Visit with a provider for same-day acne treatment

Question 1

What are your telehealth options for acne treatment?

Answer

Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*

To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.

*State availability varies by condition. Prices subject to change.

Question 2

Can I use my health insurance for Amazon One Medical Pay-per-visit?

Answer

Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.

Question 3

What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?

Answer

If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.

Question 4

Can I communicate with a provider after I get my Pay-per-visit treatment plan?

Answer

Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:

• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan

• Connect with a provider if you think your treatment needs to be adjusted

• Tell a provider if you're experiencing side effects from your medication

• Tell a provider if there's an issue getting your prescription from the pharmacy

• Let the One Medical care team know that you're feeling better

Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.

Question 5

What if I want to refill my medication?

Answer

If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.

There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.

Question 6

How does Amazon One Medical protect my health information?

Answer

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

Question 7

What can I do to improve my self-esteem while getting acne treatment?

Answer

It may take time to find the right combination of acne medications for your skin, but while you're waiting for these clinically-proven acne treatments to work, you can remind yourself of the following:

• Acne isn't your fault. It doesn't mean that you're unclean or unhealthy. Acne is a chronic skin condition that's largely inherited. If your parents had acne, you're more likely to have acne.

• Acne affects all ages, not just teens. And it's the #1 reason that Americans visit the dermatologist. You are not alone.

If you're struggling emotionally as you and your provider evaluate the best acne medications for your unique skin profile, don't hesitate to reach out to a mental health counselor or a therapist. It's normal for heightened self-consciousness to lead to feelings of depression or social anxiety. A therapist can help you build strategies to work through your distress.

Question 8

Can I get a prescription for isotretinoin (Accutane) through Amazon One Medical Pay-per-visit?

Answer

No. You'll need to see a primary care provider for guidance on taking isotretinoin (Accutane). Prescriptions for this medication may require lab testing and follow-up care.

If you have severe acne that hasn't responded to the most aggressive treatments, a telehealth visit isn't the most appropriate care option for you.

Question 9

Can I get a prescription for tretinoin (Retin-A) even if I don't have acne?

Answer

Tretinoin is a common acne treatment that's also FDA-approved for treating the signs of aging. If you're most concerned about dark spots, acne scars, hyperpigmentation, general skin firmness or texture, or fine lines and wrinkles, this isn't the most appropriate type of treatment for you. We recommend that you start from Amazon One Medical's Anti-aging and anti-wrinkle skin care page.

Question 10

Can I get treatment for hidradenitis suppurativa (HS) through Pay-per-visit?

Answer

No. If you have hidradenitis suppurativa (HS), a chronic inflammatory skin condition characterized by painful lesions in areas where the skin rubs together, you'll need to see a primary care provider for in-person care.

Question 11

Clinical sources

Answer

1. Heng, A. H. S., & Chew, F. T. (2020). Systematic review of the epidemiology of acne vulgaris. Scientific reports, 10(1), 5754. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7113252/

2. Oge', L. K., Broussard, A., & Marshall, M. D. (2019). Acne Vulgaris: Diagnosis and Treatment. American family physician, 100(8), 475–484. Retrieved from https://www.aafp.org/pubs/afp/issues/2019/1015/p475.html

3. Zaenglein, A. L., Pathy, A. L., Schlosser, B. J., Alikhan, A., Baldwin, H. E., Berson, D. S., Bowe, W. P., Graber, E. M., Harper, J. C., Kang, S., Keri, J. E., Leyden, J. J., Reynolds, R. V., Silverberg, N. B., Stein Gold, L. F., Tollefson, M. M., Weiss, J. S., Dolan, N. C., Sagan, A. A., Stern, M., … Bhushan, R. (2016). Guidelines of care for the management of acne vulgaris. Journal of the American Academy of Dermatology, 74(5), 945–73.e33. Retrieved from https://www.jaad.org/article/S0190-9622(15)02614-6/fulltext

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Visit with a provider for same-day acne treatment

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