Pay-per-visit
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One Medical Pay-per-visit
Best for one-off telehealth visits from $29 (varies by state)
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Your account has an Amazon One Medical Membership

On-demand care for this condition is included with membership

With your membership you can:

Get 24/7 on-demand care via Video Chat or Treat Me Now
Convenient prescription refill and renewal requests
View a summary and action items after your visit, and directly message your care team
Go to One Medical
Continue without membership
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Visit with a provider for same-day genital herpes treatment

/message visit/video visit

How it works

Start a visit
Get a virtual visit at your convenience 24/7—no appointment needed.
Meet with a trusted provider
A licensed provider will assess your concerns and recommend treatment.
Get treatment
Treatment for common conditions. If needed, prescriptions are sent to your pharmacy or delivered to your door with Amazon Pharmacy.
Stay connected
Receive personalized care plan, and get continued support from providers.
Smiling One Medical provider delivers telehealth care
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What causes genital herpes?

Genital herpes is usually caused by herpes simplex virus type 2 (HSV-2), but you can also get herpes on the penis, vagina, or anus from HSV-1. This happens through oral-genital contact with someone who has oral herpes.

Is there a cure for genital herpes?

There's no cure for genital herpes, but if you experience 6 or more genital herpes outbreaks in a year, an Amazon One Medical provider may prescribe daily antiviral medication. This medication can be taken long-term to suppress the herpes virus (HSV) and help prevent outbreaks.

You can also treat an active herpes infection with a short course of antiviral medication. When taken at the start of an outbreak, antiviral drugs can reduce the severity of your symptoms, shorten your outbreak, and lower your risk of spreading the herpes simplex virus (HSV). These medications work best when taken within 3 days of your symptoms starting.

Is Pay-per-visit right for me?

You're 18-64
You have a prior diagnosis of genital herpes
You don’t have kidney problems, a seizure disorder, or an immunocompromising condition
You're not pregnant

Commonly prescribed genital herpes medications

Your Amazon One Medical provider will determine which (if any) genital herpes treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. Choose Amazon Pharmacy for free delivery and transparent Prime pricing. The cost of your prescribed medication may be covered by health insurance.
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Antiviral medications
• Acyclovir (Zovirax)
• Famciclovir (Famvir)
• Valacyclovir (Valtrex)

More care for your sexual health

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Birth control

Amazon One Medical makes it easy to get your annual prescription.
Request a birth control RX ›
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Emergency contraception

Morning-after pill taken within 5 days of unprotected sex.
Request an ella prescription ›
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Erectile dysfunction (ED)

PDE5i medication can boost your sexual confidence.
Get ED treatment ›
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Not sure where to start?

For a one-time fee of $59, a Pay-per-visit telemedicine provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.
Get urgent virtual care ›

Frequently asked questions

About Amazon One Medical

What are your telehealth options for genital herpes treatment?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.
If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.
If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*
To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.
*State availability varies by condition. Prices subject to change.
Can I use my health insurance for Amazon One Medical Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.
If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan
• Connect with a provider if you think your treatment needs to be adjusted
• Tell a provider if you're experiencing side effects from your medication
• Tell a provider if there's an issue getting your prescription from the pharmacy
• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
What if I want to refill my medication?
If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.
There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.

About genital herpes

How common is genital herpes?
According to the World Health Organization (WHO), 13% of people aged 15-49 have genital herpes. Women are almost twice as likely as men to get it. Once you're infected, the virus stays in your neurons and can be reactivated throughout your life.
How can I avoid giving genital herpes to someone else?
The most effective way to prevent the spread of genital herpes is to abstain from sexual activity. If you choose to be sexually active, make sure sexual contact includes a latex barrier like a condom or a dental dam. These precautions also reduce your risk of getting HIV, which is three times more likely to infect someone who already has HSV-2.
Your body can transmit the virus even when you're not having an outbreak. This is called "shedding." Your body sheds more virus during an outbreak, so it's best to avoid sexual contact at that time.
If your sexual partner doesn't have genital herpes, taking daily antiviral medicine can help prevent you from giving herpes to your partner, even if you don’t have symptoms.
Are there any home remedies for genital herpes?
Because recurring genital herpes outbreaks are caused by the reactivation of a virus, you can help prevent outbreaks by taking care of your immune system. Getting the recommended amounts of sleep and exercise, eating healthy food, and keeping your stress levels down can help defend your body against all kinds of illness, including HSV-2.
Clinical sources
1. World Health Organization. (2023, April 5). Herpes simplex virus. Who.int; World Health Organization: WHO. https://www.who.int/news-room/fact-sheets/detail/herpes-simplex-virus
2. Zhu, S., & Viejo-Borbolla, A. (2021). Pathogenesis and virulence of herpes simplex virus. Virulence, 12(1), 2670–2702. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8923070/
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