Woman scratches at a rash on her neck; male healthcare provider takes a woman's blood pressure measurement with BP cuff; online doctor smiles at telehealth patient from mobile phone

Rash and skin infections

Need to connect with a healthcare provider face-to-face about your skin issues as soon as possible?
Get care from Amazon One Medical with a one-time virtual visit or become a member to easily book an in-office appointment.
Explore ways to get care


Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*


Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
Common conditions
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Select Rx renewal
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How to access care
One Medical app
Schedule visits, in-office or remote*
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Message with your care team
On demand
24/7 on-demand virtual care via message** and video
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Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
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Cost for on-demand virtual care
Included in the membership
$29 or $49
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
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*These appointments will be billed to you or your insurance
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Get help for skin rashes and other health concerns




45% savings
with Prime
There’s no nearby One Medical office based on your address
But you can still access 24/7 on-demand care with the One Medical app
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Book same/next day in-office appointments via the app
Scheduled visits (in-office/remote) billed to your insurance separately (cost sharing applies). One Medical accepts most insurance.
For $9/month, you can
• Book same/next day appointments at offices near you with the One Medical app
• Get 24/7 on-demand virtual care via video or messaging
• Send and receive secure messages with your care team
• Easily request prescription refills and renewals

Quickly treat skin problems with 24/7 virtual care

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*Messaging is not available in some states
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
Amazon Clinic is now Amazon One Medical
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Commonly treated skin issues

• Acne
• Acne scars
• Allergic reactions
• Bald spots
• Bug bites and stings
• Cellulitis
• Dandruff
• Dark spots
• Eczema
• Fungal infections
• Hyperpigmentation
• Impetigo
• Inflammation
• Lice and scabies
• Male pattern baldness
• Minor injuries or burns
• Poison ivy
• Psoriasis
• Rash
• Ringworm
• Rosacea
• Seborrheic dermatitis
• Shingles
• Wrinkles and fine lines

Is Pay-per-visit right for me?

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You're 18-64
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See important clinical exclusions in our FAQ section

Commonly prescribed skin treatments

Your Amazon One Medical provider will determine which (if any) skin treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. Choose Amazon Pharmacy for free delivery and transparent Prime pricing. The cost of your prescribed medication may be covered by health insurance.
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Topical antibiotics like mupirocin (Bactroban)
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Antifungal medications like ketoconazole
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Anti-inflammatory medications like topical steroids
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Retinoids like tretinoin (Retin-A)

More care for your skin

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Blackheads and whiteheads can be symptoms of acne.
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Anti-aging and anti-wrinkle skin care

Prescription retinoid creams can fade acne scars and age spots.
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Rosacea can cause skin redness as well as pus-filled bumps.
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Not sure where to start?

For a one-time fee of $49, a One Medical provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.

Frequently asked questions

About Amazon One Medical

What are my telehealth options for this treatment?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers two types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available for $49 in all 50 states and D.C. Message-only visits are currently available for $29 in 34 states.

To see your Pay-per-visit options, first choose your state.
Can I use my health insurance for Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Amazon One Medical Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

About skin treatment

What types of skin concerns can't be treated through Pay-per-visit?
• Skin infection accompanied by fever (temperature above 100.4°F) or chills. Fever and chills can be a sign of a serious infection that needs in-person care. You'll need to see a primary care provider or an urgent care provider as soon as possible.

• Extensive pus or fluid oozing from the affected area. This can be a sign of a serious infection that requires in-person care.

• Allergic skin reaction (hives) accompanied by trouble breathing, swollen lips, or a swollen tongue. Multi-organ symptoms can indicate anaphylaxis, a potentially life-threatening allergic reaction. Please call 911.

• Travel-related skin infections. These may pose a risk of serious complications requiring in-person care.

• Open wounds from animal bites, puncture injuries, pressure injuries, or surgeries. These require in-person care as soon as possible.

• Suspicious moles or spots. These may require an in-person evaluation and a skin biopsy.

• Epidermoid cysts (small, shifting bumps under the skin), which may require an injection and/or excision from an in-person healthcare provider.

• Abscesses (collections of pus under the skin), which may require incision and drainage (I&D) from an in-person healthcare provider.

• Common warts. If you've already tried over-the-counter treatments for common warts and they haven't worked for you, the next step in your wart treatment may be cryotherapy (freezing), which requires in-person care.

• Extensive tissue destruction. If a foul smell is coming from your skin, you'll need to see an in-person healthcare provider as soon as possible.

• Extensive bleeding. If you're losing a significant amount of blood, please call 911 or go to the emergency room (ER).

• Pain or tenderness that seem out of proportion to your skin issue (with the exception of shingles). You may need to see a primary care provider for an in-person evaluation.
What areas of the body might be limited for treatment through Pay-per-visit?

If you're experiencing eye symptoms like vision changes, light sensitivity, pain or tenderness, or severe redness, a telehealth provider won't be able to treat your eye area. You may need immediate medical attention from an in-person healthcare provider. Eye trauma, pain, and vision changes should be monitored closely to prevent lasting damage.


If you're experiencing an allergic reaction like hives, shingles (painful rash), or psoriasis (red, scaly, itchy patches) on your face, you'll need to see a primary care provider for an in-person evaluation.

Genitals or anus

You won't be asked to show your private parts during a virtual visit. If you have a new genital infection, it's unlikely that you'll be treated through Amazon One Medical Pay-per-visit because your provider can't see your symptoms. If you've already been diagnosed with a genital infection like genital herpes or genital warts (HPV), you're eligible for treatment through Pay-per-visit.


If you have symptoms of a nail fungus like a discolored nail, we recommend that you see a primary care provider for your treatment. Although fingernail and toenail fungus can sometimes be treated with topical antifungal medications like efinaconazole (Jublia), nails usually respond better to oral antifungal medications, which require follow-up tests to monitor liver function.


Female hair loss and hair loss that extends over half of the scalp aren't treated through Pay-per-visit at this time. They require lab testing to determine the cause of the hair loss.