Smiling man in black shirt places hand on chest; male healthcare provider takes a woman's blood pressure measurement with BP cuff; online doctor smiles at telehealth patient from mobile phone

Urgent virtual care

Need to connect with a provider face-to-face as soon as possible?

Quickly see a provider with 24/7 urgent virtual care

$49
/video visit
*Messaging is not available in some states
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered by Amazon Pharmacy
3. You have 14 days to follow up with the provider on any questions you may have
Explore ways to get care
Compare

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
*These appointments will be billed to you or your insurance
Membership
Pay-per-visit
Services
Common conditions
checkmark in a teal circle
checkmark in a teal circle
Select Rx renewal
checkmark in a teal circle
checkmark in a teal circle
Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
checkmark in a teal circle
white x in a grey circle
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
checkmark in a teal circle
checkmark in a teal circle
Payment
Membership fee
$9/mo or $69/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
white x in a grey circle
white x in a grey circle
Cost for on-demand virtual care
Included in the membership
$29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
checkmark in a teal circle
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Get on-demand care for urgent health concerns

$9

/month

$69

/year
45% savings
with Prime
Auto-renews at $9/month after the first month or $99/year after the first year. Cancel anytime.
This benefit is exclusively for Prime members
Start your 30-day free Prime membership trial
Purchase a One Medical membership at full price from One Medical’s website.
Join One Medical, $9/mo with Prime
calendar icon
Book same/next day in-office appointments via the app
Scheduled visits (in-office/remote) billed to your insurance separately (cost sharing applies). One Medical accepts most insurance.
For $9/month, you can
• Book same/next day appointments at offices near you with the One Medical app
• Get 24/7 on-demand virtual care via video or messaging
• Send and receive secure messages with your care team
• Easily request prescription refills and renewals
Learn more about Membership

Quickly see a provider with 24/7 urgent virtual care

$49
/video visit
*Messaging is not available in some states
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have
Explore ways to get care
Compare

Membership

Best for
• Booking same/next-day appointments* at offices near you with the app
• Booking primary care visits* for mental health, preventive care, chronic conditions, and more in states where we have offices
• 24/7 on-demand virtual care for quick treatment of common conditions, anywhere in the U.S. at no extra cost.
• Major insurance accepted for in-office and remote visits*

Pay-per-visit

Best for
• Quick treatment of common conditions
• Care by message or video**
• Self-pay visits – no insurance accepted or needed
• FSA/HSA eligible
*These appointments will be billed to you or your insurance
Membership
Pay-per-visit
Services
Common conditions
checkmark in a teal circle
checkmark in a teal circle
Select Rx renewal
checkmark in a teal circle
checkmark in a teal circle
Access
How to access care
One Medical app
Onemedical.com
Amazon.com
Schedule visits, in-office or remote*
checkmark in a teal circle
white x in a grey circle
Message with your care team
On demand
14-day
24/7 on-demand virtual care via message** and video
checkmark in a teal circle
checkmark in a teal circle
Payment
Membership fee
$9/mo or $69/yr for Prime members
$199/yr for non-Prime members
No membership fee
Prime membership required
white x in a grey circle
white x in a grey circle
Cost for on-demand virtual care
Included in the membership
$29 or $49
Insurance
Accepted for scheduled visits
Not accepted
FSA/HSA eligible
Accepted for scheduled visits
checkmark in a teal circle
**Messaging via Pay-per-visit is only available in 34 states
Learn more details via our FAQs

Quickly see a provider with 24/7 urgent virtual care

$49
/video visit
*Messaging is not available in some states
Start a one-time virtual visit
• Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
• Fast care - no appointment necessary
• Prime not required
• Your health data is secure and protected by our practices and by law
How it works
1. Choose a condition you need help with, answer some questions, and connect with a provider through message or video
2. Pick up any prescribed medication at a pharmacy of your choice or have it delivered
3. You have 14 days to follow up with the provider on any questions you may have

Get on-demand care for urgent health concerns

$9

/month

$69

/year
45% savings
with Prime
Auto-renews at $9/month after the first month or $99/year after the first year. Cancel anytime.
This benefit is exclusively for Prime members
Sign in
calendar icon
Book same/next day in-office appointments via the app
Scheduled visits (in-office/remote) billed to your insurance separately (cost sharing applies). One Medical accepts most insurance.
For $9/month, you can
• Book same/next day appointments at offices near you with the One Medical app
• Get 24/7 on-demand virtual care via video or messaging
• Send and receive secure messages with your care team
• Easily request prescription refills and renewals
Learn more about Membership

Commonly treated health issues

Talk to an Amazon One Medical provider about what's bothering you

Respiratory

• Allergy symptoms
• Asthma symptoms
• Bronchitis or chest cold
• Cold and flu symptoms
• Congestion
• Cough
• Fever
• Runny nose
• Sore throat (pharyngitis)
• URIs

Skin

• Cellulitis
• Dermatitis
• Fungal infections
• Inflammation
• Minor injuries
• Rash
• Tick bites

Infection

• Pink eye (conjunctivitis)
• Sinus infections (rhinosinusitis)
• UTI
• Yeast infection

Others

• Altitude sickness prevention
• Dental pain relief and toothaches
• Hemorrhoids (prior diagnosis required if using Pay-per-visit)
• Laryngitis
• Sleep
• Speech anxiety
• Tension headaches

Musculoskeletal

• Back pain
• Low back symptoms
• Neck pain
• Plantar fasciitis (heel pain)
• Pulled muscles
• Sports injuries
• Sprains
• Tendonitis

Stomach (GI)

• Acid reflux
• Constipation
• Diarrhea
• Digestive problems
• GERD
• Heartburn
• Irritable bowel syndrome (IBS)
• Nausea
• Stomach flu (gastroenteritis)
• Upset stomach (dyspepsia)
• Vomiting

Prescription renewal*

• Asthma medications
• Depression and anxiety medications like SSRIs
• EpiPens
• High blood pressure medications
• High cholesterol medications
• Hypothyroidism medications
• Migraine medications
*See our FAQ section for prescription renewal policies

Is Pay-per-visit right for me?

checkmark in a teal circle
You're 18-64
checkmark in a teal circle
You're experiencing a commonly treated health issue

Important treatment exclusions*

•
You’re experiencing acute symptoms like severe abdominal pain or trouble breathing, which could indicate a medical emergency
•
You need lab testing or imaging studies like X-rays
•
You need a referral to a medical specialist like a gastroenterologist (GI) or a dermatologist (skin doctor)
•
You’re experiencing ear pain or a possible ear infection
•
You’re experiencing uncontrolled mental health symptoms
•
You’re male and experiencing urinary symptoms
•
You've had diarrhea for longer than 3 weeks
•
You’re pregnant

Providers won't prescribe*

•
Controlled substances like Ambien or anti-anxiety medications (benzodiazepines) like Xanax
•
Weight loss medications like tirzepatide (Zepbound), semaglutide (Ozempic, Wegovy), or phentermine
•
Antipsychotics like quetiapine (Seroquel) or aripiprazole (Abilify)
•
New prescriptions for mental health medications or prescription renewals for mental health conditions other than anxiety and/or depression (like bipolar disorder or schizophrenia)
•
ADHD medications like mixed amphetamine salts (Adderall)
•
Nerve pain medications like gabapentin (Neurontin)
•
Ivermectin when not indicated for a parasitical infection
*See our FAQ section for more important exclusions

Looking for something else?

Woman in white t-shirt touches painful throat

Cough, cold, flu, and strep throat

Common upper respiratory infection (URI) diagnosis and care
Get cold & flu treatment ›
Woman scratches at a rash on her neck on teal background

Rash and skin infections

Connect face-to-face with a healthcare provider about your dermatological issues
Get skin treatment ›
Fingers pinching white pill against teal background

UTIs

Urinary tract infections cause painful and frequent urination
Get UTI treatment ›

Frequently asked questions

About Amazon One Medical

What are your telehealth options for urgent care?
Amazon One Medical offers multiple ways to get care from the comfort of your own home.

If you're a One Medical member and you live in a state where One Medical has offices, you can schedule Remote Visits with One Medical providers, which are billable to you or your health insurance. As a member, you can also get 24/7 on-demand virtual care with Treat Me Now or Urgent Video Chat via the One Medical app at no extra cost, no matter where you live in the United States.

If you're not a One Medical member, you can start a one-time virtual visit with Pay-per-visit. Pay-per-visit offers 2 types of telehealth for Amazon customers: video visits and message-only visits. Video visits are available for $49 in all 50 states and D.C. Message-only visits are available for $29 in 36+ states.*

To see your Pay-per-visit options for this condition, start a one-time virtual visit and choose your state.

*State availability varies by condition.
Can I use my health insurance for Amazon One Medical Pay-per-visit?
Amazon One Medical doesn't accept health insurance for Pay-per-visit care. You can submit a claim to your insurance provider for reimbursement, but we can’t guarantee they’ll reimburse you for your one-time virtual visit.

If you normally use insurance to pay for your medications, you can do that with medications prescribed through all Amazon One Medical services. Amazon Pharmacy accepts most insurance plans. For other pharmacies, please talk with your pharmacy directly about insurance coverage. The cost of medication isn’t included in the cost of your visit.
What happens if my provider can't diagnose or treat my health issue through Pay-per-visit?
If your provider can’t diagnose or treat your health issue through Pay-per-visit, they may recommend that you see a primary care provider or a specialist for in-person care. If that happens, you won't be charged.
Can I get a doctor's note through Pay-per-visit?
No. At this time, providers don't offer doctors' notes through Amazon One Medical Pay-per-visit.
Can I communicate with a provider after I get my Pay-per-visit treatment plan?
Yes. When you use Pay-per-visit, you can message with One Medical providers within your personal dashboard for an additional 2 weeks (14 days) at no extra cost. This complimentary communication window allows you time to:
• Ask follow-up questions about any prescriptions or over-the-counter medications in your treatment plan

• Connect with a provider if you think your treatment needs to be adjusted

• Tell a provider if you're experiencing side effects from your medication

• Tell a provider if there's an issue getting your prescription from the pharmacy

• Let the One Medical care team know that you're feeling better
Your secure, HIPAA-compliant message will be received by the first available provider, who will be able to review your visit’s treatment plan and any follow-up correspondence. If you still need treatment adjustments or have questions after the 14-day communication window, you'll need to start a new visit.
What if I want to refill my medication?
If your provider didn't include refills with a prescription when they sent your treatment plan through Pay-per-visit, you'll need to start a new one-time virtual visit to request another prescription.

There are many reasons why a provider may decide that prescription refills aren't medically appropriate. For example, they may want to assess how well a medication is working and whether or not it needs to be adjusted before you continue with the same treatment.
How does Amazon One Medical protect my health information?
Amazon One Medical protects customers’ protected health information (PHI) with stringent, Health Insurance Portability and Accountability Act (HIPAA)-compliant privacy and security practices to keep information safe and secure.

We’re committed to building an infrastructure that fosters and promotes a culture of customer privacy and a strong commitment to safeguarding health information. We maintain administrative, physical, and technical safeguards to protect customer information. This includes conducting rigorous security reviews and testing during product development, using encryption to protect data, and providing features like two-step verification to help customers protect their accounts.

Amazon does not sell customers’ personal information, including PHI.

About urgent virtual care treatment

What's the virtual prescription renewal policy at Amazon One Medical Pay-per-visit?
Pay-per-visit providers typically write online prescription renewals for a 30-day supply of medication.

Your provider will consider many factors when determining if a prescription is medically appropriate. For example, they may want to know how long it's been since you've:
• Taken your medication
• Seen your regular primary care provider
• Had appropriate lab testing
• Had your last prescription renewal through Pay-per-visit*
When you request a prescription renewal, you'll need to provide an image of your last prescription. Your provider will accept a photo of the prescription label or a screenshot from your medical records. The image must clearly show your name, the name of the medication, the dose, the directions, and the date the prescription was written.

There may be a limit to the number of renewal requests that a provider can evaluate in a one-time virtual visit. Providers will not renew prescriptions that require a prior authorization from your insurance company.
*Virtual prescription renewals may be limited to one or two within a 12-month period.
What's the difference between a renewal and a refill?
When you run out of your medication, you refill it through a pharmacy. When you run out of refills, a licensed healthcare provider has to renew your prescription.

You can request a remote prescription renewal through Amazon One Medical. Your provider will send any new prescriptions to a U.S. pharmacy of your choice. You pay for the medication when you pick it up or have it delivered.
What types of acute symptoms can't be treated through telehealth?
If you're experiencing any of the following symptoms that could indicate a medical emergency, an online doctor will likely recommend in-person urgent care as soon as possible:
• Difficulty breathing/respiratory distress (wheezing, shortness of breath)
• Chest pain or other symptoms of heart attack or heart disease
• Dizziness or faintness
• Thoughts of hurting yourself or others
• Active psychosis (hallucinations or delusions)
• Severe abdominal pain
• Severe headache (worst headache of your life)
• Heart palpitations (fast or irregular heartbeats)
• Difficulty speaking or slurred speech
• Facial droop or numbness
• Difficulty moving or feeling arms or legs
• Allergic skin reactions (hives) accompanied by trouble breathing, swollen lips, or a swollen tongue
• Extensive bleeding
If you're experiencing any of these symptoms, don't see an online doctor. You may need immediate medical attention. Please call 911 or go to the nearest emergency room (ER) as soon as possible. We hope you find the help you need.
What types of medical situations can't be addressed through Pay-per-visit?
If you need help with any of the following types of medical situations, you'll need to seek care from an in-person healthcare provider:
• Pregnancy-related concerns
• Complications from a recent surgery, hospitalization, or accident
• Eye symptoms like vision changes; or pain, tenderness or swelling around the eye
• Abnormal GI bleeding (blood in stool)
• Ear pain or possible ear infection
• Vertigo or dizziness
• Urinary tract infections (UTIs) in men
• Open wounds from animal bites, puncture injuries, pressure injuries, or surgeries
• Diagnosis of sexually transmitted infection (STIs)
• Mania, psychosis, or any mental health crisis
• Substance use detox
• Narcolepsy or insomnia related to sleep apnea
• Prescriptions for durable medical equipment (DME)
• Specialist referrals
• Diarrhea for longer than 3 weeks
• Forms including sports physicals, preoperative exams, FMLA paperwork, mental health forms, or medical notes for jury duty
What types of medications can't be prescribed through Pay-per-visit?
Providers won't prescribe the following types of medication through Amazon One Medical Pay-per-visit:
• Weight loss medications like tirzepatide (Mounjaro, Zepbound), semaglutide (Ozempic, Wegovy), liraglutide (Saxenda, Victoza), and phentermine
• Any controlled substances. Examples include narcotics, Ambien, anti-anxiety medications (benzodiazepines) like Xanax, and ADHD/amphetamine medications like Adderall
• Muscle relaxants like cyclobenzaprine (Flexeril)
• Antipsychotics or mood stabilizers
• New prescriptions for mental health medications or prescription renewals for mental health conditions other than anxiety and/or depression (e.g. bipolar disorder, schizophrenia)
• Promethazine
• Chronic pain and nerve pain medications like gabapentin (Neurontin) and pregabalin (Lyrica)
• HIV (PrEP) medications
• Hormone replacement therapy (HRT)
• Blood thinners/anticoagulants like warfarin (Coumadin)
• Compounded medications
• Any medications where continuous lab monitoring is needed
• Opioid antagonists like naltrexone
Can I get mental health treatment through Pay-per-visit?
No. You can't see a mental health provider for behavioral therapy, psychiatry, counseling, coaching, clinical social work, or other mental health specialties through Amazon One Medical Pay-per-visit. For mental health care, you'll need to see a primary care provider or a mental health care provider for guidance.

If you've taken a medication for depression or anxiety within the past 4 days, you can request a prescription renewal through Pay-per-visit, but your provider won't adjust or initiate medication.

Your provider won't renew prescriptions for benzodiazepines, antipsychotics, mood stabilizers, or stimulant medications for attention deficit/hyperactivity disorder (ADHD).

If you're experiencing a mental health crisis, please see a doctor immediately or call 911. You can also call the National Suicide Prevention Lifeline 24/7 at 988. We hope you get the help you need.
What depression and anxiety medications can be renewed through Pay-per-visit?
When medically appropriate, your Amazon One Medical Pay-per-visit provider may renew prescriptions for the following depression and anxiety medications:
• Buproprion (Wellbutrin)
• Buspirone (Buspar)
• Citalopram (Celexa)
• Desvenlafaxine (Pristiq)
• Duloxetine (Cymbalta)
• Escitalopram (Lexapro)
• Fluoxetine (Prozac)
• Hydroxyzine (Vistaril)
• Levomilnacipran (Fetzima)
• Paroxetine (Paxil)
• Propranolol (Inderal)
• Sertraline (Zoloft)
• Venlafaxine (Effexor XR)
• Vilazodone (Viibryd)
• Vortioxetine (Trintellix)
See all Amazon One Medical FAQs
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