Get treatment to quit smoking today

Question 1

How can I get online or in-person quit smoking treatment from Amazon One Medical?

Answer

If you're an Amazon One Medical member, 24/7 On-Demand Care is included in your membership. On-Demand Care has two telehealth pathways: Direct Message Care connects you to a provider through async messaging, and Video Care connects you to a provider in real time.

If you're an Amazon One Medical member and you live in a state where One Medical has offices, you can also get medical treatment through In-Person Visits or Scheduled Video Visits, both billable to you or your health insurance.

If you're not an Amazon One Medical member, you can still get 24/7 On-Demand Care for 30+ common health conditions by paying as you go for online treatment. To see the Direct Message Care and Video Care options where you live, get started from a condition detail page and choose your state.

*Direct Message Care availability varies by state. Prices subject to change.

Question 2

Can I use my health insurance to pay for Amazon One Medical On-Demand Care (formerly Pay-per-visit)?

Answer

Amazon One Medical doesn't accept health insurance for On-Demand Care, its 24/7 telehealth service. If you were charged for treatment as a non-member, you can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for treatment.

If you use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your medical care.

Question 3

What happens if my provider can't diagnose or treat my health issue through On-Demand Care?

Answer

We do our best to make sure you’re eligible for online treatment before you connect with a provider. When you request On-Demand Care, your health intake helps us understand whether you can be treated virtually, or if you'll need to be seen in person for more closely managed care. If your answers indicate that we can't treat you through our service, we'll let you know why, then recommend next steps so you can find the care you need.

Additionally, your provider may determine that you cannot be treated through our service after reviewing your health intake. If this happens, your treatment will be canceled and you won't be charged.

Question 4

Can I still connect with a provider after I'm treated through On-Demand Care?

Answer

Yes. When you receive treatment through On-Demand Care, you can message with your One Medical care team for an additional 2 weeks (14 days) regarding your care summary. This communication window allows you time to:

• Ask follow-up questions about any prescriptions or over-the-counter medications in your care summary

• Connect with a provider if you think your treatment needs to be adjusted

• Tell a provider if you're experiencing side effects from your medication

• Tell a provider if there's an issue getting your prescription from the pharmacy

• Let the One Medical care team know that you're feeling better

Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your care summary and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to request a new treatment.

Question 5

What if I want to refill my medication?

Answer

If your On-Demand Care provider didn't include refills with your prescription, you'll need to start a new treatment to request another prescription.

There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.

Question 6

How does Amazon One Medical protect my health information?

Answer

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

Question 7

How can I stop smoking for good?

Answer

In addition to using the established smoking cessation therapies recommended by a licensed healthcare provider, it can help to set a quit date. Once you have this quitting smoking timeline, you can gradually lower your tobacco intake as you approach the day you smoke your final cigarette or vape. You can start drug therapy before or on this quit date.

And if you relapse, as many people do, keep trying until you've quit for good. Sometimes staying on smoking cessation medication for a few extra weeks can help you accomplish your goal.

Question 8

What are the symptoms of nicotine withdrawal?

Answer

Symptoms of nicotine withdrawal may include irritability, trouble sleeping, anxiety, difficulty concentrating, restlessness, depression, and increased appetite.

(But before you decide that you don't want to deal with these symptoms, remind yourself that the side effects of smoking include lung disease, emphysema, cancer, and heart disease.)

The more dependent you are on tobacco products, the worse you're likely to feel when you quit. For example, a social smoker might not experience any physical symptoms of nicotine withdrawal, while someone who always smokes within the first 30 minutes of waking up may need extra support for the first few days or weeks.

Question 9

How long does nicotine withdrawal last?

Answer

Symptoms of nicotine withdrawal tend to be worse within the first 3 days after quitting tobacco, and then go away after 3 or 4 weeks.

Question 10

What can I look forward to when I quit smoking?

Answer

Ready to become a former smoker? There's a lot to motivate you. Imagine a future where you:

• Don't get winded from routine tasks like walking up stairs

• Lower your risk of cardiovascular disease, cancer, and COPD

• Are less vulnerable to infections like cold and flu

• Cough less

• Aren't one of the 480,000 Americans who die every year from smoking

Question 11

How can I get help quitting smoking during pregnancy?

Answer

Quitting smoking before or during pregnancy is one of the best things you can do for yourself and your baby. We’re really glad you’re exploring ways to quit. Because choosing a strategy for quitting is more complex during pregnancy, we recommend seeing a primary care provider to discuss quitting.

Question 12

Can I get help quitting a nicotine habit other than cigarettes?

Answer

There’s limited evidence on the best treatment for quitting e-cigarettes (vaping), pipe smoking, cigar smoking, and smokeless tobacco use. Because quitting is important for your overall health, Amazon One Medical offers online smoking cessation treatments for those who vape e-cigarettes, smoke pipes or cigars, or use smokeless tobacco despite the limited evidence.

If you’d prefer a more in-depth discussion on what treatments might be best for you, schedule a visit with a primary care provider to discuss a more personalized approach to quitting.

Question 13

How do I help someone quit smoking?

Answer

You can help someone stop smoking by first recognizing where the person is in their quitting journey. Motivation theory describes several stages a smoker needs to go through before they can make this positive change in their life:

1. Pre-contemplation stage

Not even thinking about giving up smoking, vaping, or chewing tobacco

2. Contemplation stage

Starting to consider quitting

3. Preparation stage

Actively planning to stop smoking, vaping, or chewing

4. Action stage

Actively quitting

5. Maintenance stage

Accomplished their goal

To help someone quit smoking, you can try tailoring your support to different stages. For example, someone who's not even thinking about quitting might need more information about how smoking ages the lungs and the skin. Someone who's in the preparation stage might need advice on smoking cessation medication. And someone who's in the action stage might benefit from a financial incentive, like putting $1 in the vacation savings jar for every day they don't smoke.

Question 14

Can I use a transdermal nicotine patch if I have a latex allergy?

Answer

If you're allergic to latex, you can use a latex-free nicotine patch. Be sure to notify your Amazon One Medical provider of your allergy so they can prescribe the appropriate treatment.

Question 15

Clinical sources

Answer

1. Joly, B., Perriot, J., d'Athis, P., Chazard, E., Brousse, G., & Quantin, C. (2017). Success rates in smoking cessation: Psychological preparation plays a critical role and interacts with other factors such as psychoactive substances. PloS one, 12(10), e0184800.

2. Stead, L. F., Koilpillai, P., Fanshawe, T. R., & Lancaster, T. (2016). Combined pharmacotherapy and behavioural interventions for smoking cessation. The Cochrane database of systematic reviews, 3(3), CD008286.

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