Pay-per-visit
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One Medical Pay-per-visit
Best for one-off telehealth visits from $29 (varies by state)
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Your account has an Amazon One Medical Membership

On-demand care for this condition is included with membership

With your membership you can:

Get 24/7 on-demand care via Video Chat or Treat Me Now
Convenient prescription refill and renewal requests
View a summary and action items after your visit, and directly message your care team
Go to One Medical
Continue without membership
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Visit with a provider for same-day COVID-19 treatment

/message visit/video visit

How it works

Start a visit
Get a virtual visit at your convenience 24/7—no appointment needed.
Meet with a trusted provider
A licensed provider will assess your concerns and recommend treatment.
Get treatment
Treatment for common conditions. If needed, prescriptions are sent to your pharmacy or delivered to your door with Amazon Pharmacy.
Stay connected
Receive personalized care plan, and get continued support from providers.
Smiling One Medical provider delivers telehealth care
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How much does Paxlovid cost?

If a healthcare provider prescribes Paxlovid and you have health insurance, the cost of your 5-day treatment will likely be covered.
If you don't have health insurance, please note that Paxlovid's out-of-pocket cost could be higher than $1,000. Patient assistance programs may be available to help pay for the medication.

Is Pay-per-visit right for me?

You're 18-64
Your symptoms started within the past 5 days and you've since tested positive* for COVID-19
Your COVID-19 symptoms are mild to moderate, like coughing or a fever under 103°F
You have risk factors that make you more vulnerable to severe illness
You don’t have elevated liver enzymes, liver cirrhosis, or severe kidney impairment (eGFR < 30mL/min)
You're not pregnant
*If you have cold or flu symptoms and test negative for COVID-19, we recommend that you start from Amazon One Medical's Cough, cold, flu, and strep throat page.

Prescription treatment for COVID-19

Your Amazon One Medical provider will determine which (if any) COVID-19 treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. The cost of your prescribed medication may be covered by health insurance.
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Paxlovid
Paxlovid is an antiviral medication prescribed to people with underlying risk factors that make them more vulnerable to becoming severely ill with COVID-19.

Conditions that can have similar symptoms

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Cough, cold, flu & strep throat

Not sure what’s causing your symptoms? Get a diagnosis—and relief.
Get cold & flu treatment ›
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Seasonal allergies

If you're sneezing and have red or itchy eyes, you might be experiencing allergic rhinitis.
Get allergy treatment ›
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Sinus infection (sinusitis)

If you have nasal congestion, facial pain, and a headache, you might have sinusitis.
Get sinus treatment ›
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $59, a Pay-per-visit telemedicine provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.
Get urgent virtual care ›

Frequently asked questions

About Amazon One Medical

What are your telehealth options for COVID-19 treatment?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.
If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.
If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*
To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.
*State availability varies by condition. Prices subject to change.
Can I use my health insurance for Amazon One Medical Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.
If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan
• Connect with a provider if you think your treatment needs to be adjusted
• Tell a provider if you're experiencing side effects from your medication
• Tell a provider if there's an issue getting your prescription from the pharmacy
• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.

About COVID-19 treatment

Can I get a COVID-19 test through Pay-per-visit?
No. COVID-19 testing isn't available through Amazon One Medical Pay-per-visit. If you think you have COVID-19, it's important to test as soon as possible. Paxlovid treatment requires a positive test result and the medication needs to be prescribed within 5 days of symptoms starting.
Your telehealth provider will accept positive test results from a rapid home test or a molecular (PCR) test. You can get a rapid, at-home COVID-19 test at brick-and-mortar pharmacies and grocery stores, or order one through any online service that offers same-day delivery.
Who can take Paxlovid?
The FDA has authorized the emergency use of nirmatrelvir-ritonavir (Paxlovid) for people who aren't seriously ill with COVID-19, but who have a higher risk of becoming seriously ill from the virus. The CDC identifies numerous risk factors that make someone eligible for Paxlovid treatment, including the following:
• Age 65 or over (if you're vaccinated against COVID-19)
• Age 50 or over (if you're not vaccinated against COVID-19)
• BMI 25 or higher (overweight or obese)
• Physical inactivity (sedentary lifestyle)
• Current use or former regular use of tobacco products
• Pregnancy or recent pregnancy (in the last 6 weeks)
You may also qualify for treatment if you have an underlying health condition, including one of the following:
• Asthma
• Cancer, HIV, or a weakened immune system
• Chronic kidney disease (with eGFR above 30mL/min)
• Chronic liver disease
• Chronic lung disease
• Cystic fibrosis
• Dementia or Alzheimer’s
• Diabetes
• Disabilities such as learning, intellectual, and developmental disabilities, spinal cord injuries, cerebral palsy, attention deficit/hyperactivity disorder (ADHD), and limitations with self-care or activities of daily living
• Heart condition like heart failure, coronary artery disease (CAD), or arrhythmia (irregular heartbeat)
• Mental health condition like depression or schizophrenia
• Sickle cell disease or thalassemia
• History of stroke, TIA, or cerebrovascular disease
• Substance use disorder (drugs or alcohol)
• Tuberculosis
What if I can't take Paxlovid?
In cases where a patient can't safely take Paxlovid, a provider may prescribe molnupiravir (Lagevrio), an alternative COVID-19 treatment.
Is it safe to take Paxlovid with my other medications?
Paxlovid is an antiviral medication that can interact with many different types of prescription drugs and over-the-counter supplements, including the following:
• Antidepressants like buproprion (Wellbutrin) and trazodone
• Antiviral medications that treat HIV
• Birth control*
• Blood thinners like warfarin (Coumadin) or rivaroxaban (Xarelto)
• Cholesterol medications like atorvastatin (Lipitor) or simvastatin (Zocor, FloLipid)
• Erectile dysfunction (ED) medications like sildenafil (Viagra)
• Heart or blood pressure medications
• Migraine medications like ergotamine
• Seizure medications like carbamezapine or phenytoin
• St. John's wort
Your Amazon One Medical provider will review your health information and let you know if you'll need to pause or adjust other therapies before you take Paxlovid.
*Paxlovid may affect how well birth control pills work. If you take hormonal birth control pills, your provider may recommend using an additional barrier method (like a condom) until after you complete a full menstrual cycle following the 5 days of Paxlovid treatment.
Clinical sources
1. CDC. (2020, February 11). Healthcare Workers. Centers for Disease Control and Prevention. https://www.cdc.gov/coronavirus/2019-ncov/hcp/clinical-care/outpatient-treatment-overview.html
2. Pfizer. (2023). Paxlovid: Highlights of prescribing information. labeling.pfizer.com/ShowLabeling.aspx?id=19599
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