Eczema Treatment & Symptoms

Frequently asked questions

About Amazon One Medical

What are your telehealth options for eczema treatment?

Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available from $49 in all 50 states and D.C. Message-only visits are available from $29 in 36+ states.*

To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.

*State availability varies by condition. Prices subject to change.

Can I use my health insurance for Amazon One Medical Pay-per-visit?

Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.

What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?

If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.

Can I communicate with a provider after I get my Pay-per-visit treatment plan?

Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:

• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan

• Connect with a provider if you think your treatment needs to be adjusted

• Tell a provider if you're experiencing side effects from your medication

• Tell a provider if there's an issue getting your prescription from the pharmacy

• Let the One Medical care team know that you're feeling better

Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.

What if I want to refill my medication?

If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.

There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.

How does Amazon One Medical protect my health information?

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

About eczema

What are the best eczema skin care habits?

Although everyone’s skin is different, the National Eczema Association recommends the following practices to help manage eczema and prevent flare-ups:

• Moisturize twice daily

• Use clinician-approved eczema treatments as needed for maintenance

• Work on managing stress, which can trigger eczema symptoms

Bathing

• After a daily bath or shower in lukewarm water, take the next 3 minutes to apply any prescription eczema creams to your damp skin, followed by lotion with a high oil content to help seal in moisture.

• Soak in a diluted bleach bath for 10 minutes twice weekly (or more frequently if your eczema is severe). Bleach baths should have a ratio of 1/4 to 1/2 cup of bleach per full bathtub of water. Be sure to rinse off the bleach solution, then moisturize your skin right away.

Are people with eczema more likely to experience other atopic diseases?

Eczema, asthma, and allergic rhinitis are all atopic diseases, meaning they're caused by an exaggerated and inappropriate immune response to a perceived threat. Essentially, your body's immune system recognizes a harmless substance (an antigen) as an enemy and launches a counterattack, leading to inflammation.

• Eczema (atopic dermatitis): Skin inflammation caused by dysregulation of the skin's barrier function

• Asthma: Bronchoconstriction caused by hyperresponsive airways

• Allergic rhinitis (AR): Nasal inflammation caused by sensitization to aeroallergens

These 3 conditions are often linked across the lifespan, with childhood eczema sometimes leading to allergic rhinitis and asthma in a process called the atopic march.

Did you know?

• Up to 80% of children with asthma are later diagnosed with asthma and/or allergic rhinitis

• Up to 40% of people with allergic rhinitis also have asthma

• Up to 50% of people with asthma also have allergic rhinitis

There's no clear consensus on what causes these atopic diseases, though experts know that our environment is at least partially responsible. Factors like diet, hygiene, infections, and air pollution have all been implicated in the atopic triad.

Clinical sources

1. Hill, D. A., & Spergel, J. M. (2018). The atopic march: Critical evidence and clinical relevance. Annals of allergy, asthma & immunology : official publication of the American College of Allergy, Asthma, & Immunology, 120(2), 131–137. Retrieved from https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5806141/

2. National Eczema Association. (2013). National Eczema Association. https://nationaleczema.org/

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Pay-per-visit

Same/next-day office appointments, complemented by 24/7 virtual care

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Quickly treat eczema with 24/7 virtual care

Pay-per-visit New Customer Promotion Details

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Membership

Pay-per-visit

Quickly treat eczema with 24/7 virtual care

Pay-per-visit New Customer Promotion Details

Eligibility:

Terms:

Same/next-day office appointments, complemented by 24/7 virtual care

$99

What causes eczema symptoms?

How do you treat eczema flare-ups?

Is Pay-per-visit right for me?

Common eczema treatments

More care for your skin

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Frequently asked questions

About Amazon One Medical

About eczema