ASCVD if the following statements are all true:

1. You're 40-75 years old

2. You have at least one of these ASCVD risk factors:

• You smoke cigarettes

• You have high blood pressure (hypertension)

• You have lipoprotein abnormalities like high LDL-C

• You have diabetes

3. Your estimated 10-year ASCVD risk is 7.5% or higher*

Did you know?

• Statin therapy can reduce LDL-C (“bad” cholesterol) by 20–60%

• Each 1% reduction in LDL-C can also reduce ASCVD risk by 1%

*This score is calculated by your provider using inputs like your age, sex, blood pressure, and smoking history.

Question 11

What are the possible side effects of taking high cholesterol medication?

Answer

Statins are the most prescribed type of medication in the world because they're considered safe, well-tolerated, effective, and can even have health benefits beyond lowering cholesterol.

But that doesn't mean that statin complications don't exist. The most common side effect of statin use is myopathy, or muscle-related symptoms like pain or tenderness.

Question 12

Clinical sources

Answer

1. Ferri, N., Ruscica, M., Fazio, S., & Corsini, A. (2024). Low-Density Lipoprotein Cholesterol-Lowering Drugs: A Narrative Review. Journal of clinical medicine, 13(4), 943.

2. Grundy, S. M., Stone, N. J., Bailey, A. L., Beam, C., Birtcher, K. K., Blumenthal, R. S., Braun, L. T., de Ferranti, S., Faiella-Tommasino, J., Forman, D. E., Goldberg, R., Heidenreich, P. A., Hlatky, M. A., Jones, D. W., Lloyd-Jones, D., Lopez-Pajares, N., Ndumele, C. E., Orringer, C. E., Peralta, C. A., Saseen, J. J., … Yeboah, J. (2019). 2018 AHA/ACC/AACVPR/AAPA/ABC/ACPM/ADA/AGS/APhA/ASPC/NLA/PCNA Guideline on the Management of Blood Cholesterol: Executive Summary: A Report of the American College of Cardiology/American Heart Association Task Force on Clinical Practice Guidelines. Journal of the American College of Cardiology, 73(24), 3168–3209.

3. Khatiwada, N., & Hong, Z. (2024). Potential Benefits and Risks Associated with the Use of Statins. Pharmaceutics, 16(2), 214.

4. Tsao, C. W., Aday, A. W., Almarzooq, Z. I., Anderson, C. A. M., Arora, P., Avery, C. L., Baker-Smith, C. M., Beaton, A. Z., Boehme, A. K., Buxton, A. E., Commodore-Mensah, Y., Elkind, M. S. V., Evenson, K. R., Eze-Nliam, C., Fugar, S., Generoso, G., Heard, D. G., Hiremath, S., Ho, J. E., Kalani, R., … American Heart Association Council on Epidemiology and Prevention Statistics Committee and Stroke Statistics Subcommittee (2023). Heart Disease and Stroke Statistics-2023 Update: A Report From the American Heart Association. Circulation, 147(8), e93–e621.

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Request cholesterol medication prescription renewal online

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