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On-Demand Care for this condition is included with membership

With your membership you can:

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Convenient prescription refill and renewal requests
View a summary and action items after your treatment, and directly message your care team
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Woman scratches at an itchy rash on her neck

Get online treatment for skin issues

For adults 18-64 & children 2-11

How it works

Start your health intake
Request On-Demand Care 24/7—no appointment needed.
Discuss with a provider
Review your health concern or treatment request with a One Medical provider via message or video.
Get treatment
Receive your care plan. If appropriate, prescriptions are sent to your pharmacy or delivered to your door with Amazon Pharmacy (if eligible).
Smiling One Medical provider delivers telehealth care

Can my child get treatment for their skin issue through On-Demand Care?

Yes, On-Demand Care providers can treat children for common skin issues.
Your child must be between the ages of 2 and 11 years old
You are a parent or legal guardian who can manage care for the child
Bug bites & stings
Contact dermatitis (itchy rash)
Diaper rash
Eczema
Fifth disease
Fungal rashes
Hand-foot-and-mouth disease (HFMD)
Impetigo & mild skin infections
Lice
Poison ivy
Roseola
Red-headed child with skin symptoms embraces her mother
Woman delicately touches skin symptoms on neck

Commonly treated skin issues

• Acne
• Acne scars
• Allergic reactions
• Bald spots
• Bug bites and stings
• Cellulitis
• Contact dermatitis
• Dandruff
• Dark spots
• Eczema
• Fungal infections
• Hyperpigmentation
• Inflammation
• Lice and scabies
• Male pattern baldness
• Minor injuries or burns
• Poison ivy
• Psoriasis
• Rash
• Ringworm
• Rosacea
• Seborrheic dermatitis (SD)
• Shingles
• Tick bites
• Wrinkles and fine lines

Is online skin issue treatment right for me?

•
You’re 18-64
•
Your child is 2-11
No urgent symptoms like a high fever, severe bleeding, or widespread infection
No signs of systemic allergic reaction (anaphylactic shock) like swollen lips or tongue, or trouble breathing
If you or your child is experiencing signs of anaphylactic shock or any urgent symptoms, please call 911 or go to an emergency room (ER) as soon as possible.

Commonly prescribed skin treatments

Your Amazon One Medical provider will determine which (if any) skin treatment is medically appropriate for you or your child based on symptoms and health history. If medication is prescribed, your provider will send the prescription to your preferred pharmacy. Choose Amazon Pharmacy for free delivery and transparent Prime pricing. The cost of any prescribed medication is not included with the treatment cost and may be covered by health insurance.
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FOR BACTERIAL SKIN INFECTIONS
Topical antibiotics like mupirocin (Bactroban)
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FOR FUNGAL SKIN INFECTIONS
Antifungal medications like ketoconazole
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FOR RASHES
Anti-inflammatory medications like topical steroids
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FOR ACNE OR WRINKLES
Retinoids like tretinoin (Retin-A)

More care for kids and adults

Woman applies eczema cream to her skin on teal background

Eczema (atopic dermatitis)

Eczema symptoms often appear for the first time in early childhood
Get eczema treatment ›
Woman applies antibiotic eye drops for pink eye symptoms

Pink eye (conjunctivitis)

Pink eye can be caused by bacteria, allergies, or viruses
Get pink eye treatment ›
Girl with head lice symptoms scratches head

Head lice treatment

Topical treatments can kill eggs and lice in one application
Get lice treatment ›

Frequently asked questions

About Amazon One Medical

How can I get online or in-person skin issue treatment from Amazon One Medical?
If you're an Amazon One Medical member, 24/7 On-Demand Care is included in your membership. On-Demand Care has two telehealth pathways: Direct Message Care connects you to a provider through async messaging, and Video Care connects you to a provider in real time.
If you're an Amazon One Medical member and you live in a state where One Medical has offices, you can also get medical treatment through In-Person Visits or Scheduled Video Visits, both billable to you or your health insurance.
If you're not an Amazon One Medical member, you can still get 24/7 On-Demand Care for 30+ common health conditions by paying as you go for online treatment. To see the Direct Message Care and Video Care options where you live, get started from a condition detail page and choose your state.
*Direct Message Care availability varies by state. Prices subject to change.
Can I use my health insurance to pay for Amazon One Medical On-Demand Care (formerly Pay-per-visit)?
Amazon One Medical doesn't accept health insurance for On-Demand Care, its 24/7 telehealth service. If you were charged for treatment as a non-member, you can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for treatment.
If you use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your medical care.
What if I want to refill my medication?
If your On-Demand Care provider didn't include refills with your prescription, you'll need to start a new treatment to request another prescription.
There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.

About care for children

What kind of online treatments can I request for my child?
At this time, parents and legal guardians can request treatments for their children aged 2 through 11 years old for the following health conditions through Amazon One Medical On-Demand Care (formerly Pay-per-visit):
• Head lice
• Pink eye
• Skin issue
• Eczema
• EpiPen prescription renewals
• Asthma prescription renewals
Do I have to be the parent or guardian of the child seeking care?
Yes. A parent or legal guardian must initiate the child's care and be present during their treatment.
What type of healthcare provider will treat my child through On-Demand Care?
Children are treated by family practice physicians or licensed family nurse practitioners (FNPs). You'll be able to see the credentials of your child's provider after they're assigned to your child's treatment.
Can I get a doctor's note for my child?
Yes. After your child completes their treatment, their One Medical provider can write excused absence notes, back-to-school notes, and no-play notes for sports or other activities if medically appropriate.
What causes skin rashes in children?
Skin rashes in children are very common and usually harmless. The most frequent causes are viral infections (like roseola, hand-foot-and-mouth disease, and common cold viruses), allergic reactions (such as eczema, contact with irritants like poison ivy, or reactions to foods), and skin conditions like heat rash or diaper rash. Bacterial and fungal infections, including impetigo and ringworm, can also cause rashes.
While most childhood rashes are not serious and go away on their own, some may need treatment, so it's important to contact your child's provider if the rash is accompanied by fever, spreads quickly, causes severe pain, or if your child seems very ill.
When should I take my child to the doctor for a rash or skin infection?
If your child is experiencing any of the following, please go to the nearest emergency room (ER) or urgent care clinic. These symptoms indicate that your child should be seen by an in-person healthcare provider as soon as possible.
• Breathing quickly (fast heart rate) or trouble breathing
• Difficulty swallowing
• Swollen lips or tongue
• Temperature of 102°F or higher or chills
• Nausea and/or vomiting
• Abdominal (belly) pain
• Joint pain or swelling
• Rash with red streaks that's warm to the touch
• Rash that doesn't fade (blanch) under pressure
In addition, your child will need in-person care if they have any of the following:
• Thermal burn, chemical burn, or second-degree sunburn
• Open wound from an animal or human bite, puncture wound, or recent surgery
• Skin reaction after starting a new food or medication (excluding recent vaccines)
• Symptoms inside their mouth
• Symptoms in sensitive areas like the genitals or buttocks in children older than 4 years old
• An infection under their skin (abscess)
• Ear pain or pressure
• Bites from venomous spiders
• Blistering, peeling, or shedding skin
• Severe diaper rash
• Purple or blood-like rash

About skin treatment

When should I go to the doctor for a rash or skin infection?
If you're experiencing any of the following symptoms, you should be seen by an in-person healthcare provider as soon as possible. These symptoms cannot be treated virtually.
• Skin infection accompanied by fever (temperature above 100.4°F) or chills. Fever and chills can be a sign of a serious infection that needs in-person care. You'll need to see a primary care provider or an urgent care provider as soon as possible.
• Extensive pus or fluid oozing from the affected area. This can be a sign of a serious infection that requires in-person care.
• Allergic skin reaction (hives) accompanied by trouble breathing, swollen lips, or a swollen tongue. Multi-organ symptoms can indicate anaphylaxis, a potentially life-threatening allergic reaction. Please call 911.
• Travel-related skin infections. These may pose a risk of serious complications requiring in-person care.
• Open wounds from animal bites, puncture injuries, pressure injuries, or surgeries. These require in-person care as soon as possible.
• Suspicious moles or spots. These may require an in-person evaluation and a skin biopsy.
• Epidermoid cysts (small, shifting bumps under the skin), which may require an injection and/or excision from an in-person healthcare provider.
• Abscesses (collections of pus under the skin), which may require incision and drainage (I&D) from an in-person healthcare provider.
• Common warts. If you've already tried over-the-counter treatments for common warts and they haven't worked for you, the next step in treatment may be cryotherapy (freezing), which needs in-person treatment from a primary care provider or dermatologist.
• Extensive tissue destruction. If a foul smell is coming from your skin, you'll need to see an in-person healthcare provider as soon as possible.
• Extensive bleeding. If you're losing a significant amount of blood, please call 911 or go to the emergency room (ER).
• Pain or tenderness that seem out of proportion to your skin issue (with the exception of shingles). You may need to see a primary care provider for an in-person evaluation.
What areas of the body might be limited for online treatment?
Eyes
If you have eye symptoms like vision changes, sensitivity to light, pain or soreness, or severe redness, an On-Demand Care provider won't be able to treat your eye area today. You may need immediate medical attention from an in-person provider. Eye injuries, pain, and vision changes should be monitored closely to prevent long-term problems.
Face
If you're having an allergic reaction (including poison ivy symptoms), shingles (painful rash), or psoriasis (red, scaly, itchy patches) on your face, you'll need to see a primary care or urgent care provider for an in-person evaluation. Treatment for skin issues around the eyes can be more complex.
Sensitive areas of the body
For privacy and safety reasons, we can't evaluate symptoms involving sensitive areas (genitals, anus, or breasts) through On-Demand Care. Instead, we recommend seeing a primary care or urgent care provider.
Nails
If you have symptoms of a nail fungus like a discolored nail, we recommend that you see a primary care provider for your treatment. Although fingernail and toenail fungus can sometimes be treated with topical antifungal medications like efinaconazole (Jublia), nails usually respond better to oral antifungal medications, which require follow-up tests to monitor liver function.
Scalp
Female hair loss and hair loss that extends over half of the scalp aren't treated through On-Demand Care at this time. They require lab testing to determine the cause of the hair loss.
Can I get online treatment for a tick bite through On-Demand Care?
We understand that tick bites can be concerning due to the risk of tickborne illnesses like Lyme disease. We don't recommend seeking treatment for a tick bite unless the tick has been attached for at least 36 hours. (The longer a tick is attached, the higher the risk of disease transmission.) At this point the tick will typically be engorged with blood. Make sure you completely remove the tick from your skin with tweezers as soon as possible, then thoroughly clean the area with soap and water.
For 30 days following the bite, we also recommend monitoring for symptoms like a skin rash, fever/chills, swollen lymph nodes, and joint pain, especially if you live in a part of the country where tickborne illnesses are more common.
How do you recognize the signs of anaphylactic shock?
Someone with anaphylaxis might have a mild allergic reaction that rapidly gets worse, typically affecting their breathing. Most deaths from anaphylactic shock occur within the first hour. Multi-organ symptoms can include one or a combination of the following:
• Difficulty breathing
• Hives (skin rash with itchy bumps)
• Skin itching or flushing
• Swelling of the tongue, lips, or uvula
• Swelling or tightness in the throat
• Feeling like you have a "lump" in your throat
• Sudden persistent cough or throat clearing
• Wheezing
• Abdominal cramps or vomiting
• Incontinence
• Low blood pressure (systolic BP lower than 90 or at least 30% lower than usual)*
If you’re experiencing symptoms of anaphylactic shock, please call 911 or go to an emergency room (ER) as soon as possible.
*Low blood pressure (hypotension) can sometimes be the sole symptom of anaphylactic shock.
Can I get an online prescription for oral ivermectin?
No. Prescriptions for oral ivermectin (Stromectol) aren't available through On-Demand Care. You'll need to see a primary care provider for guidance on parasite infections that can be treated with ivermectin.
See all Amazon One Medical FAQs
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