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On-demand care for this condition is included with membership

With your membership you can:

Get 24/7 on-demand care via Video Chat or Treat Me Now
Convenient prescription refill and renewal requests
View a summary and action items after your visit, and directly message your care team
Go to One Medical
Continue without membership
Woman scratches at a rash on her neck; father completes pediatric rash and skin infection telehealth visit with his young daughter in his lap; online doctor smiles at telehealth patient from mobile phone

Rash & skin infection treatment

Connect with a healthcare provider face-to-face about your or your child's skin issues as soon as possible.

Quickly treat skin problems with 24/7 virtual care

From 
$49 /video visit
Prices vary by condition. Prices subject to change. Messaging is not available in some states.
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered by Amazon Pharmacy
3. You have 14 days to follow up with the provider on any questions you may have

Can I get rash and skin infection treatment for a child through Pay-per-visit?

Yes, Pay-per-visit offers rash and skin infection care to children.
Your child must be between the ages of 2 and 11 years old
You are a parent or legal guardian who can manage care for the child
Bug bites & stings
Contact dermatitis (itchy rash)
Diaper rash
Eczema
Fifth disease
Fungal rashes
Hand-foot-and-mouth disease (HFMD)
Impetigo & mild skin infections
Lice
Poison ivy
Roseola
Red-headed child embraces her mother
Woman delicately touches skin on neck

Commonly treated skin issues

• Acne
• Acne scars
• Allergic reactions
• Bald spots
• Bug bites and stings
• Cellulitis
• Contact dermatitis
• Dandruff
• Dark spots
• Eczema
• Fungal infections
• Hyperpigmentation
• Inflammation
• Lice and scabies
• Male pattern baldness
• Minor injuries or burns
• Poison ivy
• Psoriasis
• Rash
• Ringworm
• Rosacea
• Seborrheic dermatitis (SD)
• Shingles
• Tick bites
• Wrinkles and fine lines

Is Pay-per-visit right for me?

•
You’re 18-64
•
Your child is 2-11
No urgent symptoms like a high fever, severe bleeding, or widespread infection
No signs of systemic allergic reaction (anaphylactic shock) like swollen lips or tongue, or trouble breathing
If you or your child is experiencing signs of anaphylactic shock or any urgent symptoms, please call 911 or go to an emergency room (ER) as soon as possible.

Commonly prescribed skin treatments

Your or your child's Amazon One Medical provider will determine which (if any) skin treatment is medically appropriate based on symptoms and health history. Pick up any prescribed medications at a pharmacy of your choice. Choose Amazon Pharmacy for free delivery and transparent Prime pricing. The cost of any prescribed medication may be covered by health insurance.
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FOR BACTERIAL SKIN INFECTIONS
Topical antibiotics like mupirocin (Bactroban)
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FOR FUNGAL SKIN INFECTIONS
Antifungal medications like ketoconazole
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FOR RASHES
Anti-inflammatory medications like topical steroids
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FOR ACNE OR WRINKLES
Retinoids like tretinoin (Retin-A)

More care for your skin

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Acne

Blackheads and whiteheads can be symptoms of acne.
Get acne treatment ›
Woman applies anti-wrinkle cream to her neck on teal background

Anti-aging & anti-wrinkle skin care

Prescription retinoid creams can fade acne scars and age spots.
Get anti-aging treatment ›
Woman touches the rosacea rash on her cheek on teal background

Rosacea

Rosacea can cause skin redness as well as pus-filled bumps.
Get rosacea treatment ›
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $59, a Pay-per-visit telemedicine provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.
Get urgent virtual care ›

Frequently asked questions

About Amazon One Medical

What are your telehealth options for rash and skin infection treatment?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.
If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.
If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*
To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.
*State availability varies by condition. Prices subject to change.
Can I use my health insurance for Amazon One Medical Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.
If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan
• Connect with a provider if you think your treatment needs to be adjusted
• Tell a provider if you're experiencing side effects from your medication
• Tell a provider if there's an issue getting your prescription from the pharmacy
• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
What if I want to refill my medication?
If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.
There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.

About care for children

What kind of telehealth visits can my child have through Pay-per-visit?
At this time, parents and legal guardians can start telemedicine visits through Amazon One Medical Pay-per-visit for their children aged 2 through 11 years old for 2 health conditions: pink eye (conjunctivitis) and rash & skin infections.
Do I have to be the parent or guardian of the child seeking care?
Yes. A parent or legal guardian must initiate the child's care and be present during the visit.
What type of healthcare provider will treat my child through Pay-per-visit?
Children are treated by board-certified family practice physicians or licensed family nurse practitioners (FNPs). You'll be able to see the credentials of your child's provider during the visit.
Can I get a doctor's note for my child?
Yes. After your child completes their virtual visit, their provider can write excused absence notes, back-to-school notes, and no-play notes for sports or other activities if medically appropriate.
When should I take my child to the doctor for a rash or skin infection?
If your child is experiencing any of the following, please go to the nearest emergency room (ER) or urgent care clinic. These symptoms indicate that your child should be seen by an in-person healthcare provider as soon as possible.
• Breathing quickly (fast heart rate) or trouble breathing
• Difficulty swallowing
• Swollen lips or tongue
• Temperature of 102°F or higher or chills
• Nausea and/or vomiting
• Abdominal pain
• Joint pain or swelling
• Rash with red streaks that's warm to the touch
• Rash that doesn't fade (blanche) under pressure
In addition, your child will need in-person care if they have any of the following:
• Thermal burn, chemical burn, or second-degree sunburn
• Open wound from an animal or human bite, puncture wound, or recent surgery
• Skin reaction after starting a new food or medication (excluding recent vaccines)
• Symptoms inside their mouth
• Symptoms in sensitive areas like the genitals or buttocks in children older than 4 years old
• Skin abscess
• Ear pain or pressure
• Bites from venomous spiders
• Blistering, peeling, or shedding skin
• Severe diaper rash
• Purple or blood-like rash

About skin treatment

When should I go to the doctor for a rash or skin infection?
If you're experiencing any of the following symptoms, you should be seen by an in-person healthcare provider as soon as possible. These symptoms cannot be treated via Pay-per-visit.
• Skin infection accompanied by fever (temperature above 100.4°F) or chills. Fever and chills can be a sign of a serious infection that needs in-person care. You'll need to see a primary care provider or an urgent care provider as soon as possible.
• Extensive pus or fluid oozing from the affected area. This can be a sign of a serious infection that requires in-person care.
• Allergic skin reaction (hives) accompanied by trouble breathing, swollen lips, or a swollen tongue. Multi-organ symptoms can indicate anaphylaxis, a potentially life-threatening allergic reaction. Please call 911.
• Travel-related skin infections. These may pose a risk of serious complications requiring in-person care.
• Open wounds from animal bites, puncture injuries, pressure injuries, or surgeries. These require in-person care as soon as possible.
• Suspicious moles or spots. These may require an in-person evaluation and a skin biopsy.
• Epidermoid cysts (small, shifting bumps under the skin), which may require an injection and/or excision from an in-person healthcare provider.
• Abscesses (collections of pus under the skin), which may require incision and drainage (I&D) from an in-person healthcare provider.
• Common warts. If you've already tried over-the-counter treatments for common warts and they haven't worked for you, the next step in your wart treatment may be cryotherapy (freezing), which requires in-person care.
• Extensive tissue destruction. If a foul smell is coming from your skin, you'll need to see an in-person healthcare provider as soon as possible.
• Extensive bleeding. If you're losing a significant amount of blood, please call 911 or go to the emergency room (ER).
• Pain or tenderness that seem out of proportion to your skin issue (with the exception of shingles). You may need to see a primary care provider for an in-person evaluation.
What areas of the body might be limited for treatment through Pay-per-visit?
Eyes
If you're experiencing eye symptoms like vision changes, light sensitivity, pain or tenderness, or severe redness, a telehealth provider won't be able to treat your eye area. You may need immediate medical attention from an in-person healthcare provider. Eye trauma, pain, and vision changes should be monitored closely to prevent lasting damage.
Face
If you're experiencing an allergic reaction like hives, shingles (painful rash), or psoriasis (red, scaly, itchy patches) on your face, you'll need to see a primary care provider for an in-person evaluation.
Sensitive areas of the body
Symptoms in sensitive areas cannot be shown to your telehealth provider. If you have new genital, anal, or breast symptoms, you'll need to see a primary care provider for an in-person evaluation.
If you've already been diagnosed with a genital infection like genital herpes or genital warts (HPV), or if you have a condition like mastitis (breast inflammation due to breastfeeding) that may not require a visual examination, then you're eligible for treatment today.
Nails
If you have symptoms of a nail fungus like a discolored nail, we recommend that you see a primary care provider for your treatment. Although fingernail and toenail fungus can sometimes be treated with topical antifungal medications like efinaconazole (Jublia), nails usually respond better to oral antifungal medications, which require follow-up tests to monitor liver function.
Scalp
Female hair loss and hair loss that extends over half of the scalp aren't treated through Pay-per-visit at this time. They require lab testing to determine the cause of the hair loss.
Can I get treated for a tick bite through Pay-per-visit?
We understand that tick bites can be concerning due to the risk of tickborne illnesses like Lyme disease. We don't recommend seeking treatment for a tick bite unless the tick has been attached for at least 36 hours. (The longer a tick is attached, the higher the risk of disease transmission.) At this point the tick will typically be engorged with blood. Make sure you completely remove the tick from your skin with tweezers as soon as possible, then thoroughly clean the area with soap and water.
For 30 days following the bite, we also recommend monitoring for symptoms like a skin rash, fever/chills, swollen lymph nodes, and joint pain, especially if you live in a part of the country where tickborne illnesses are more common.
How do you recognize the signs of anaphylactic shock?
Someone with anaphylaxis might have a mild allergic reaction that rapidly gets worse, typically affecting their breathing. Most deaths from anaphylactic shock occur within the first hour. Multi-organ symptoms can include one or a combination of the following:
• Difficulty breathing
• Hives (skin rash with itchy bumps)
• Skin itching or flushing
• Swelling of the tongue, lips, or uvula
• Swelling or tightness in the throat
• Feeling like you have a "lump" in your throat
• Sudden persistent cough or throat clearing
• Wheezing
• Abdominal cramps or vomiting
• Incontinence
• Low blood pressure (systolic BP lower than 90 or at least 30% lower than usual)*
If you’re experiencing symptoms of anaphylactic shock, please call 911 or go to an emergency room (ER) as soon as possible.
*Low blood pressure (hypotension) can sometimes be the sole symptom of anaphylactic shock.
See all Amazon One Medical FAQs
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