If you're an Amazon One Medical member, 24/7 On-Demand Care is included in your membership. On-Demand Care has two telehealth pathways: Direct Message Care connects you to a provider through async messaging, and Video Care connects you to a provider in real time.

If you're an Amazon One Medical member and you live in a state where One Medical has offices, you can also get medical treatment through In-Person Visits or Scheduled Video Visits, both billable to you or your health insurance.

If you're not an Amazon One Medical member, you can still get 24/7 On-Demand Care for 30+ common health conditions by paying as you go for online treatment. To see the Direct Message Care and Video Care options where you live, get started from a condition detail page and choose your state.

Amazon One Medical doesn't accept health insurance for On-Demand Care, its 24/7 telehealth service. If you were charged for treatment as a non-member, you can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for treatment.

We do our best to make sure you’re eligible for online treatment before you connect with a provider. When you request On-Demand Care, your health intake helps us understand whether you can be treated virtually, or if you'll need to be seen in person for more closely managed care. If your answers indicate that we can't treat you through our service, we'll let you know why, then recommend next steps so you can find the care you need.

If your On-Demand Care provider didn't include refills with your prescription, you'll need to start a new treatment to request another prescription.

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Clinical research has described PDE5 inhibitors like sildenafil (Viagra) and tadalafil (Cialis) as "revolutionary" for the treatment of ED. Why? These medications have a 60-70% success rate, they work fast, and they have an established safety profile.

If you've already tried one PDE5i without success, studies suggest that you should try a different PDE5i. Nearly 90% of men who've tried all the ED drugs at different times report improvements in their erections.

Sildenafil (Viagra) and vardenafil (Levitra) are as-needed medications that you take about an hour before you plan to have sex. Healthcare providers recommend taking them on an empty stomach.

Tadalafil (Cialis) is the only ED medication that can be taken both as-needed and daily (in a lower dose), so it stays in your system longer. As a daily ED pill, the drug can allow for more sexual spontaneity. It may be taken with or without food.

Avanafil (Stendra) is a less commonly prescribed PDE5 inhibitor. It works faster than the other as-needed medications, but it's not available in generic form. This can make avanafil more expensive than the other treatments.

If your provider determines that PDE5 inhibitors are right for you, they'll take your lifestyle, preferences, and health history into account when writing your online prescription through Amazon One Medical On-Demand Care.

Daily tadalafil (Cialis) prescriptions are typically written as a 1-month or 3-month supply of 30 ED tablets/month plus refills.

As-needed prescriptions for tadalafil, sildenafil, or vardenafil are typically written as a 1-month or 3-month supply of a certain number of ED tablets (6, 10, or 15) per month plus refills. Your prescribing provider will consider how often you plan to use the medication.

ED medications are considered safe when taken as prescribed by a healthcare provider. But they can have side effects when taken within the same time frame as certain medications, or when taken not as prescribed. For example, some drug combinations can lead to low blood pressure. And taking too many ED pills can lead to headaches, diarrhea, and visual disturbances.

Yes. In general, sexual health can benefit from the following lifestyle changes:

Yes. If you're experiencing ejaculatory symptoms, we recommend that you request treatment for premature ejaculation.

What's the difference between an ejaculatory disorder and an erectile disorder? Premature ejaculation is when men ejaculate too early (typically in under 2 to 3 minutes), while erectile dysfunction (ED), also known as impotence, is when men have trouble maintaining an erection.

No. If you don't get erections, a telehealth visit isn't the most appropriate option for you. You’ll need to see a primary care provider for an in-person evaluation.