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One Medical Pay-per-visit
Best for one-off telehealth visits from $29 (varies by state)
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Your account has an Amazon One Medical Membership

On-demand care for this condition is included with membership

With your membership you can:

Get 24/7 on-demand care via Video Chat or Treat Me Now
Convenient prescription refill and renewal requests
View a summary and action items after your visit, and directly message your care team
Go to One Medical
Continue without membership
Woman touches a clogged pore pimple on her cheek

Visit with a provider for same-day acne treatment

/message visit/video visit
Extra $15 off
for Prime members

Pay-per-visit Prime Member Promotion Details

Eligibility:

This Prime member promotional discount is only available on six conditions: Acne, Anti-aging, Eyelash growth, Dandruff, Eczema, and Hair Loss. In order to qualify, you must be an Amazon Prime member.

If you're entitled to receive benefits from any state or federal government healthcare program, you may not use Amazon One Medical Pay-per-visit (PPV) services and therefore are ineligible for this promotion (for more details, see Amazon One Medical PPV FAQs here: https://health.amazon.com/onemedical/help).

If you qualify for this promotional discount, there's nothing extra you need to do. We'll apply the savings for you at checkout.

Terms:

This offer is not available on all conditions, and cannot be combined with other offers. Amazon One Medical reserves the right to modify or cancel the offer at any time. Offer is non-transferable and may not be resold. If you violate these terms, the offer will be invalid. Sales tax may apply, which varies by state. Prices and conditions are subject to change; messaging-only visits not available in all states.

How it works

Start a visit
Get a virtual visit at your convenience 24/7—no appointment needed.
Meet with a trusted provider
A licensed provider will assess your concerns and recommend treatment.
Get treatment
Treatment for common conditions. If needed, prescriptions are sent to your pharmacy or delivered to your door with Amazon Pharmacy if eligible.
Stay connected
Receive personalized care plan, and get continued support from providers.
Smiling One Medical provider delivers telehealth care
Bearded man smiles into a mirror while applying acne cream to his face

What is acne?

Common acne (acne vulgaris) is a chronic skin condition that causes inflammation on areas of the body like the face, back, and chest. Why there? Because these areas tend to be rich in oil glands that can clog your pores (hair follicles), causing pimples.

Why do I get acne?

Acne can be caused by hormones, genetics, the amount of oil your skin naturally produces, and other underlying factors that are largely out of your control. Fortunately, the condition is very treatable.
The best acne treatment is the one that works for your skin type and addresses underlying causes. Healthcare providers often prescribe a combination of acne medications for the best results.

Is Pay-per-visit right for me?

You're 18-64
You're concerned about clogged pores and acne breakouts
You're not pregnant

Common acne treatments

Your Amazon One Medical provider will determine which (if any) acne treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. Choose Amazon Pharmacy for free delivery and transparent Prime pricing. The cost of your prescribed medication may be covered by health insurance.
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Topical retinoids
• Tretinoin (Retin-A) cream
• Adapalene (Differin) gel
• Tazarotene (Avage, Tazorac)
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Topical antibiotics
• Clindamycin (Cleocin)
• Erythromycin (A/T/S, EMGEL, Erygel)
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Oral antibiotics
• Doxycycline
• Minocycline
• Tetracycline
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Benzoyl peroxide
Topical antiseptic available in many forms and in combinations like benzoyl peroxide-clindamycin (BenzaClin Gel, Acanya, Neuac) and benzoyl peroxide-adapalene (Epiduo)
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Salicylic acid and azelaic acid
Skin exfoliants available in over-the-counter and prescription strength
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Hormonal agents
To treat hormonal acne in women, providers may prescribe spironolactone (Aldactone) or combined oral contraceptives*
*To be prescribed oral contraceptives for acne, you'll need to start a birth control visit

More care for your skin

Woman applies anti-wrinkle cream to her neck on teal background

Anti-aging & anti-wrinkle skin care

Prescription retinoid creams can fade acne scars and age spots.
Get anti-aging treatment ›
Woman scratches at a rash on her neck on teal background

Rash & skin infections

Connect with a provider about wrinkles and other skin issues.
Get skin treatment ›
Woman touches the rosacea rash on her cheek on teal background

Rosacea

Rosacea can cause skin redness as well as pus-filled bumps.
Get rosacea treatment ›
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $59, a Pay-per-visit telemedicine provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.
Get urgent virtual care ›

Frequently asked questions

About Amazon One Medical

What are your telehealth options for acne treatment?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.
If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care via the One Medical app at no extra cost, no matter where you live in the United States.
If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*
To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.
*State availability varies by condition. Prices subject to change.
Can I use my health insurance for Amazon One Medical Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.
If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan
• Connect with a provider if you think your treatment needs to be adjusted
• Tell a provider if you're experiencing side effects from your medication
• Tell a provider if there's an issue getting your prescription from the pharmacy
• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
What if I want to refill my medication?
If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.
There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.

About acne

What can I do to improve my self-esteem while getting acne treatment?
It may take time to find the right combination of acne medications for your skin, but while you're waiting for these clinically-proven acne treatments to work, you can remind yourself of the following:
• Acne isn't your fault. It doesn't mean that you're unclean or unhealthy. Acne is a chronic skin condition that's largely inherited. If your parents had acne, you're more likely to have acne.
• Acne affects all ages, not just teens. And it's the #1 reason that Americans visit the dermatologist. You are not alone.
If you're struggling emotionally as you and your provider evaluate the best acne medications for your unique skin profile, don't hesitate to reach out to a mental health counselor or a therapist. It's normal for heightened self-consciousness to lead to feelings of depression or social anxiety. A therapist can help you build strategies to work through your distress.
Acne vs. pimples: What's the difference?
A pimple is a general term for a clogged hair follicle (pore), which is also known as a comedone. There are a few different types of pimple, and they don't all mean you have acne:
• Blackheads: small, inflamed bumps with a black tip, also known as open comedones
• Whiteheads/pustules: small, inflamed bumps with a pus-filled tip, also known as closed comedones
• Papules: small, inflamed bumps that don't have a pus-filled tip
• Nodules: large (5mm+), inflamed lesions that are deeper than papules or pustules
• Cysts: a more severe form of nodule that often leads to acne scars
Can I get a prescription for isotretinoin (Accutane) through Amazon One Medical Pay-per-visit?
No. You'll need to see a primary care provider for guidance on taking isotretinoin (Accutane). Prescriptions for this medication may require lab testing and follow-up care.
If you have severe acne that hasn't responded to the most aggressive treatments, a telehealth visit isn't the most appropriate care option for you.
Can I get a prescription for tretinoin (Retin-A) even if I don't have acne?
Tretinoin is a common acne treatment that's also FDA-approved for treating the signs of aging. If you're most concerned about dark spots, acne scars, hyperpigmentation, general skin firmness or texture, or fine lines and wrinkles, this isn't the most appropriate type of treatment for you. We recommend that you start from Amazon One Medical's Anti-aging and anti-wrinkle skin care page.
Can I get treatment for hidradenitis suppurativa (HS) through Pay-per-visit?
No. If you have hidradenitis suppurativa (HS), a chronic inflammatory skin condition characterized by painful lesions in areas where the skin rubs together, you'll need to see a primary care provider for in-person care.
Clinical sources
1. Heng, A. H. S., & Chew, F. T. (2020). Systematic review of the epidemiology of acne vulgaris. Scientific reports, 10(1), 5754.
2. Oge', L. K., Broussard, A., & Marshall, M. D. (2019). Acne Vulgaris: Diagnosis and Treatment. American family physician, 100(8), 475–484.
3. Zaenglein, A. L., Pathy, A. L., Schlosser, B. J., Alikhan, A., Baldwin, H. E., Berson, D. S., Bowe, W. P., Graber, E. M., Harper, J. C., Kang, S., Keri, J. E., Leyden, J. J., Reynolds, R. V., Silverberg, N. B., Stein Gold, L. F., Tollefson, M. M., Weiss, J. S., Dolan, N. C., Sagan, A. A., Stern, M., … Bhushan, R. (2016). Guidelines of care for the management of acne vulgaris. Journal of the American Academy of Dermatology, 74(5), 945–73.e33.
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