Hands break cigarette in half; male healthcare provider takes a woman's blood pressure measurement with BP cuff; online doctor smiles at telehealth patient from mobile phone

Quit smoking

Ready to quit? Medication can reduce nicotine cravings and ease withdrawal while you beat your addiction for good.

Treat nicotine withdrawal with 24/7 virtual care

$29
/message visit
$49
/video visit
*Messaging is not available in some states
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
Explore ways to get care

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
*These appointments will be billed to you or your insurance
Membership
Pay-per-visit
Services
Common conditions
checkmark in a teal circle
checkmark in a teal circle
Select Rx renewal
checkmark in a teal circle
checkmark in a teal circle
Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
checkmark in a teal circle
white x in a grey circle
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
checkmark in a teal circle
checkmark in a teal circle
Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
white x in a grey circle
white x in a grey circle
Cost for on-demand virtual care
Included in the membership
$29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
checkmark in a teal circle
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Get help for smoking and other health concerns

$9

/month

$99

/year
45% savings
with Prime
calendar icon
Book same/next day in-office appointments via the app
Scheduled visits (in-office/remote) billed to your insurance separately (cost sharing applies). One Medical accepts most insurance.
For $9/month, you can
• Book same/next day appointments at offices near you with the One Medical app
• Get 24/7 on-demand virtual care via video or messaging
• Send and receive secure messages with your care team
• Easily request prescription refills and renewals

Treat nicotine withdrawal with 24/7 virtual care

$29
/message visit
$49
/video visit
*Messaging is not available in some states
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
Explore ways to get care

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
*These appointments will be billed to you or your insurance
Membership
Pay-per-visit
Services
Common conditions
checkmark in a teal circle
checkmark in a teal circle
Select Rx renewal
checkmark in a teal circle
checkmark in a teal circle
Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
checkmark in a teal circle
white x in a grey circle
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
checkmark in a teal circle
checkmark in a teal circle
Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
white x in a grey circle
white x in a grey circle
Cost for on-demand virtual care
Included in the membership
$29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
checkmark in a teal circle
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Treat nicotine withdrawal with 24/7 virtual care

$29
/message visit
$49
/video visit
*Messaging is not available in some states
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have

Get help for smoking and other health concerns

$9

/month

$99

/year
45% savings
with Prime
This benefit is exclusively for Prime members
calendar icon
Book same/next day in-office appointments via the app
Scheduled visits (in-office/remote) billed to your insurance separately (cost sharing applies). One Medical accepts most insurance.
For $9/month, you can
• Book same/next day appointments at offices near you with the One Medical app
• Get 24/7 on-demand virtual care via video or messaging
• Send and receive secure messages with your care team
• Easily request prescription refills and renewals
Amazon Clinic is now Amazon One Medical
College student studying on the floor of her dorm room takes a break to look at mobile phone

What's the best way to quit smoking?

Many studies show that the best way to stop smoking is to involve a healthcare provider. According to the research, you're more likely to quit tobacco products successfully when you do 2 types of clinical treatments at the same time:

• Drug therapy, when you use smoking cessation medications to reduce nicotine cravings, relieve the symptoms of nicotine withdrawal, and/or make smoking less pleasurable. According to the FDA, these drugs can double your chances of quitting for good.

• Behavioral counseling, which may include exploring your motivation to change, your beliefs about smoking cigarettes or e-cigarettes, and your barriers to quitting.

Is Pay-per-visit right for me?

checkmark in a teal circle
You're 18-64
checkmark in a teal circle
You're ready to quit smoking
checkmark in a teal circle
You’re not clinically depressed
checkmark in a teal circle
You don’t have chronic kidney disease (eGFR < 30)
checkmark in a teal circle
You're not pregnant

Common smoking cessation medications

Your Amazon One Medical provider will determine which (if any) smoking cessation medication is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. Choose Amazon Pharmacy for free delivery and transparent Prime pricing. The cost of your prescribed medication may be covered by health insurance.
Patch icon
Nicotine replacement therapy (NRT)
These stop smoking aids are available over the counter (OTC) and can be short-acting or long-acting.
• Gum
• Inhaler
• Lozenges
• Nasal spray
• Transdermal patch
Pill bottle icon
Prescription therapies
These oral medications can reduce tobacco dependence by blocking the pleasurable effects of nicotine.
• Bupropion (Zyban, Wellbutrin)
• Varenicline (Chantix)
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $49, a One Medical provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.

Frequently asked questions

About Amazon One Medical

What are my telehealth options for this treatment?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers two types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available for $49 in all 50 states and D.C. Message-only visits are currently available for $29 in 34 states.

To see your Pay-per-visit options, first choose your state.
Can I use my health insurance for Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Amazon One Medical Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan

• Connect with a provider if you think your treatment needs to be adjusted

• Tell a provider if you're experiencing side effects from your medication

• Tell a provider if there's an issue getting your prescription from the pharmacy

• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
What if I want to refill my medication?
If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.

There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

About smoking cessation

How can I stop smoking for good?
In addition to using the established smoking cessation therapies recommended by a licensed healthcare provider, it can help to set a quit date. Once you have this quitting smoking timeline, you can gradually lower your tobacco intake as you approach the day you smoke your final cigarette or vape. You can start drug therapy before or on this quit date.

And if you relapse, as many people do, keep trying until you've quit for good. Sometimes staying on smoking cessation medication for a few extra weeks can help you accomplish your goal.
What are the symptoms of nicotine withdrawal?
Symptoms of nicotine withdrawal may include irritability, trouble sleeping, anxiety, difficulty concentrating, restlessness, depression, and increased appetite.

(But before you decide that you don't want to deal with these symptoms, remind yourself that the side effects of smoking include lung disease, emphysema, cancer, and heart disease.)

The more dependent you are on tobacco products, the worse you're likely to feel when you quit. For example, a social smoker might not experience any physical symptoms of nicotine withdrawal, while someone who always smokes within the first 30 minutes of waking up may need extra support for the first few days or weeks.
How long does nicotine withdrawal last?
Symptoms of nicotine withdrawal tend to be worse within the first 3 days after quitting tobacco, and then go away after 3 or 4 weeks.
What can I look forward to when I quit smoking?
Ready to become a former smoker? There's a lot to motivate you. Imagine a future where you:
• Don't get winded from routine tasks like walking up stairs
• Lower your risk of cardiovascular disease, cancer, and COPD
• Are less vulnerable to infections like cold and flu
• Cough less
• Aren't one of the 480,000 Americans who die every year from smoking
How do I help someone quit smoking?
You can help someone stop smoking by first recognizing where the person is in their quitting journey. Motivation theory describes several stages a smoker needs to go through before they can make this positive change in their life:
1. Pre-contemplation stage

Not even thinking about giving up smoking, vaping, or chewing tobacco

2. Contemplation stage

Starting to consider quitting

3. Preparation stage

Actively planning to stop smoking, vaping, or chewing

4. Action stage

Actively quitting

5. Maintenance stage

Accomplished their goal
To help someone quit smoking, you can try tailoring your support to different stages. For example, someone who's not even thinking about quitting might need more information about how smoking ages the lungs and the skin. Someone who's in the preparation stage might need advice on smoking cessation medication. And someone who's in the action stage might benefit from a financial incentive, like putting $1 in the vacation savings jar for every day they don't smoke.
Can I use a transdermal nicotine patch if I have a latex allergy?
If you're allergic to latex, you can use a latex-free nicotine patch. Be sure to notify your Amazon One Medical provider of your allergy so they can prescribe the appropriate treatment.
Clinical sources
1. Joly, B., Perriot, J., d'Athis, P., Chazard, E., Brousse, G., & Quantin, C. (2017). Success rates in smoking cessation: Psychological preparation plays a critical role and interacts with other factors such as psychoactive substances. PloS one, 12(10), e0184800. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5636087/
2. Stead, L. F., Koilpillai, P., Fanshawe, T. R., & Lancaster, T. (2016). Combined pharmacotherapy and behavioural interventions for smoking cessation. The Cochrane database of systematic reviews, 3(3), CD008286. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10042551/