Pay-per-visit
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One Medical Pay-per-visit
Best for one-off telehealth visits from $29 (varies by state)
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Your account has an Amazon One Medical Membership

On-demand care for this condition is included with membership

With your membership you can:

Get 24/7 on-demand care via Video Chat or Treat Me Now
Convenient prescription refill and renewal requests
View a summary and action items after your visit, and directly message your care team
Go to One Medical
Continue without membership
Fingers pinch round white pill to treat UTI symptoms

Visit with a provider for same-day urinary tract infection (UTI) treatment

/message visit/video visit

How it works

Start a visit
Get a virtual visit at your convenience 24/7—no appointment needed.
Meet with a trusted provider
A licensed provider will assess your concerns and recommend treatment.
Get treatment
Treatment for common conditions. If needed, prescriptions are sent to your pharmacy or delivered to your door with Amazon Pharmacy.
Stay connected
Receive personalized care plan, and get continued support from providers.
Smiling One Medical provider delivers telehealth care
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What is a urinary tract infection?

UTIs are infections caused by unwelcome bacteria colonizing the lower urinary tract (urethra and bladder). If left untreated, the bacteria can ascend to the kidneys, where an infection can become far more dangerous.

What are UTI symptoms?

• Pain or burning sensation with urination
• Frequent or urgent urination
• Tenderness above the pubic bone

Is Pay-per-visit right for me?

You're 18-64
Your sex assigned at birth was female
You're experiencing increased urinary frequency or urgency as well as pain or burning with urination
You haven’t already been treated with an antibiotic for your current symptoms
You're not experiencing urgent symptoms like severe pain in your lower back or abdomen*
You're not pregnant
*If you're experiencing severe pain, fever, vomiting, or shaking, please go to an urgent care clinic or an emergency room (ER) as soon as possible.

Common UTI medications

Your Amazon One Medical provider will determine which (if any) UTI treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. The cost of your prescribed medication may be covered by health insurance.
Pill bottle icon
Antibiotics
• Fosfomycin (Monurol)
• Nitrofurantoin (Macrobid)
• Trimethoprim-sulfamethoxazole (Bactrim)

More care for women's health

Fingers pinch white capsule on teal background

Vaginal yeast infections

Prescription antifungal meds can relieve itchiness.
Get yeast infection treatment ›
Female hands hold white tube of BV cream on teal background

Bacterial vaginosis (BV)

Specialized antibiotics can relieve nagging symptoms.
Get BV treatment ›
Female torso hunches over with period pain, hands over pelvic area, on teal background

Period cramp relief

Specialized NSAIDs can target the root of period pain.
Get period pain treatment ›
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $59, a Pay-per-visit telemedicine provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.
Get urgent virtual care ›

Frequently asked questions

About Amazon One Medical

What are your telehealth options for UTI treatment?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.
If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.
If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*
To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.
*State availability varies by condition. Prices subject to change.
Can I use my health insurance for Amazon One Medical Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.
If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan
• Connect with a provider if you think your treatment needs to be adjusted
• Tell a provider if you're experiencing side effects from your medication
• Tell a provider if there's an issue getting your prescription from the pharmacy
• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.

About UTI treatment

Can men get UTI treatment through Pay-per-visit?
No. Bacterial infections of male anatomy tend to be more complex and may require lab testing to rule out certain sexually transmitted infections (STIs).
If your assigned sex at birth was male and you're having UTI symptoms like painful urination or blood in your urine, you'll need to see a primary care provider for an in-person evaluation.
Why do women get more UTIs than men?
In general, it's easier for "bad" bacteria like E. coli to access female anatomy because the urethra is so close to the anus.
How can women lower their risk of getting UTIs?
• Urinate before and after having sex
• Wipe yourself front to back after using the bathroom
• Drink lots of water
• Don't "hold it" for too long when you need to urinate
Some research has also shown the natural benefits of cranberry in keeping E. coli from bonding to the urinary tract.
How common are UTIs?
UTIs are very common among women; about 50 to 60% of adult women have had at least one UTI. The numbers are significantly lower for adult men.
How do you treat a UTI?
Almost all urinary tract infections can be treated effectively with oral antibiotics. Your One Medical provider will choose an antibiotic based on the type of bacteria you have (or are most likely to have). They'll also consider factors like underlying health conditions, allergies, other medications you're taking, and if certain antibiotics failed to work for you in the past. Be sure to tell your provider if you think any of these factors might be relevant.
Usually a 3- or 5-day course of antibiotics is sufficient for treating an uncomplicated UTI, also known as acute simple cystitis.
Before prescribing medication, however, your provider will want to know if you've recently taken antibiotics for the same symptoms. Overprescribing this type of therapy can lead to bacterial resistance, when the drug doesn't work as well.
If you started taking antibiotics over 3 days ago and you're still having UTI symptoms, you'll need to see a primary care provider for an in-person evaluation.
If your provider determines that your kidneys are involved in the infection, you'll need in-person care.
Can I be treated for frequent or recurring UTIs through Pay-per-visit?
No. If you've experienced 4 or more UTIs within the past 12 months, or you've already been treated for 2 or more UTIs within the past 90 days, you'll need to see a primary care provider for a urinalysis and a urine culture.
Recurring UTIs can be a sign of antibiotic resistance or an underlying condition that may need evaluation and treatment.
What about Pyridium?
Phenazopyridine (Pyridium) is an optional medication that can be prescribed to relieve bladder pain, but it won’t shorten the duration of a UTI. Only antibiotics will ultimately clear the infection and the pain associated with it.
Would cranberry juice or tablets help my UTI?
Some studies have indicated that drinking cranberry juice or taking cranberry tablets daily can help prevent UTIs, but will not treat the UTI once you have it. If you enjoy drinking cranberry juice and you feel that it helps you, there’s no harm in trying it (unless you're on a blood-thinning medication, in which case cranberry juice should be avoided).
Clinical sources
1. Gupta, K., Hooton, T. M., Naber, K. G., Wullt, B., Colgan, R., Miller, L. G., Moran, G. J., Nicolle, L. E., Raz, R., Schaeffer, A. J., Soper, D. E., Infectious Diseases Society of America, & European Society for Microbiology and Infectious Diseases (2011). International clinical practice guidelines for the treatment of acute uncomplicated cystitis and pyelonephritis in women: A 2010 update by the Infectious Diseases Society of America and the European Society for Microbiology and Infectious Diseases. Clinical infectious diseases : an official publication of the Infectious Diseases Society of America, 52(5), e103–e120. Retrieved from https://academic.oup.com/cid/article/52/5/e103/388285
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