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Acid reflux (GERD)

Experiencing heartburn and regurgitation? Prescription medications can target acid production in the stomach.
Get care from Amazon One Medical with a one-time virtual visit or become a member to easily book an in-office appointment.
Explore ways to get care

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
Membership
Pay-per-visit
Services
Common conditions
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Select Rx renewal
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Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
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Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
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Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
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Cost for on-demand virtual care
Included in the membership
$29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
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*These appointments will be billed to you or your insurance
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Get help for acid reflux and other health concerns

$9

/month

$99

/year
45% savings
with Prime
There’s no nearby One Medical office based on your address
But you can still access 24/7 on-demand care with the One Medical app
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Book same/next day in-office appointments via the app
Scheduled visits (in-office/remote) billed to your insurance separately (cost sharing applies). One Medical accepts most insurance.
For $9/month, you can
• Book same/next day appointments at offices near you with the One Medical app
• Get 24/7 on-demand virtual care via video or messaging
• Send and receive secure messages with your care team
• Easily request prescription refills and renewals

Quickly treat acid reflux with 24/7 virtual care

$29
/message visit
$49
/video visit
*Messaging is not available in some states
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
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What's the difference between acid reflux, heartburn, and GERD?

Heartburn is the uncomfortable burning sensation in the chest or throat that's caused by acid reflux, when stomach contents move up instead of down. Acid reflux is also called gastroesophageal reflux.

Gastroesophageal reflux disease (GERD) is a more severe form of acid reflux. You can get treatment for acid reflux or GERD through Amazon One Medical.

Is Pay-per-visit right for me?

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You're 18-64
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You’re experiencing acid reflux symptoms like heartburn and regurgitation
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You don't have complications like inflammation of the esophagus
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It’s not difficult or painful to swallow
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You don’t have chest pain that radiates to your back, arm, or jaw*
*If you’re experiencing radiating chest pain, please call 911 or go to an emergency room (ER) as soon as possible.

Common acid reflux treatments

Your Amazon One Medical provider will determine which (if any) acid reflux treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed heartburn medication, pick it up at a pharmacy of your choice. Choose Amazon Pharmacy for free delivery and transparent Prime pricing. The cost of your prescribed medication may be covered by health insurance.
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Antacids
If you have mild acid reflux symptoms less than once a week, these over-the-counter medications can begin to neutralize stomach acids in 5 minutes and last up to an hour, but they don't cure GERD.
• Aluminum hydroxide (Maalox)
• Aluminum-magnesium hydroxide (Mylanta)
• Calcium carbonate (Tums)
• Magnesium trisilicate (Gaviscon)
• Pink bismuth (Pepto-Bismol)
• Sodium bicarbonate (Alka-Seltzer)
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Histamine 2 receptor antagonists (H2RAs)
H2RAs, also called H2 blockers, are medications that target acid production in the stomach. H2 blockers may be appropriate if you've never tried a prescription-strength heartburn medicine before and you have mild symptoms fewer than 2xs/week.
• Cimetidine (Tagamet)
• Famotidine (Pepcid AC, Zantac 360)
• Nizatidine (Axid AR)
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Proton pump inhibitors (PPIs)
If you have severe heartburn symptoms, or symptoms 2xs/week or more, your provider may prescribe a PPI, a stronger GERD medication.
• Dexlansoprazole (Dexilant)
• Esomeprazole (Nexium)
• Lansoprazole (Prevacid)
• Omeprazole (Prilosec, Zegerid)
• Pantoprazole DR (Protonix)
• Rabeprazole DR (AcipHex)
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Not sure where to start?

For a one-time fee of $49, a One Medical provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.

Frequently asked questions

About Amazon One Medical

What are my telehealth options for this condition?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers two types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available for $49 in all 50 states and D.C. Message-only visits are currently available for $29 in 34 states.

To see your Pay-per-visit options, first choose your state.
Can I use my health insurance for Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Amazon One Medical Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

About acid reflux

What are the symptoms of acid reflux (GERD)?
The main symptoms of gastroesophageal reflux disease (GERD) are heartburn and regurgitation.
Heartburn: a burning sensation in the chest, behind the breastbone, that's usually worst after eating

Regurgitation: the flow of gastric acid and/or undigested food up from the stomach back into the throat or mouth
More severe symptoms of GERD include the following:
• Difficulty or pain with swallowing
• Nausea or vomiting
• Heartburn that wakes you from sleep
If you have any of these more severe symptoms, a telehealth visit isn't the most appropriate option for you. You'll need to see a primary care provider for an in-person evaluation.
How do doctors relieve GERD?
Depending on the severity of your symptoms, your provider may recommend a step-up approach or a step-down approach for treating the symptoms of GERD.

A step-up treatment approach involves starting with a low dose of medication, then raising it until symptoms stop. For example, a provider might prescribe a low-dose H2RA, then raise the dose, then prescribe a low-dose PPI.

A step-down approach starts with a higher dose of medication, which is then lowered as long as symptoms are still controlled. For example, a provider might prescribe a standard PPI dose, then an H2RA.

If you've already tried PPIs and they haven't relieved your symptoms, a telehealth visit isn't the most appropriate option for you. You'll need to see a primary care provider for an in-person evaluation.
What are some natural ways to relieve heartburn?
A number of lifestyle and dietary changes can relieve acid reflux symptoms. Though strategies should be individualized, experts generally recommend that you do the following if you suffer from heartburn:
• Lose weight
• Stay upright for 2-3 hours after eating
• Sleep with your head elevated about 6-8 inches
• Avoid food and drink that trigger your symptoms (e.g., caffeine, soda, chocolate, spicy foods)
• Wear looser clothes
• Chew sugarless gum
• Quit smoking
• Strengthen your diaphragm with abdominal breathing exercises
Clinical sources
1. NIDDK. (2019, January 16). Acid Reflux (GER & GERD) in Adults | NIDDK. National Institute of Diabetes and Digestive and Kidney Diseases. https://www.niddk.nih.gov/health-information/digestive-diseases/acid-reflux-ger-gerd-adults