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One Medical Pay-per-visit
Best for one-off telehealth visits from $29 (varies by state)
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Your account has an Amazon One Medical Membership

On-demand care for this condition is included with membership

With your membership you can:

Get 24/7 on-demand care via Video Chat or Treat Me Now
Convenient prescription refill and renewal requests
View a summary and action items after your visit, and directly message your care team
Go to One Medical
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Woman applies eye drops to eye, hands over pelvic area; young mom completes pediatric pink eye telehealth visit with her young daughter sitting in her lap; online doctor smiles at telehealth patient from mobile phone

Pink eye (conjunctivitis) treatment

Experiencing uncomfortable eye symptoms like redness and discharge? Get relief with a pink eye telehealth visit.

Quickly treat pink eye with 24/7 virtual care

From 
$39 /message visit
$49 /video visit
Prices vary by condition. Prices subject to change. Messaging is not available in some states.
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered by Amazon Pharmacy
3. You have 14 days to follow up with the provider on any questions you may have
Young woman with glasses and freckles stands in natural light, looking at her mobile phone

What is pink eye?

Pink eye (conjunctivitis) is the infection or inflammation of the conjunctiva, the clear tissue that covers the surface of the eye.
In adults, pink eye symptoms are usually caused by a virus. In children, pink eye symptoms are usually caused by bacteria. Pink eye symptoms can also be caused by allergies or environmental irritants.

What are pink eye symptoms?

•
Redness
•
Clear or gunky eye drainage
•
Irritation or burning
•
Itchiness

Can I get pink eye treatment for a child through Pay-per-visit?

Yes, Pay-per-visit offers pink eye care to children.
Your child must be between the ages of 2 and 11 years old
You are a parent or legal guardian who can manage care for the child
Red-headed child embraces her mother

Is Pay-per-visit right for me?

•
You’re 18-64
•
Your child is 2-11
No urgent symptoms like eye pain or vision changes
No trauma to the eye or debris stuck in the eye
Eye symptoms for fewer than 7 days if a minor, or 14 days if an adult

Common pink eye medications

Your or your child's Amazon One Medical provider will determine which (if any) pink eye treatment is medically appropriate based on symptoms and health history. Pick up any prescribed medications at a pharmacy of your choice. The cost of any prescribed medication may be covered by health insurance.
Eye drop icon
FOR ALLERGIC PINK EYE
Allergy eye drops
• Azelastine (Optivar)
• Epinastine (Elestat)
• Naphcon A
• Opcon-A
• Olopatadine (Pataday)
Eye drop icon
FOR BACTERIAL PINK EYE
Antibiotic eye drops or ointments
• Ciprofloxacin
• Erythromycin
• Ofloxacin
• Polymyxin B - trimethoprim
Eye drop icon
TO RELIEVE DISCOMFORT
Drops for dry eyes
• Refresh Tears
• Systane
Online doctor smiles at telehealth patient from mobile phone

Not sure where to start?

For a one-time fee of $59, a Pay-per-visit telemedicine provider can diagnose and treat common health complaints, renew prescriptions, and answer your questions in real time. Restrictions apply.
Get urgent virtual care ›

Frequently asked questions

About Amazon One Medical

What are your telehealth options for pink eye treatment?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.
If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.
If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available for $49 in all 50 states and D.C. Message-only visits are available for $29 in 36+ states.*
To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.
*State availability varies by condition. Prices subject to change.
Can I use my health insurance for Amazon One Medical Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.
If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan
• Connect with a provider if you think your treatment needs to be adjusted
• Tell a provider if you're experiencing side effects from your medication
• Tell a provider if there's an issue getting your prescription from the pharmacy
• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.
We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.
Amazon does not sell customers’ personal information, including PHI.

About care for children

What kind of telehealth visits can my child have through Pay-per-visit?
At this time, parents and legal guardians can start telemedicine visits through Amazon One Medical Pay-per-visit for their children aged 2 through 11 years old for 2 health conditions: pink eye (conjunctivitis) and rash & skin infections.
Do I have to be the parent or guardian of the child seeking care?
Yes. A parent or legal guardian must initiate the child's care and be present during the visit.
What type of healthcare provider will treat my child through Pay-per-visit?
Children are treated by board-certified family practice physicians or licensed family nurse practitioners (FNPs). You'll be able to see the credentials of your child's provider during the visit.
How can I tell if my child has pink eye?
If your child has bacterial pink eye, they may experience eye redness as well as yellow or green eye discharge in both eyes. This thick discharge may cause your child's eyelids to stick together while they're sleeping. Bacterial conjunctivitis is typically treated with antibiotic eye drops.
If your child has viral pink eye, they may experience common cold symptoms like a fever or sore throat around the same time as the eye redness. Their eye discharge will typically be watery. Children may find relief from viral pink eye symptoms like a burning sensation with cool compresses and artificial tears.
If your child has allergic pink eye, they may experience eye symptoms similar to viral pink eye, but one or both eyes will typically be itchy as well. Children may find relief from their symptoms with an eye lubricant or antihistamines.
When can my child return to school or daycare after having pink eye?
Because pink eye is highly contagious, healthcare providers typically recommend that children stay home from school or daycare for 24 hours after they've been treated.
Washing hands frequently, avoiding touching the eyes, and avoiding sharing linens and towels can also help prevent spread of infection.
Can I get a doctor's note for my child?
Yes. After your child completes their virtual visit, their provider can write excused absence notes, back-to-school notes, and no-play notes for sports or other activities if medically appropriate.
Do kids eye infections go away on their own?
Childhood eye infections typically go away on their own within about a week. If your child has viral conjunctivitis, they may still experience lingering symptoms like morning crusting for 2 weeks.
When should I take my child to the doctor for an eye infection?
If your child has had pink eye symptoms for longer than a week, they should be seen by a primary care provider for an in-person evaluation. They should also be seen in person if they're still experiencing symptoms after 3 days of treatment with antibiotic eye drops, or if they have recurrent eye infections.
If your child is experiencing any of the following, please go to the nearest emergency room (ER) or urgent care clinic. These symptoms indicate that your child should be seen by an in-person healthcare provider as soon as possible.
• They recently injured their eye
• They could have something stuck in their eye
• They can't open their eye due to swelling or pain
• Their eye was exposed to a chemical or harmful household product
• They're experiencing severe eye pain or significant pain with eye movement
• Their appetite or behavior has recently changed significantly
• Their eye is actively bleeding or blood is pooled in their eye
• They're experiencing vision changes
• They have a fever of 102°F or higher
• They have a gray/white spot or sore on the lens of their eye (cornea)
• They have a headache

About pink eye treatment

How do I know what kind of pink eye I have?
Your eye symptoms can help determine what kind of conjunctivitis you have:
• Allergic conjunctivitis: Redness, itchiness, and watery discharge in both eyes
• Bacterial conjunctivitis: Redness and thick discharge, usually in one eye
• Viral conjunctivitis: Redness, a gritty or sandy sensation, and watery discharge in one eye, usually followed by the other eye within 2 days. Viral pink eye is often preceded by mild cold or flu symptoms from a common adenovirus. Most adult cases of conjunctivitis are viral.
It's important for a provider to know what's causing your pink eye so they can prescribe the right conjunctivitis treatment and help relieve your eye symptoms.
What other conditions can cause pink or red eyes?
Though conjunctivitis (inflammation of the conjunctiva) is the most common cause of eye redness and discharge, multiple conditions can cause red or pink eyes, including the following:
• Blepharitis: When your eyelids are irritated and inflamed*
• Contact lens overwear: Which can cause dryness or abrasions
• Corneal abrasion: When the surface of the cornea experiences a trauma like a scratch
• Stye (hordeolum): When you have a painful lump on the eyelid*
• Subconjunctival hemorrhage: When a strain like a violent sneeze causes broken blood vessels in the eye
If you sense a foreign body in your eye, can't keep your eye open, have had recent eye trauma, experience vision changes, develop light sensitivity, or have severe eye pain, telehealth isn't the most appropriate option for you. You'll need to see a primary care provider for an in-person evaluation as soon as possible.
*Can be treated from Amazon One Medical's Urgent virtual care page
Clinical sources
1. Azari, A. A., & Barney, N. P. (2013). Conjunctivitis: a systematic review of diagnosis and treatment. JAMA, 310(16), 1721–1729.
2. Johnson, D., Liu, D., & Simel, D. (2022). Does This Patient With Acute Infectious Conjunctivitis Have a Bacterial Infection?: The Rational Clinical Examination Systematic Review. JAMA, 327(22), 2231–2237.
3. Mahoney MJ, Bekibele R, Notermann SL, Reuter TG, Borman-Shoap EC. Pediatric Conjunctivitis: A Review of Clinical Manifestations, Diagnosis, and Management. Children (Basel). 2023 Apr 29;10(5):808.
4. Sebastian T, Frost HM. A qualitative evaluation of pediatric conjunctivitis medical decision making and opportunities to improve care. J AAPOS. 2022 Jun;26(3):113.e1-113.e6.
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