Pay-per-visit
Help/FAQ
Amazon health services
One Medical Pay-per-visit
Best for one-off telehealth visits from $29 (varies by state)
Amazon Pharmacy
Get your meds with fast, free delivery
FSA | HSA
FSA | HSA eligible products
See all health services
37217
Enter your location
Your location will be used for a limited time to display available Amazon One Medical services
Sign in to Pay-per-visit dashboard Sign in to Pay-per-visit

Your account has an Amazon One Medical Membership

On-demand care for this condition is included with membership

With your membership you can:

Get 24/7 on-demand care via Video Chat or Treat Me Now
Convenient prescription refill and renewal requests
View a summary and action items after your visit, and directly message your care team
Go to One Medical
Continue without membership
Man with facial hair pinches capsule of prescription statin medication for high cholesterol

Request a same-day high cholesterol prescription renewal

Out of refills of your high cholesterol medication? Visit with a telehealth provider about renewing your statin prescription and other cholesterol treatments
/message visit/video visit
Extra $10 off
on your first visit

Pay-per-visit New Customer Promotion Details


Eligibility:

This new customer promotion is only available on certain conditions. In order to qualify, you must never have purchased a visit before from Amazon One Medical Pay-per-visit (PPV).

If you qualify for this promotional discount on your first PPV visit, there's nothing extra you need to do. We'll apply the savings for you at checkout.

If you're entitled to receive benefits from any state or federal government healthcare program, you may not use Amazon One Medical PPV services and therefore are ineligible for this promotion (for more details, see One Medical Pay-per-Visit FAQs here: https://health.amazon.com/onemedical/help).

Terms:

This offer is limited to one per customer, is not available on all conditions, and cannot be combined with other offers. Amazon One Medical reserves the right to modify or cancel the offer at any time. Offer is non-transferable and may not be resold. If you violate these terms, the offer will be invalid. Sales tax may apply, which varies by state. Prices and conditions are subject to change; messaging-only visits not available in all states.

How it works

Start a visit
Get a virtual visit at your convenience 24/7—no appointment needed.
Meet with a trusted provider
A licensed provider will assess your concerns and recommend treatment.
Get treatment
Treatment for common conditions. If needed, prescriptions are sent to your pharmacy or delivered to your door with Amazon Pharmacy if eligible.
Stay connected
Receive personalized care plan, and get continued support from providers.
Smiling One Medical provider delivers telehealth care
Middle-aged man with high cholesterol smiles in armchair holding a mobile phone for telemedicine visit

What will I need to renew my high cholesterol medication through Amazon One Medical Pay-per-visit?

To request a virtual prescription renewal through Pay-per-visit, you'll need to upload an image of your most recent prescription for high cholesterol medication. Your provider will accept a photo of the prescription label or a screenshot from your medical records.
If you request a prescription lasting longer than 30 days, you'll need to show relevant lab testing from within the past 12 months. You can upload a PDF or an image file like a JPG or PNG of your most recent lipid panel.
If your provider has concerns about your lab results, they may not renew your prescription through Pay-per-visit. Instead, they'll recommend that you see a primary care provider for an in-person evaluation.

Is Pay-per-visit right for me?

You're 18-64
You have a prior diagnosis of high cholesterol (hyperlipidemia or hypercholesterolemia)
Your prescription for high cholesterol medication has expired or you’re out of refills
You don’t need to change your dose
You’ve taken your medication within the past 6 months
You're not pregnant

Common types of high cholesterol medication

Your Amazon One Medical provider will determine which (if any) high cholesterol treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. Choose Amazon Pharmacy for free delivery and transparent Prime pricing. The cost of your prescribed medication may be covered by health insurance.
Pill bottle icon
Statins
Statins are first-line therapies for lowering low-density lipoprotein cholesterol (LDL-C).
• Atorvastatin (Lipitor)
• Fluvastatin (Lescol)
• Lovastatin (Altoprev, Mevacor)
• Pitavastatin (Zypitamag, Livalo)
• Pravastatin (Pravachol)
• Rosuvastatin (Crestor)
• Simvastatin (Zocor)
Pill bottle icon
Fibrates
These medications can reduce triglyceride production in the liver.
• Fenofibrate (Tricor, Fenoglide)
• Gemfibrozil (Lopid)
Pill bottle icon
Ezetimibe (Zetia)
This medication can inhibit cholesterol absorption in the intestines.
Pill bottle icon
Omega-3 fatty acid supplements
These healthy fats may lower triglyceride levels.
• Icosapent ethyl (Vascepa)
• Omega-3 acid ethyl esters (Lovaza)
Pill bottle icon
Niacin (Niacor)
This B vitamin can improve cholesterol levels.
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $59, a Pay-per-visit telemedicine provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.
Get urgent virtual care ›

Frequently asked questions

About Amazon One Medical

What are your telehealth options for high cholesterol medication?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.
If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care via the One Medical app at no extra cost, no matter where you live in the United States.
If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*
To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.
*State availability varies by condition. Prices subject to change.
Can I use my health insurance for Amazon One Medical Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.
If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
Can I get my cholesterol levels tested through Pay-per-visit?
No. If you need cholesterol testing, telehealth isn't the most appropriate option for you. You'll need to see a primary care provider for in-person labs.
What's the virtual prescription renewal policy at Amazon One Medical Pay-per-visit?
Pay-per-visit providers typically write online prescription renewals for a 30-day supply of medication.
Your provider will consider many factors when determining if a prescription is medically appropriate. For example, they may want to know how long it's been since you've:
• Taken your medication
• Seen your regular primary care provider
• Had appropriate lab testing
• Had your last prescription renewal through Pay-per-visit*
When you request a prescription renewal, you'll need to provide an image of your last prescription. Your provider will accept a photo of the prescription label or a screenshot from your medical records. The image must clearly show your name, the name of the medication, the dose, the directions, and the date the prescription was written.
There may be a limit to the number of renewal requests that a provider can evaluate in a one-time virtual visit. Providers will not renew prescriptions that require a prior authorization from your insurance company.
*Virtual prescription renewals may be limited to one or two within a 12-month period.
What's the difference between a renewal and a refill?
When you run out of your medication, you refill it through a pharmacy. When you run out of refills, a licensed healthcare provider has to renew your prescription.
You can request a remote prescription renewal through Amazon One Medical. Your provider will send any new prescriptions to a U.S. pharmacy of your choice. You pay for the medication when you pick it up or have it delivered.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan
• Connect with a provider if you think your treatment needs to be adjusted
• Tell a provider if you're experiencing side effects from your medication
• Tell a provider if there's an issue getting your prescription from the pharmacy
• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.

About high cholesterol treatment

How often should I get my cholesterol checked?
How often you get your cholesterol checked depends on a number of clinical factors, but in general, adults should be screened for lipid disorders (dyslipidemia) at least once every 5 years. If your risk of developing atherosclerotic cardiovascular disease (ASCVD) is higher, then you should be screened at least every 3 years.
Cholesterol screenings are called lipid panels or lipid profiles. They measure the levels of LDL cholesterol, HDL cholesterol, total cholesterol, and triglycerides in your blood.
High cholesterol doesn't have any signs or symptoms, so getting your blood checked is essential to measuring risk.
Who should take statins?
Statins can be prescribed to lower high cholesterol (LDL-C ≥160 mg/dL), or to prevent high cholesterol and its associated health risks. The United States Preventive Services Task Force (USPSTF) recommends that healthcare providers prescribe statins to prevent ASCVD if the following statements are all true:
1. You're 40-75 years old
2. You have at least one of these ASCVD risk factors:
• You smoke cigarettes
• You have high blood pressure (hypertension)
• You have lipoprotein abnormalities like high LDL-C
• You have diabetes
3. Your estimated 10-year ASCVD risk is 7.5% or higher*
Did you know?
• Statin therapy can reduce LDL-C (“bad” cholesterol) by 20–60%
• Each 1% reduction in LDL-C can also reduce ASCVD risk by 1%
*This score is calculated by your provider using inputs like your age, sex, blood pressure, and smoking history.
What are the possible side effects of taking high cholesterol medication?
Statins are the most prescribed type of medication in the world because they're considered safe, well-tolerated, effective, and can even have health benefits beyond lowering cholesterol.
But that doesn't mean that statin complications don't exist. The most common side effect of statin use is myopathy, or muscle-related symptoms like pain or tenderness.
Clinical sources
1. Ferri, N., Ruscica, M., Fazio, S., & Corsini, A. (2024). Low-Density Lipoprotein Cholesterol-Lowering Drugs: A Narrative Review. Journal of clinical medicine, 13(4), 943.
2. Grundy, S. M., Stone, N. J., Bailey, A. L., Beam, C., Birtcher, K. K., Blumenthal, R. S., Braun, L. T., de Ferranti, S., Faiella-Tommasino, J., Forman, D. E., Goldberg, R., Heidenreich, P. A., Hlatky, M. A., Jones, D. W., Lloyd-Jones, D., Lopez-Pajares, N., Ndumele, C. E., Orringer, C. E., Peralta, C. A., Saseen, J. J., … Yeboah, J. (2019). 2018 AHA/ACC/AACVPR/AAPA/ABC/ACPM/ADA/AGS/APhA/ASPC/NLA/PCNA Guideline on the Management of Blood Cholesterol: Executive Summary: A Report of the American College of Cardiology/American Heart Association Task Force on Clinical Practice Guidelines. Journal of the American College of Cardiology, 73(24), 3168–3209.
3. Khatiwada, N., & Hong, Z. (2024). Potential Benefits and Risks Associated with the Use of Statins. Pharmaceutics, 16(2), 214.
4. Tsao, C. W., Aday, A. W., Almarzooq, Z. I., Anderson, C. A. M., Arora, P., Avery, C. L., Baker-Smith, C. M., Beaton, A. Z., Boehme, A. K., Buxton, A. E., Commodore-Mensah, Y., Elkind, M. S. V., Evenson, K. R., Eze-Nliam, C., Fugar, S., Generoso, G., Heard, D. G., Hiremath, S., Ho, J. E., Kalani, R., … American Heart Association Council on Epidemiology and Prevention Statistics Committee and Stroke Statistics Subcommittee (2023). Heart Disease and Stroke Statistics-2023 Update: A Report From the American Heart Association. Circulation, 147(8), e93–e621.
See all Amazon One Medical FAQs
Amazon One Medical logo
Home
FAQ
Privacy