Question 1

How can I get online or in-person male-pattern hair loss treatment from Amazon One Medical?

Answer

If you're an Amazon One Medical member, 24/7 On-Demand Care is included in your membership. On-Demand Care has two telehealth pathways: Direct Message Care connects you to a provider through async messaging, and Video Care connects you to a provider in real time.

If you're an Amazon One Medical member and you live in a state where One Medical has offices, you can also get medical treatment through In-Person Visits or Scheduled Video Visits, both billable to you or your health insurance.

If you're not an Amazon One Medical member, you can still get 24/7 On-Demand Care for 30+ common health conditions by paying as you go for online treatment. To see the Direct Message Care and Video Care options where you live, get started from a condition detail page and choose your state.

*Direct Message Care availability varies by state. Prices subject to change.

Question 2

Can I use my health insurance to pay for Amazon One Medical On-Demand Care (formerly Pay-per-visit)?

Answer

Amazon One Medical doesn't accept health insurance for On-Demand Care, its 24/7 telehealth service. If you were charged for treatment as a non-member, you can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for treatment.

If you use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your medical care.

Question 3

What happens if my provider can't diagnose or treat my health issue through On-Demand Care?

Answer

We do our best to make sure you’re eligible for online treatment before you connect with a provider. When you request On-Demand Care, your health intake helps us understand whether you can be treated virtually, or if you'll need to be seen in person for more closely managed care. If your answers indicate that we can't treat you through our service, we'll let you know why, then recommend next steps so you can find the care you need.

Additionally, your provider may determine that you cannot be treated through our service after reviewing your health intake. If this happens, your treatment will be canceled and you won't be charged.

Question 4

Can I still connect with a provider after I'm treated through On-Demand Care?

Answer

Yes. When you receive treatment through On-Demand Care, you can message with your One Medical care team for an additional 2 weeks (14 days) regarding your care summary. This communication window allows you time to:

• Ask follow-up questions about any prescriptions or over-the-counter medications in your care summary

• Connect with a provider if you think your treatment needs to be adjusted

• Tell a provider if you're experiencing side effects from your medication

• Tell a provider if there's an issue getting your prescription from the pharmacy

• Let the One Medical care team know that you're feeling better

Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your care summary and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to request a new treatment.

Question 5

What if I want to refill my medication?

Answer

If your On-Demand Care provider didn't include refills with your prescription, you'll need to start a new treatment to request another prescription.

There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.

Question 6

How does Amazon One Medical protect my health information?

Answer

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

Question 7

How common is male-pattern hair loss (MPHL)?

Answer

MPHL is very common, especially as men get older. Research shows that 16% of men under 30 report moderate to extensive hair loss, but it's reported in over 50% of men ages 40-49.

Question 8

Is there a cure for male pattern baldness?

Answer

Oral finasteride (Propecia) and topical minoxidil (Rogaine) aren’t a cure for male pattern hair loss, but they can stop the progression of hair loss and improve hair coverage when used for at least 6 months.

Question 9

What's the difference between finasteride and minoxidil hair loss treatments?

Answer

Oral finasteride and topical minoxidil work differently to produce similar results, with finasteride inhibiting DHT production and minoxidil increasing the size of hair follicles.

Finasteride (Propecia) is a presciption-only tablet that's usually well tolerated, with a small risk (<5%) of sexual side effects. Minoxidil (Rogaine) is available as an over-the-counter solution and is usually well tolerated, with rare scalp irritation.

Both medications can both stop the progression of hair loss and improve hair coverage when used for at least 6 months.

Question 10

Can I get a prescription for oral minoxidil through On-Demand Care?

Answer

No. Oral minoxidil (Loniten), also called low dose oral minoxidil (LDOM), isn't available through Amazon One Medical On-Demand Care at this time. LDOM prescriptions require initial lab testing.

Question 11

Can women get hair loss treatment through On-Demand Care?

Answer

No. If you're a woman experiencing hair loss, telehealth isn't the most appropriate option for you. To determine what's causing your hair loss, you'll need to see a primary care provider for an in-person evaluation and testing.

Question 12

Can I get hair loss treatment if I'm transgender?

Answer

Amazon One Medical On-Demand Care offers male-pattern hair loss treatment to transgender women as well as transgender men who are taking testosterone. But please be advised that finasteride, a prescription medication for hair regrowth, may interfere with certain hormone therapies.

Question 13

If I have a prostate condition, can I still get male hair loss treatment through On-Demand Care?

Answer

No. If you have a prostate condition (like an elevated PSA blood test) or you have a family history of prostate cancer, telehealth isn't the most appropriate treatment option for you. Certain medications may increase your risk of prostate cancer. You'll need to see a primary care provider for further guidance.

Question 14

Clinical sources

Answer

1. Adil, A., & Godwin, M. (2017). The effectiveness of treatments for androgenetic alopecia: A systematic review and meta-analysis. Journal of the American Academy of Dermatology, 77(1), 136–141.e5.

2. Chin E. Y. (2013). Androgenetic alopecia (male pattern hair loss) in the United States: what treatments should primary care providers recommend?. Journal of the American Association of Nurse Practitioners, 25(8), 395–401.

3. Hillmer, A. M., Hanneken, S., Ritzmann, S., Becker, T., Freudenberg, J., Brockschmidt, F. F., Flaquer, A., Freudenberg-Hua, Y., Jamra, R. A., Metzen, C., Heyn, U., Schweiger, N., Betz, R. C., Blaumeiser, B., Hampe, J., Schreiber, S., Schulze, T. G., Hennies, H. C., Schumacher, J., Propping, P., … Nothen, M. M. (2005). Genetic variation in the human androgen receptor gene is the major determinant of common early-onset androgenetic alopecia. American journal of human genetics, 77(1), 140–148.

4. Kaiser, M., Abdin, R., Gaumond, S. I., Issa, N. T., & Jimenez, J. J. (2023). Treatment of Androgenetic Alopecia: Current Guidance and Unmet Needs. Clinical, cosmetic and investigational dermatology, 16, 1387–1406.

5. Randolph, M., & Tosti, A. (2021). Oral minoxidil treatment for hair loss: A review of efficacy and safety. Journal of the American Academy of Dermatology, 84(3), 737–746.

6. Rhodes, T., Girman, C. J., Savin, R. C., Kaufman, K. D., Guo, S., Lilly, F. R., Siervogel, R. M., & Chumlea, W. C. (1998). Prevalence of male pattern hair loss in 18-49 year old men. Dermatologic surgery : official publication for American Society for Dermatologic Surgery [et al.], 24(12), 1330–1332.

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How it works

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Common male-pattern hair loss medications

What causes male hair loss?

Can a man's hair grow back?

Is online hair loss treatment right for me?

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