Pay-per-visit
Help/FAQ
Amazon health services
One Medical Pay-per-visit
Best for one-off telehealth visits from $29 (varies by state)
Amazon Pharmacy
Get your meds with fast, free delivery
FSA | HSA
FSA | HSA eligible products
See all health services
37217
Enter your location
Your location will be used for a limited time to display available Amazon One Medical services
Sign in to Pay-per-visit dashboard Sign in to Pay-per-visit

Your account has an Amazon One Medical Membership

On-demand care for this condition is included with membership

With your membership you can:

Get 24/7 on-demand care via Video Chat or Treat Me Now
Convenient prescription refill and renewal requests
View a summary and action items after your visit, and directly message your care team
Go to One Medical
Continue without membership
Fingers pinch round white pill; male healthcare provider takes a woman's blood pressure measurement with BP cuff; online doctor smiles at telehealth patient from mobile phone

Urinary tract infection (UTI) treatment

Going to the bathroom more often and experiencing a burning sensation when you urinate? You may need UTI antibiotics.

Quickly treat UTIs with 24/7 virtual care

From 
$29
/message visit
$49
/video visit
Extra $10 off
on your first visit

Pay-per-visit New Customer Promotion Details


Eligibility:

This new customer promotion is only available on certain conditions. In order to qualify, you must never have purchased a visit before from Amazon One Medical Pay-per-visit (PPV).

If you qualify for this promotional discount on your first PPV visit, there's nothing extra you need to do. We'll apply the savings for you at checkout.

If you're entitled to receive benefits from any state or federal government healthcare program, you may not use Amazon One Medical PPV services and therefore are ineligible for this promotion (for more details, see One Medical Pay-per-Visit FAQs here: https://health.amazon.com/onemedical/help).

Terms:

This offer is limited to one per customer, is not available on all conditions, and cannot be combined with other offers. Amazon One Medical reserves the right to modify or cancel the offer at any time. Offer is non-transferable and may not be resold. If you violate these terms, the offer will be invalid. Sales tax may apply, which varies by state. Prices and conditions are subject to change; messaging-only visits not available in all states.

Prices vary by condition. Prices subject to change. Messaging is not available in some states.
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered by Amazon Pharmacy
3. You have 14 days to follow up with the provider on any questions you may have
Explore ways to get care
Compare

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
*These appointments will be billed to you or your insurance
Membership
Pay-per-visit
Services
Common conditions
checkmark in a teal circle
checkmark in a teal circle
Select Rx renewal
checkmark in a teal circle
checkmark in a teal circle
Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
checkmark in a teal circle
white x in a grey circle
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
checkmark in a teal circle
checkmark in a teal circle
Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
white x in a grey circle
white x in a grey circle
Cost for on-demand virtual care
Included in the membership
From $29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
checkmark in a teal circle
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs
Membership
24/7 on-demand care; ongoing support for healthcare needs
$99
/yr with Prime
Cancel at any time
or
Pay-per-visit
One-time virtual visit to treat a common condition
from
$29
/visit
Prices vary by visit type & condition

Quickly treat UTIs with 24/7 virtual care

From 
$29
/message visit
$49
/video visit
Extra $10 off
on your first visit

Pay-per-visit New Customer Promotion Details


Eligibility:

This new customer promotion is only available on certain conditions. In order to qualify, you must never have purchased a visit before from Amazon One Medical Pay-per-visit (PPV).

If you qualify for this promotional discount on your first PPV visit, there's nothing extra you need to do. We'll apply the savings for you at checkout.

If you're entitled to receive benefits from any state or federal government healthcare program, you may not use Amazon One Medical PPV services and therefore are ineligible for this promotion (for more details, see One Medical Pay-per-Visit FAQs here: https://health.amazon.com/onemedical/help).

Terms:

This offer is limited to one per customer, is not available on all conditions, and cannot be combined with other offers. Amazon One Medical reserves the right to modify or cancel the offer at any time. Offer is non-transferable and may not be resold. If you violate these terms, the offer will be invalid. Sales tax may apply, which varies by state. Prices and conditions are subject to change; messaging-only visits not available in all states.

Prices vary by condition. Prices subject to change. Messaging is not available in some states.
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
Explore ways to get care
Compare

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
*These appointments will be billed to you or your insurance
Membership
Pay-per-visit
Services
Common conditions
checkmark in a teal circle
checkmark in a teal circle
Select Rx renewal
checkmark in a teal circle
checkmark in a teal circle
Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
checkmark in a teal circle
white x in a grey circle
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
checkmark in a teal circle
checkmark in a teal circle
Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
white x in a grey circle
white x in a grey circle
Cost for on-demand virtual care
Included in the membership
From $29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
checkmark in a teal circle
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs
Membership
24/7 on-demand care; ongoing support for healthcare needs
$99
/yr with Prime
Cancel at any time
or
Pay-per-visit
One-time virtual visit to treat a common condition
from
$29
/visit
Prices vary by visit type & condition

Quickly treat UTIs with 24/7 virtual care

From 
$29
/message visit
$49
/video visit
Extra $10 off
on your first visit

Pay-per-visit New Customer Promotion Details


Eligibility:

This new customer promotion is only available on certain conditions. In order to qualify, you must never have purchased a visit before from Amazon One Medical Pay-per-visit (PPV).

If you qualify for this promotional discount on your first PPV visit, there's nothing extra you need to do. We'll apply the savings for you at checkout.

If you're entitled to receive benefits from any state or federal government healthcare program, you may not use Amazon One Medical PPV services and therefore are ineligible for this promotion (for more details, see One Medical Pay-per-Visit FAQs here: https://health.amazon.com/onemedical/help).

Terms:

This offer is limited to one per customer, is not available on all conditions, and cannot be combined with other offers. Amazon One Medical reserves the right to modify or cancel the offer at any time. Offer is non-transferable and may not be resold. If you violate these terms, the offer will be invalid. Sales tax may apply, which varies by state. Prices and conditions are subject to change; messaging-only visits not available in all states.

Prices vary by condition. Prices subject to change. Messaging is not available in some states.
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
Woman in sportswear exercises by walking on a suburban sidewalk

What is a urinary tract infection?

UTIs are infections caused by unwelcome bacteria colonizing the lower urinary tract (urethra and bladder). If left untreated, the bacteria can ascend to the kidneys, where an infection can become far more dangerous.

What are UTI symptoms?

• Pain or burning sensation with urination
• Frequent or urgent urination
• Tenderness above the pubic bone

Is Pay-per-visit right for me?

You're 18-64
Your sex assigned at birth was female
You're experiencing increased urinary frequency or urgency as well as pain or burning with urination
You haven’t already been treated with an antibiotic for your current symptoms
You're not experiencing urgent symptoms like severe pain in your lower back or abdomen*
You're not pregnant
*If you're experiencing severe pain, fever, vomiting, or shaking, please go to an urgent care clinic or an emergency room (ER) as soon as possible.

Common UTI medications

Your Amazon One Medical provider will determine which (if any) UTI treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. The cost of your prescribed medication may be covered by health insurance.
Pill bottle icon
Antibiotics
• Fosfomycin (Monurol)
• Nitrofurantoin (Macrobid)
• Trimethoprim-sulfamethoxazole (Bactrim)

More care for women's health

Female hands hold white tube of BV cream on teal background

Bacterial vaginosis (BV)

Specialized antibiotics can relieve nagging symptoms.
Get BV treatment ›
Female hand holds birth control pill pack on teal background

Birth control

Amazon One Medical makes it easy to get your annual prescription.
Request a birth control RX ›
Female torso hunches over with period pain, hands over pelvic area, on teal background

Period cramp relief

Specialized NSAIDs can target the root of period pain.
Get period pain treatment ›
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $49, a Pay-per-visit telemedicine provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.
Get urgent virtual care ›

Frequently asked questions

About Amazon One Medical

What are your telehealth options for UTI treatment?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.
If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.
If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*
To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.
*State availability varies by condition. Prices subject to change.
Can I use my health insurance for Amazon One Medical Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.
If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan
• Connect with a provider if you think your treatment needs to be adjusted
• Tell a provider if you're experiencing side effects from your medication
• Tell a provider if there's an issue getting your prescription from the pharmacy
• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
What if I want to refill my medication?
If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.
There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.

About UTI treatment

Can men get UTI treatment through Pay-per-visit?
No. Bacterial infections of male anatomy tend to be more complex and may require lab testing to rule out certain sexually transmitted infections (STIs).
If your assigned sex at birth was male and you're having UTI symptoms like painful urination or blood in your urine, you'll need to see a primary care provider for an in-person evaluation.
Why do women get more UTIs than men?
In general, it's easier for "bad" bacteria like E. coli to access female anatomy because the urethra is so close to the anus.
How can women lower their risk of getting UTIs?
• Urinate before and after having sex
• Wipe yourself front to back after using the bathroom
• Drink lots of water
• Don't "hold it" for too long when you need to urinate
Some research has also shown the natural benefits of cranberry in keeping E. coli from bonding to the urinary tract.
What UTI medications can I get through Pay-per-visit?
Your Amazon One Medical provider may prescribe a short-term oral antibiotic if your symptoms indicate that you have an uncomplicated UTI (also known as acute simple cystitis).
Before prescribing medication, however, your provider will want to know if you've recently taken antibiotics for the same symptoms. Overprescribing this type of therapy can lead to bacterial resistance, when the drug doesn't work as well.
If you started taking antibiotics over 3 days ago and you're still having UTI symptoms, you'll need to see a primary care provider for an in-person evaluation.
Can I be treated for frequent or recurring UTIs through Pay-per-visit?
No. If you've experienced 4 or more UTIs within the past 12 months, or you've already been treated for 2 or more UTIs within the past 90 days, you'll need to see a primary care provider for a urinalysis and a urine culture.
Recurring UTIs can be a sign of antibiotic resistance or an underlying condition that may need evaluation and treatment.
Clinical sources
1. Gupta, K., Hooton, T. M., Naber, K. G., Wullt, B., Colgan, R., Miller, L. G., Moran, G. J., Nicolle, L. E., Raz, R., Schaeffer, A. J., Soper, D. E., Infectious Diseases Society of America, & European Society for Microbiology and Infectious Diseases (2011). International clinical practice guidelines for the treatment of acute uncomplicated cystitis and pyelonephritis in women: A 2010 update by the Infectious Diseases Society of America and the European Society for Microbiology and Infectious Diseases. Clinical infectious diseases : an official publication of the Infectious Diseases Society of America, 52(5), e103–e120. Retrieved from https://academic.oup.com/cid/article/52/5/e103/388285
See all Amazon One Medical FAQs
Amazon One Medical logo
Home
FAQ
Privacy