Amazon One Medical is a modern approach to medical care—allowing people to get care on their terms, on their schedule. One Medical members receive ongoing support for their healthcare needs, using the One Medical app to book in-office doctors’ appointments at locations near them, and to request 24/7 on-demand virtual care at no extra cost. Amazon One Medical On-Demand Care (formerly Pay-per-visit) gives Amazon customers the option to seek out one-time virtual care for 30+ common conditions.
Feeling better starts wherever you are
Day or night, you can request one-time virtual care from One Medical to find treatment for your condition.
Get trusted care for
your child
Connect with family care providers for secure telehealth treatment for children ages 2-11.* No waiting rooms, no hassle.
*Care is managed by parents and legal guardians
Lifestyle medications—affordable, fast, delivered to your door.
Prime members who choose Amazon Pharmacy pay a low, upfront price for treatment with fast, free medication delivery.
Prescriber determines eligibility. Final price varies based on treatment type, medication (if prescribed), and payment method.
Choose a condition to get started
What would you like help with?
How On-Demand Care works
Answer some questions
Choose a condition you need help with, answer some questions, and connect with a provider through direct message or video.
Get a care summary
Your provider will determine what's medically appropriate for you and send any prescriptions to a pharmacy of your choice.
14 days to follow up
You'll have unlimited follow-up messaging with your provider for 14 days after you receive your care summary.
Frequently asked questions
What is Amazon One Medical?
Does Amazon One Medical take insurance?
While Amazon One Medical does not accept health insurance for On-Demand Care (formerly Pay-per-visit), including Direct Message Care and Video Care, Amazon One Medical does accept health insurance for Scheduled Visits, including In-Person Visits and Video Visits, which are billed to your insurance with copays and deductibles applying.
If you use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services.
What kind of treatments can I request for my child through Amazon One Medical On-Demand Care (formerly Pay-per-visit)?
At this time, parents and legal guardians can request treatments through On-Demand Care for their children aged 2 through 11 years old for the following health conditions:
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.
