Your account has an Amazon One Medical Membership

On-demand care for this condition is included with membership

With your membership you can:

Get 24/7 on-demand care via Video Chat or Treat Me Now
Convenient prescription refill and renewal requests
View a summary and action items after your visit, and directly message your care team
Go to One Medical
Continue without membership
Man scratches at dandruff flakes on his scalp; male healthcare provider takes a woman's blood pressure measurement with BP cuff; online doctor smiles at telehealth patient from mobile phone

Dandruff treatment

Is your scalp still flaky, dry, or itchy after using drugstore shampoo? Prescription medication can relieve stubborn dandruff symptoms.

Quickly treat dandruff with 24/7 virtual care

From 
$29
/message visit
$49
/video visit
Prices vary by condition. Prices subject to change. Messaging is not available in some states.
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered by Amazon Pharmacy
3. You have 14 days to follow up with the provider on any questions you may have
Explore ways to get care
Compare

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
*These appointments will be billed to you or your insurance
Membership
Pay-per-visit
Services
Common conditions
checkmark in a teal circle
checkmark in a teal circle
Select Rx renewal
checkmark in a teal circle
checkmark in a teal circle
Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
checkmark in a teal circle
white x in a grey circle
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
checkmark in a teal circle
checkmark in a teal circle
Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
white x in a grey circle
white x in a grey circle
Cost for on-demand virtual care
Included in the membership
From $29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
checkmark in a teal circle
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Same/next-day office appointments, complemented by 24/7 virtual care

In-office and scheduled remote visits are best for ongoing care with a primary care provider, and are billed to you or your insurance (deductibles and copays apply, depending on your insurance plan). Costs are not included in the membership.

$99

/year
Up to
50% savings
with Prime
Join One Medical, $99/year with Prime
This benefit is exclusively for Prime members
Start your 30-day free Prime membership trial
Purchase a One Medical membership at full price from One Medical’s website.
For $99/year, you can
Complement scheduled in-office visits with 24/7 on-demand video chat or messaging
For health issues that need further diagnosis or on-going primary care, your provider may recommend scheduling an in-office or remote visit with One Medical (or provider of your choice) that are billed to you or your insurance.
Start new chats with your care team, anytime, anywhere in the U.S.
Easily request new prescriptions and renewals
Learn more about Membership

Quickly treat dandruff with 24/7 virtual care

From 
$29
/message visit
$49
/video visit
Prices vary by condition. Prices subject to change. Messaging is not available in some states.
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
Explore ways to get care
Compare

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
*These appointments will be billed to you or your insurance
Membership
Pay-per-visit
Services
Common conditions
checkmark in a teal circle
checkmark in a teal circle
Select Rx renewal
checkmark in a teal circle
checkmark in a teal circle
Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
checkmark in a teal circle
white x in a grey circle
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
checkmark in a teal circle
checkmark in a teal circle
Payment
Membership fee
$9/mo or $99/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
white x in a grey circle
white x in a grey circle
Cost for on-demand virtual care
Included in the membership
From $29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
checkmark in a teal circle
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Quickly treat dandruff with 24/7 virtual care

From 
$29
/message visit
$49
/video visit
Prices vary by condition. Prices subject to change. Messaging is not available in some states.
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have

Same/next-day office appointments, complemented by 24/7 virtual care

In-office and scheduled remote visits are best for ongoing care with a primary care provider, and are billed to you or your insurance (deductibles and copays apply, depending on your insurance plan). Costs are not included in the membership.

$99

/year
Up to
50% savings
with Prime
This benefit is exclusively for Prime members
Sign in
For $99/year, you can
Complement scheduled in-office visits with 24/7 on-demand video chat or messaging
For health issues that need further diagnosis or on-going primary care, your provider may recommend scheduling an in-office or remote visit with One Medical (or provider of your choice) that are billed to you or your insurance.
Start new chats with your care team, anytime, anywhere in the U.S.
Easily request new prescriptions and renewals
Learn more about Membership
Middle-aged man in wheelchair types on laptop computer in coffee shop

What's the difference between prescription and over-the-counter (OTC) dry scalp treatments?

OTC dry scalp treatments contain active ingredients that can help control mild dandruff. But for moderate to severe dandruff, healthcare providers may prescribe stronger medications that can help control more stubborn symptoms. When used regularly, these treatments can help prevent relapse.
Could you benefit from prescription dandruff treatment? It depends on your symptoms.
Mild dandruff symptoms: Skin flaking and shedding without inflammation
Moderate to severe dandruff symptoms: Skin scaling, inflammation, and itching

Is Pay-per-visit right for me?

You're 18-64
Your scalp is flaky, dry, or itchy
You don’t have sores or lesions on your scalp
You're not pregnant

Common dandruff treatments

Your Amazon One Medical provider will determine which (if any) dandruff treatment is medically appropriate for you based on your symptoms and health history. If you're prescribed medication, pick it up at a pharmacy of your choice. Choose Amazon Pharmacy for free delivery and transparent Prime pricing. The cost of your prescribed medication may be covered by health insurance.
Shampoo bottle icon
Prescription dandruff treatments
These stronger antifungal formulations can help manage moderate to severe dandruff symptoms.
• Ketoconazole 2% shampoo, foam, or gel
• Ciclopirox 1% shampoo (Loprox)
• Ciclopirox .77% gel
Shampoo bottle icon
OTC medicated dandruff shampoos
These shampoos can target scaly skin cells and the fungi that cause dandruff with a variety of active ingredients.
• Coal tar (Neutrogena T-Gel)
• Ketoconazole 1% (Nizoral)
• Selenium sulfide (Selsun Blue, Head & Shoulders Clinical Strength)
• Sulfur (Sulfur8 Medicated)
• Zinc pyrithione (Head & Shoulders, Zincon)
Shampoo bottle icon
Prescription anti-inflammatory treatments
Corticosteroids of low- to mid-potency can be prescribed as short-term scalp treatments.
• Clobetasol shampoo
• Hydrocortisone 1% cream

More care for your skin

Woman touches a pimple on her cheek on teal background

Acne

Breakouts can be even more distressing for adults than for teens.
Get clinical acne treatment ›
Woman holds her bare feet with toes pointed up on teal background

Athlete's foot

Prescription antifungal creams can relieve scaly, itchy skin.
Get athlete's foot treatment ›
Woman scratches at a rash on her neck on teal background

Rash & skin infections

Connect face-to-face with a healthcare provider about dandruff and other skin issues.
Get skin treatment ›
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $49, a Pay-per-visit telemedicine provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.
Get urgent virtual care ›

Frequently asked questions

About Amazon One Medical

What are your telehealth options for dandruff treatment?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.
If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.
If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*
To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.
*State availability varies by condition. Prices subject to change.
Can I use my health insurance for Amazon One Medical Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.
If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan
• Connect with a provider if you think your treatment needs to be adjusted
• Tell a provider if you're experiencing side effects from your medication
• Tell a provider if there's an issue getting your prescription from the pharmacy
• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
What if I want to refill my medication?
If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.
There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.

About dandruff

What is dandruff?
Dandruff, also called seborrheic dermatitis (SD) of the scalp, is a common condition that causes skin symptoms like flaking and itching. This skin shedding can be more noticeable on darker clothes and has the potential to cause embarrassment or distress.
While dandruff is restricted to the scalp, seborrheic dermatitis can also affect other areas of the body.
What causes dandruff?
Among other factors, dandruff is caused by sebaceous gland activity and opportunistic fungi called Malassezia. These fungi tend to colonize areas of skin that are high in oil (sebum), like the scalp, face, and upper body. Anti-dandruff shampoos like Nizoral work by preventing these fungi from growing on the scalp.
There's no cure for dandruff, but it's very treatable, and its symptoms tend to improve in warmer months.
Clinical sources
1. Borda, L. J., & Wikramanayake, T. C. (2015). Seborrheic Dermatitis and Dandruff: A Comprehensive Review. Journal of clinical and investigative dermatology, 3(2), 10.13188/2373-1044.1000019. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4852869/
2. Dall'Oglio, F., Nasca, M. R., Gerbino, C., & Micali, G. (2022). An Overview of the Diagnosis and Management of Seborrheic Dermatitis. Clinical, cosmetic and investigational dermatology, 15, 1537–1548. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC9365318/
See all Amazon One Medical FAQs
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