Visit with a provider for same-day rash & skin infection treatment

Question 1

What are your telehealth options for rash and skin infection treatment?

Answer

Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*

To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.

*State availability varies by condition. Prices subject to change.

Question 2

Can I use my health insurance for Amazon One Medical Pay-per-visit?

Answer

Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.

Question 3

What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?

Answer

If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.

Question 4

Can I communicate with a provider after I get my Pay-per-visit treatment plan?

Answer

Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:

• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan

• Connect with a provider if you think your treatment needs to be adjusted

• Tell a provider if you're experiencing side effects from your medication

• Tell a provider if there's an issue getting your prescription from the pharmacy

• Let the One Medical care team know that you're feeling better

Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.

Question 5

What if I want to refill my medication?

Answer

If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.

There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.

Question 6

How does Amazon One Medical protect my health information?

Answer

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

Question 7

What kind of telehealth visits can my child have through Pay-per-visit?

Answer

At this time, parents and legal guardians can start telemedicine visits through Amazon One Medical Pay-per-visit for their children aged 2 through 11 years old for 2 health conditions: pink eye (conjunctivitis) and rash & skin infections.

Question 8

Do I have to be the parent or guardian of the child seeking care?

Answer

Yes. A parent or legal guardian must initiate the child's care and be present during the visit.

Question 9

What type of healthcare provider will treat my child through Pay-per-visit?

Answer

Children are treated by board-certified family practice physicians or licensed family nurse practitioners (FNPs). You'll be able to see the credentials of your child's provider during the visit.

Question 10

Can I get a doctor's note for my child?

Answer

Yes. After your child completes their virtual visit, their provider can write excused absence notes, back-to-school notes, and no-play notes for sports or other activities if medically appropriate.

Question 11

When should I take my child to the doctor for a rash or skin infection?

Answer

If your child is experiencing any of the following, please go to the nearest emergency room (ER) or urgent care clinic. These symptoms indicate that your child should be seen by an in-person healthcare provider as soon as possible.

• Breathing quickly (fast heart rate) or trouble breathing

• Difficulty swallowing

• Swollen lips or tongue

• Temperature of 102°F or higher or chills

• Nausea and/or vomiting

• Abdominal pain

• Joint pain or swelling

• Rash with red streaks that's warm to the touch

• Rash that doesn't fade (blanche) under pressure

In addition, your child will need in-person care if they have any of the following:

• Thermal burn, chemical burn, or second-degree sunburn

• Open wound from an animal or human bite, puncture wound, or recent surgery

• Skin reaction after starting a new food or medication (excluding recent vaccines)

• Symptoms inside their mouth

• Symptoms in sensitive areas like the genitals or buttocks in children older than 4 years old

• Skin abscess

• Ear pain or pressure

• Bites from venomous spiders

• Blistering, peeling, or shedding skin

• Severe diaper rash

• Purple or blood-like rash

Question 12

What areas of the body might be limited for treatment through Pay-per-visit?

Answer

Eyes

If you're experiencing eye symptoms like vision changes, light sensitivity, pain or tenderness, or severe redness, a telehealth provider won't be able to treat your eye area. You may need immediate medical attention from an in-person healthcare provider. Eye trauma, pain, and vision changes should be monitored closely to prevent lasting damage.

Face

If you're experiencing an allergic reaction like hives, shingles (painful rash), or psoriasis (red, scaly, itchy patches) on your face, you'll need to see a primary care provider for an in-person evaluation.

Sensitive areas of the body

Symptoms in sensitive areas cannot be shown to your telehealth provider. If you have new genital, anal, or breast symptoms, you'll need to see a primary care provider for an in-person evaluation.

If you've already been diagnosed with a genital infection like genital herpes or genital warts (HPV), or if you have a condition like mastitis (breast inflammation due to breastfeeding) that may not require a visual examination, then you're eligible for treatment today.

Nails

If you have symptoms of a nail fungus like a discolored nail, we recommend that you see a primary care provider for your treatment. Although fingernail and toenail fungus can sometimes be treated with topical antifungal medications like efinaconazole (Jublia), nails usually respond better to oral antifungal medications, which require follow-up tests to monitor liver function.

Scalp

Female hair loss and hair loss that extends over half of the scalp aren't treated through Pay-per-visit at this time. They require lab testing to determine the cause of the hair loss.

Question 13

Can I get treated for a tick bite through Pay-per-visit?

Answer

We understand that tick bites can be concerning due to the risk of tickborne illnesses like Lyme disease. We don't recommend seeking treatment for a tick bite unless the tick has been attached for at least 36 hours. (The longer a tick is attached, the higher the risk of disease transmission.) At this point the tick will typically be engorged with blood. Make sure you completely remove the tick from your skin with tweezers as soon as possible, then thoroughly clean the area with soap and water.

For 30 days following the bite, we also recommend monitoring for symptoms like a skin rash, fever/chills, swollen lymph nodes, and joint pain, especially if you live in a part of the country where tickborne illnesses are more common.

Question 14

How do you recognize the signs of anaphylactic shock?

Answer

Someone with anaphylaxis might have a mild allergic reaction that rapidly gets worse, typically affecting their breathing. Most deaths from anaphylactic shock occur within the first hour. Multi-organ symptoms can include one or a combination of the following:

• Difficulty breathing

• Hives (skin rash with itchy bumps)

• Skin itching or flushing

• Swelling of the tongue, lips, or uvula

• Swelling or tightness in the throat

• Feeling like you have a "lump" in your throat

• Sudden persistent cough or throat clearing

• Wheezing

• Abdominal cramps or vomiting

• Incontinence

• Low blood pressure (systolic BP lower than 90 or at least 30% lower than usual)*

If you’re experiencing symptoms of anaphylactic shock, please call 911 or go to an emergency room (ER) as soon as possible.

*Low blood pressure (hypotension) can sometimes be the sole symptom of anaphylactic shock.

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Visit with a provider for same-day rash & skin infection treatment

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