Get pink eye treatment and medicine online

If you're an Amazon One Medical member, 24/7 On-Demand Care is included in your membership. On-Demand Care has two telehealth pathways: Direct Message Care connects you to a provider through async messaging, and Video Care connects you to a provider in real time.

If you're an Amazon One Medical member and you live in a state where One Medical has offices, you can also get medical treatment through In-Person Visits or Scheduled Video Visits, both billable to you or your health insurance.

If you're not an Amazon One Medical member, you can still get 24/7 On-Demand Care for 30+ common health conditions by paying as you go for online treatment. To see the Direct Message Care and Video Care options where you live, get started from a condition detail page and choose your state.

Amazon One Medical doesn't accept health insurance for On-Demand Care, its 24/7 telehealth service. If you were charged for treatment as a non-member, you can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for treatment.

We do our best to make sure you’re eligible for online treatment before you connect with a provider. When you request On-Demand Care, your health intake helps us understand whether you can be treated virtually, or if you'll need to be seen in person for more closely managed care. If your answers indicate that we can't treat you through our service, we'll let you know why, then recommend next steps so you can find the care you need.

Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

At this time, parents and legal guardians can request treatments for their children aged 2 through 11 years old for the following health conditions through Amazon One Medical On-Demand Care (formerly Pay-per-visit):

If your child has bacterial pink eye, they may experience eye redness as well as yellow or green eye discharge in both eyes. This thick discharge may cause your child's eyelids to stick together while they're sleeping. Bacterial conjunctivitis is typically treated with antibiotic eye drops.

If your child has viral pink eye, they may experience common cold symptoms like a fever or sore throat around the same time as the eye redness. Their eye discharge will typically be watery. Children may find relief from viral pink eye symptoms like a burning sensation with cool compresses and artificial tears.

Because pink eye is highly contagious, healthcare providers typically recommend that children stay home from school or daycare for 24 hours after they've been treated.

Pink eye can be infectious or noninfectious. If you have bacterial or viral pink eye, your infection can spread to someone else. If you have allergic pink eye, you can't infect someone else.

Your eye symptoms can help determine what kind of conjunctivitis you have:

Though conjunctivitis (inflammation of the conjunctiva) is the most common cause of eye redness and discharge, multiple conditions can cause red or pink eyes, including the following:

If you sense a foreign body in your eye, can't keep your eye open, have had recent eye trauma, experience vision changes, develop light sensitivity, or have severe eye pain, telehealth isn't the most appropriate option for you. You'll need to see a primary care provider for an in-person evaluation as soon as possible.