Pay-per-visit
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Amazon health services
One Medical Membership
Get ongoing care at our 200+ offices or virtual care 24/7
One Medical Pay-per-visit
Best for one-off telehealth visits from $29 (varies by state)
Amazon Pharmacy
Get your meds with fast, free delivery
FSA | HSA
FSA | HSA eligible products
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Your account has an Amazon One Medical Membership

On-demand care for this condition is included with membership

With your membership you can:

Get 24/7 on-demand care via Video Chat or Treat Me Now
Convenient prescription refill and renewal requests
View a summary and action items after your visit, and directly message your care team
Go to One Medical
Continue without membership
Woman scratches at a rash on her neck; male healthcare provider takes a woman's blood pressure measurement with BP cuff; online doctor smiles at telehealth patient from mobile phone

Rash & skin infection treatment

Connect with a healthcare provider face-to-face about your skin issues as soon as possible.

Quickly treat skin problems with 24/7 virtual care

From 
$49
/video visit
Prices vary by condition. Prices subject to change. Messaging is not available in some states.
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered by Amazon Pharmacy
3. You have 14 days to follow up with the provider on any questions you may have
Explore ways to get care
Compare

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
*These appointments will be billed to you or your insurance
Membership
Pay-per-visit
Services
Common conditions
checkmark in a teal circle
checkmark in a teal circle
Select Rx renewal
checkmark in a teal circle
checkmark in a teal circle
Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
checkmark in a teal circle
white x in a grey circle
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
checkmark in a teal circle
checkmark in a teal circle
Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
white x in a grey circle
white x in a grey circle
Cost for on-demand virtual care
Included in the membership
From $29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
checkmark in a teal circle
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs
Membership
24/7 on-demand care; ongoing support for healthcare needs
$9
/mo with Prime
Cancel at any time
or
Pay-per-visit
One-time virtual visit to treat a common condition
from
$49
/visit
Prices vary by visit type & condition

Quickly treat skin problems with 24/7 virtual care

From 
$49
/video visit
Prices vary by condition. Prices subject to change. Messaging is not available in some states.
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
Explore ways to get care
Compare

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
*These appointments will be billed to you or your insurance
Membership
Pay-per-visit
Services
Common conditions
checkmark in a teal circle
checkmark in a teal circle
Select Rx renewal
checkmark in a teal circle
checkmark in a teal circle
Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
checkmark in a teal circle
white x in a grey circle
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
checkmark in a teal circle
checkmark in a teal circle
Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
white x in a grey circle
white x in a grey circle
Cost for on-demand virtual care
Included in the membership
From $29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
checkmark in a teal circle
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs
Membership
24/7 on-demand care; ongoing support for healthcare needs
$9
/mo with Prime
Cancel at any time
or
Pay-per-visit
One-time virtual visit to treat a common condition
from
$49
/visit
Prices vary by visit type & condition

Quickly treat skin problems with 24/7 virtual care

From 
$49
/video visit
Prices vary by condition. Prices subject to change. Messaging is not available in some states.
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
Woman delicately touches skin on neck

Commonly treated skin issues

• Acne
• Acne scars
• Allergic reactions
• Bald spots
• Bug bites and stings
• Cellulitis
• Dandruff
• Dark spots
• Eczema
• Fungal infections
• Hyperpigmentation
• Impetigo
• Inflammation
• Lice and scabies
• Male pattern baldness
• Minor injuries or burns
• Poison ivy
• Psoriasis
• Rash
• Ringworm
• Rosacea
• Seborrheic dermatitis (SD)
• Shingles
• Wrinkles and fine lines

Is Pay-per-visit right for me?

You're 18-64
See important clinical exclusions in our FAQ section

Commonly prescribed skin treatments

Your Amazon One Medical provider will determine which (if any) skin treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. Choose Amazon Pharmacy for free delivery and transparent Prime pricing. The cost of your prescribed medication may be covered by health insurance.
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FOR BACTERIAL SKIN INFECTIONS
Topical antibiotics like mupirocin (Bactroban)
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FOR FUNGAL SKIN INFECTIONS
Antifungal medications like ketoconazole
Tube icon
FOR RASHES
Anti-inflammatory medications like topical steroids
Tube icon
FOR ACNE OR WRINKLES
Retinoids like tretinoin (Retin-A)

More care for your skin

Woman touches a pimple on her cheek on teal background

Acne

Blackheads and whiteheads can be symptoms of acne.
Get acne treatment ›
Woman applies anti-wrinkle cream to her neck on teal background

Anti-aging & anti-wrinkle skin care

Prescription retinoid creams can fade acne scars and age spots.
Get anti-aging treatment ›
Woman touches the rosacea rash on her cheek on teal background

Rosacea

Rosacea can cause skin redness as well as pus-filled bumps.
Get rosacea treatment ›
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $49, a Pay-per-visit telemedicine provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.
Get urgent virtual care ›

Frequently asked questions

About Amazon One Medical

What are your telehealth options for rash and skin infection treatment?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.
If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.
If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*
To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.
*State availability varies by condition. Prices subject to change.
Can I use my health insurance for Amazon One Medical Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.
If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan
• Connect with a provider if you think your treatment needs to be adjusted
• Tell a provider if you're experiencing side effects from your medication
• Tell a provider if there's an issue getting your prescription from the pharmacy
• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
What if I want to refill my medication?
If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.
There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.

About skin treatment

What types of skin concerns can't be treated through Pay-per-visit?
• Skin infection accompanied by fever (temperature above 100.4°F) or chills. Fever and chills can be a sign of a serious infection that needs in-person care. You'll need to see a primary care provider or an urgent care provider as soon as possible.
• Extensive pus or fluid oozing from the affected area. This can be a sign of a serious infection that requires in-person care.
• Allergic skin reaction (hives) accompanied by trouble breathing, swollen lips, or a swollen tongue. Multi-organ symptoms can indicate anaphylaxis, a potentially life-threatening allergic reaction. Please call 911.
• Travel-related skin infections. These may pose a risk of serious complications requiring in-person care.
• Open wounds from animal bites, puncture injuries, pressure injuries, or surgeries. These require in-person care as soon as possible.
• Suspicious moles or spots. These may require an in-person evaluation and a skin biopsy.
• Epidermoid cysts (small, shifting bumps under the skin), which may require an injection and/or excision from an in-person healthcare provider.
• Abscesses (collections of pus under the skin), which may require incision and drainage (I&D) from an in-person healthcare provider.
• Common warts. If you've already tried over-the-counter treatments for common warts and they haven't worked for you, the next step in your wart treatment may be cryotherapy (freezing), which requires in-person care.
• Extensive tissue destruction. If a foul smell is coming from your skin, you'll need to see an in-person healthcare provider as soon as possible.
• Extensive bleeding. If you're losing a significant amount of blood, please call 911 or go to the emergency room (ER).
• Pain or tenderness that seem out of proportion to your skin issue (with the exception of shingles). You may need to see a primary care provider for an in-person evaluation.
What areas of the body might be limited for treatment through Pay-per-visit?
Eyes
If you're experiencing eye symptoms like vision changes, light sensitivity, pain or tenderness, or severe redness, a telehealth provider won't be able to treat your eye area. You may need immediate medical attention from an in-person healthcare provider. Eye trauma, pain, and vision changes should be monitored closely to prevent lasting damage.
Face
If you're experiencing an allergic reaction like hives, shingles (painful rash), or psoriasis (red, scaly, itchy patches) on your face, you'll need to see a primary care provider for an in-person evaluation.
Genitals or anus
You won't be asked to show your private parts during a virtual visit. If you have a new genital infection, it's unlikely that you'll be treated through Amazon One Medical Pay-per-visit because your provider can't see your symptoms. If you've already been diagnosed with a genital infection like genital herpes or genital warts (HPV), you're eligible for treatment through Pay-per-visit.
Nails
If you have symptoms of a nail fungus like a discolored nail, we recommend that you see a primary care provider for your treatment. Although fingernail and toenail fungus can sometimes be treated with topical antifungal medications like efinaconazole (Jublia), nails usually respond better to oral antifungal medications, which require follow-up tests to monitor liver function.
Scalp
Female hair loss and hair loss that extends over half of the scalp aren't treated through Pay-per-visit at this time. They require lab testing to determine the cause of the hair loss.
See all Amazon One Medical FAQs
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